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ShopILoveJewelry Reviews Summary
ShopILoveJewelry has 97 customer reviews and ranks 110th in the Personalized Jewelry category. Common review topics include customer service.
I know I ordered size 10.9 and 9.5 were sold out. Boots finally came in and are a size 5. Nice boots. How did my order go from a 10 to a 5. Sent them email. Guess I will resale them on marketplace. DONT ORDER FROM THESE PPL! Monogrammed. I broke my never order from Fb rule and got burned
Horrible horrible horrible! Reporting this company to the BBB and also sending email to the state about this online store ignoring messages and let the inspector general handle this one!
Run do not walk! My husband ordered pajamas for my birthday on 11/19 and was promptly charged for the purchase. Despite repeated attempts to get an update via email we finally called customer service. Supposedly the shipment is going out today which I will believe when I see it. We requested a refund and was told it was not possible because the order was 'in process'. Will never order from this company again!
I purchased some jeans and the ones that arrived were Clearly NOT the jeans as advertised. I contacted and they said they would send the correct pair. A few weeks went by and they said 'Shipping out by end of week'. That was 2 weeks ago. Now they completely IGNROE my DMs.
Spend Your Money Elsewhere. Quality is minimal.
I ordered a pair of the monogrammed Chloe duck boots. I was so excited because I had been looking at them for such a long time and finally ordered them. When they arrived, they looked really small, and I tried them on. I found they were WAY too small, even though the size I ordered has been the same size I have worn for 20 years. The boots did not appear to be American-sized as they were so small. They even measured smaller than a 10-year-old boy's tennis shoes when compared. When I called the company to see about exchanging them, I was told they were a non-returnable item due to the monogramming. I explained that I had paid quite a bit of money for the boots and that the ones they sent I could not even wear. The girl then put me on hold, and when she came back, she said they would send me a pair in the next size up, monogrammed just like the first pair at no charge. I confirmed that the replacement pair would be monogrammed as well, and she said, "Yes. They will be identical to the first pair." I asked her if she still had my initials, and she said, "Yes." And she repeated them back to me and told me the order they would be in on the boots. I thanked her, thinking the issue had been resolved. When I didn't get a confirmation email for the replacement order, I called back the next day and confirmed the order. The same girl even went over the monogramming again to make sure the initials were right, JUST as she had done the previous day.
Today the replacement boots arrived, but they were not monogrammed at all. Just the plain boots in the box and not what I'd initially paid for. In addition, they were supposed to be the next size up, but were still WAY too small. I tried to call the company, but the phone kept going to the message that 'no one was available to take my call.' I tried for over an hour to call the company, thinking it was odd that they were not available during their posted business hours. I THEN realized that the LAST time I had called, when the girl answered the phone, they had known upfront who I was by the caller ID. The girl addressed me by name as soon as I called in the first time. Realizing she probably knew the order was wrong and didn't want to deal with that, I figured out they were screening my call and sending it to the 'not available' option when the caller ID with my name on it came up. To figure out if this was what was going on, I then went into the settings on my phone and turned off the 'caller ID' and called the company right back. This time the same girl answered right away, on the first ring, confirming my suspicion that they were screening me out. When I confronted her about why she would screen a customer out when she knew the order was wrong, she did not know what to say. HOWEVER, she ADMITTED she knew I had been calling all afternoon. She THEN tried to say the company had told me the new boots would NOT be monogrammed, which she KNEW was not true. She, herself, had gone over the initials to be monogrammed not once, but TWICE and TOLD me the boots would be monogrammed, just like the first. After I confronted her about being dishonest about the monogramming, she then told me the boots could not be returned. She said they would be willing to give me a "store credit." I told her I just wanted my money back, which she said would not happen. I had to go through my bank and file a dispute in order to get my money back.
BEWARE of this company - any company that can't get orders right and then screens customers out because they KNOW they provided a sketchy product is NOT a company I would want to do business with. I will also be filing a dispute with the Better Business Bureau and the Attorney General's Office as well.
I ordered over 10 pajamas from you guys I'm a good customer and I just ordered for my party night girls they took forever and I'm still waiting for three more and I can't believe how they shipped it how they run things who puts sleepers 4 and 1 bag What they're trying to save money so unprofessional
I ordered the monogram lace pull over and the fabric looks nothing like the picture. The picture looks more sweater type and the one I got is more like a jersey knit type. Also I'm glad I got the large leggings. They run very small
After receiving no response from this scam company, just contact your bank and Stop Payment is your best hope of ending this fiasco. As long as your payment is processed they will keep taking your money. Once you try to change address or stop your orders, good luck, they don't reply.
After some investigating this is what I found:
Who Owns shopilovejewelry.com
Go to http://lookup.icann.org
Type in: shopilovejewelry.com
Scroll Down and READ
Find the Company is Jordann LLC
Then Google Search: Jordann LLC Florida
Click on:
https://www.bbb.org/us/fl/riviera-beach/profile/online-retailer/jordann-llc-*******5011
Click on: http :// search. Sunbiz. Org/Inquiry/corporationsearch/SearchResultDetail? Inquirytype=EntityName&directionType=Initial&searchNameOrder=JORDANN%20L*******290&aggregateId=flal-l*******729-ff9486e5-0772-4bf6-9da0-*******aa5e40&searchTerm=JORDANN%2C%20LLC&listNameOrder=JORDANN%20L*******290
Here is the Owner Name:
WEINGARTNER, JORDANN M
6715 White Drive
Riviera Beach, FL *******
6715 White Dr
Riviera Beach, FL *******-1229
https://jordannjewelry.com/
Email this Business
*******553
Good Luck!
Took about a month to receive. Packages was CRUSHED. Luckily the boots made it through. They monogrammed the pocket shut on my joggers and honestly the clothing isn't the best quality. Definitely not impressed. Way too expressive for what you get.
After reading some of the reviews I was a little skeptical but I received monogrammed boots in less than a week! Perfect fit! High quality! Very very happy to say the least. I rarely leave 5 stars but this was a 5 star purchase & I couldn't be happier!
Customer service is a joke. No one answers or returns calls. In almost a month, I have only received one response to my emails and phone calls that was not an automated response and whoever sent it didn't read the original message. The products are cute and I love the monograms but now I'm stuck with 2 identical personalized items because they erroneously charged twice and don't care enough to be present for the customer.
I had an issue with the rainbow sweater but contacted their customer service and the lady quickly resolved my problem. I was all prepared for a tirade but she simply told me she would handle the problem and she did. Now im back to shopping at I LOVE JEWELRY!
While it can be a challenge sometimes to speak to someone I have loved everything I have got from them!
I asked about a ready to ship item on their Instagram. I was told it would ship in "a day or two!". I am on day 13 and my item has still not shipped. They will not cancel or refund my item
Awful company cannot get in touch to even cancel Mono Box and the quality of the Mono Box is awful and everything it too small and cannot be returned because they go ahead and monogram it! Unbelievable someone HELP!
Susan Kennedy
Waited 3 weeks to receive a purse that looks nothing like the photo and is half the size of the one pictured. Called numerous times and emailed the customer service email and never received a single response besides the automated one... it's pretty obvious they order the product from overseas. The quality is absolutely horrible. Complete waste of money.
Ordered a knit hat dec 8 2018 now Feb 5 2019
Still have not recieved called sent messages nothing buyer beware
I ordered 8 items in mid November for Christmas. 3 of them NEVER came! The customer service is terrible ~ That is if you can get them on the phone. They keep saying they will ship. It is Feb 4, and nope they still have not arrived. Horrible company, communication and customer service. Buyer Beware!
I ordered monogrammed slippers for two grandddaughters' Christmas gifts. Received AFTER Christmas and they reversed the sizes... so neither pair fit. Now, of course, no one will contact me or address the error. I just want the products I ordered or a refund. Should be simple... but not with THIS company!
I received four pairs of monogrammed slippers the day before Christmas. All four were the wrong color. The monogramming was so bad that I couldn't tell what the letters were on all four pair. These were xmas gifts that I was too embarrassed to even give as gifts. The sizes were all not true to size and all four pair were grossly too small. I've sent three emails and have received no response. The customer service number might as well be disconnected because it answers and then hangs up on you cause no one answers. Never make a purchase with this company. Your stuck with whatever crap they send you and Im out almost $100.
B. Hancock
