ShopGoodWillReviews 652

The Goodwill is getting crazy with their prices. They pay nothing for it and want new or above new price for it. A 2/3 bottle of Power Stick frome the Dollar tree for $3.99. At Winchester Kentucky Goodwill. $5 for a used bucket in My. Sterling KY and I could go on and on. The Goodwill store is suppose to be about help people not about getting rich from other people's Goodwill. I would throw my stuff away before I would donate it to the Goodwill. They have to be a better charity out there to donate to.

Large picture was packed so badly the glass shattered during shipping. I cut myself while opening the picture and the picture was damaged from the glass shards. Called several times and was referred to different stores and offices and nothing. They did nothing. A jewelry box was I ordered at the same time as the picture was damaged while it was waiting to be shipped! They refunded the money, but this is ridiculous. Never again.

This site looks like such a find - all the great stuff you unearth at goodwill, online in one place. But you're buying from a site that expects your purchase to pay for the entire transaction: posting, tracking, packaging, and postage. That food chain doesn't care about you or your item.

So what you receive, depending on the goodwill location from which you purchase, may be: damaged beyond repair, have permanent stickers or tape on the collectible item, someone's hair or fingernails with your shipment, be completely unsanitary (they don't wash or clean clothes prior to shipment) - none of which shows up in the item photos - or be an absolute gem. I've experienced all these.

Keep in mind that the charity received these items for free, and they're now recouping all their costs through you. Postage is shockingly high, media is never shipped media rate - and if you go for one cent shipping, an item that was originally listed at $9.00 is now listed at $30.00, so don't imagine you're getting the best deal. There's a base price for each listing, often a minimum sell price, plus handling, plus postage.

And customer satisfaction? In five years of extensive use, I've **never** received a response to a pre-sale question about an item. Many locations are awesome about after-sale issues - but the same number of locations won't even respond. I've been injured by broken glass in packaging (not related to the item packed) but never received a response, had an item fall out of the box upon receipt (that ticket was open for two years, but closed when the site migrated), had to remind locations to ship after three weeks of sitting on my money, and never received a promised refund for an item.

With the new site, fewer locations participate, and more are careless about customer care, packaging and sanitation.

Recently, out of five experiences, I've had four dreadful, one good. That one good was a standard transaction - the four dreadful? Items ruined by poor packaging.

With Shopgoodwill, you find items that are nowhere else - and might be a great deal - but you didn't get to see them personally. And there's no interest in customer satisfaction or escalation. All those who have had a few good experiences, or think this is the best site ever, just wait - your time will come, and you'll hit the wall. Unless you have money to burn, don't care about the item and just want to scope it out, or frustration doesn't bother you - DO NOT SHOP HERE. I'm done with them.

-Price. Every other resale platform is cheaper now on the items themselves AND the crazy-high shipping costs (just saw $20 shipping for a women's small box-store t-shirt with a SG price of $8 on a 7-day auction listing... the shirt itself probably cost $6 retail). But together, Shopgoodwill is at least twice as much as the other platforms or local consignment shops.
-Non-descriptions. Besides the really poor photos at SG, there is no description of the item or its current condition. Many times, the lister has no idea what the item is, its age (there are currently 50-60 year old items of used clothing listed there), any mention of the visable holes/snags/stains/wear.
-Shipping. If in the case you do decide to buy an item, even with the premium shipping costs, many of these stores will not be shipping your item for about a week - then add on ~4 days beyond that for arrival. I have had a few boxes to be missing items paid for, so watch that too.
-Site issues. They have just implemented a new online system that is not working well. Issues still ongoing - 1) very slow page loading times that cause the system to repeatedly time out especially during the evening prime time hours 2) sign in problems & issues with the site signing off active customers 3) Auctions that were won, but the item does not go to the check-out queue. The transaction gets lost somewhere. The store can't help & neither does customer service. 4) The sizes of all the thousands of clothing items are almost all truncated from the search-results thumbnails because of system miscalculations. So, they still leave it to the customer to do too much work to sort through a haystack to try to find their size. That, with a major increase in prices is going to turn away a whole lot of potential sales.

Their site freezes about the time the auctions are nearing an end so you can't bid. THen when you tell them about it, they read from their little book, mind you they have no damn idea what they are talking about, they tell you to delete your browser history, the change your browser, then use a different computer then lastly, go to a different location. Hey Goodwill are you really that stupid or is you IT person just another jobless crack addict? Because neither of you knoa jack about running a website so, take some of the mil + salary from the CEO and hirew a damn IT person that actually knows what site traffic is and how to manage it and keep the idiots that answer emails about site issues, on the store floor hanging up donated clothes cuz, that is the best htey will ever do.

Buyer Beware
Every item that has been purchased did not work. Every textile we ordered was ripped or so badly stained we had to trash them all. The pictures they provide are bad. Send wrong items. Estimate shipping for a blanket was $80.00.
Customer Service is really bad. I've contacted their HG and they don't care.
There are no items to purchase locally anymore. Don't know what they are giving back to the community these days.
We did not order this item - sent us trash - we never got the original item. Fought to get a refund. They told us we did the damage.

I have been purchasing and supporting for years on ShopGoodwill.com, spent thousands of dollars, recently they converted to a new Website/Format, it's terrible. Their Customer Support apparently changed too, worst folks to deal with, used to be really good people in customer support. Seems to me it has turned into a scam website. They hardly authenticate items, but will list this as antique, when they are wrong. I am off their site for Good, will spend my money elsewhere and will no longer support Goodwill. Would have given zero stars if I had the option.

Just a few months ago Goodwill rolled out a new interface for their site. Unfortunately since the update, the site's been littered with bugs. It constantly logs me out, and I've noticed at certain hours (around 8-10pm eastern time) the load speeds of the site come to a crawl which makes bidding on anything impossible.

Complete joke of a auction site. They sell electroncis "Power on" knowing they dont work. They keep all the good working electronics and employees do a quick ebay flip. Shipping prices are outrageous.
Shill bidding is rampant on popular items.
Im done, better deals on ebay if you can find em.

Everything is overpriced or ends up being sold as overpriced.
Bidders constantly overbidding last minute just to screw you over.
Also, still waiting 10+ days now for an item to ship and I asked 4 times for a refund and they wont.
Not worth your time.

Would give 0 stars if I could. Was just alerted a third party now has my name, address, phone number, and email, all of which I try so hard to keep safe. Mean while others do NOT show any concern at all in Protecting the customers. Now I have to look over my shoulder, screen all my calls. Guess this explains the all the sudden spam/scam calls and emails. As a single parent you should be ashamed of yourself...

Remember bidding on eBay items on dial-up? This is a hundred times worse. You don't have a chance of winning an auction that is ending in under 2 minutes. Literally takes 30-60 seconds for a page to load.

I was watching an auction on a jigsaw and 3 days ago the sipping was $10.95. O went back tonight to bid and decided to check the shipping again, $49.99! For a damn jigsaw? That is called fraud, when they raise the shipping cost from $10.95 to $49.99 TO THE SAME ADDRESS! I have bought things from them quite a bit and this isn; t the first time I've been jacked by them but enough is enough, AND the whole site and process is run out of Orange County, Go figure.

When the "new and improved" GW Auction website went into effect in November 2021, THEY REMOVED THE OPTION TO COMBINE SHIPPING ON "BUY IT NOW" ITEMS. You are now required to pay separate shipping on ALL "BUY IT NOW" ITEMS. This new policy effectively punishes any customer who likes to buy specific items in quantity. Instead of being able to have these items packed in the same box, and shipped at a reasonable cost, we now have to pay that same shipping cost for EVERY. SINGLE. ITEM. Paying $12 to ship 10 pairs of earrings to a single address is reasonable. Paying $120 to accomplish the same thing is OBSCENE. Not to mention that it's more likely for small packages than larger ones to "get lost in the mail." I have written their help desk, to no avail. My next step will be writing a letter to Mr. Steven C. Preston, the President and CEO of Goodwill Industries Int'l, Inc. Additionally, I intend to contact anyone and everyone I can think of... the Better Business Bureau, the Federal Trade Commission, et cetera. If you can think of anyone else to write to, please chime in! The contact information for Mr. Preston should be as follows:

Attn: Mr. Steven C. Preston
Goodwill Industries Int'l, Inc.
******* Indianola Dr.
Rockville, MD *******

Phone (?) *******500

Outrageous shipping check cost before you bid. Sells medical equipment illegally. Damages items they ship need more supervision they blame it on the type of help. I blame it on the person who should be supervising there personnel. Need more training or someone to check what is going on

Shipping and handling fees are outrageous. Shipping fees and pricing not consistent amongst all stores. Store pickup is only during certain hours of the day. In Colorado, they collect items from all stores and then ship them down to Colorado Springs to sell online. The whole process is a cluster you know what! Customer service just quotes generic responses and unlike eBay, there's no way to give negative feedback as to actual quality, lack of description, and inflated shipping expenses. A class action lawsuit should be filed pertaining to their fees.

I won a lot of 2 handbag auction I paid and only received ONE BAG! I tried to contact them by email, 3 or 4 times NO RESPONSE I tried calling the number of the seller and it kept hanging up on me! I have won a few other auctions from different shopgoodwill sellers with no problem... I'm thinking about calling my nephew who is an attorney to handle this, I don't take lightly to getting RIPPED OFF! GOODWILL OR NOT! I also kept the box that shows clearly the weight. In case this goes to court. If they did this to me they have done it to others!.

So I buy and resell from this site. Yes the shipping is high once they tack on the handling fee, and items do arrive broken if you don't specifically tell shipping to wrap properly. NOW there is a disclaimer that says if we do not buy insurance, they are not responsible. Anytime I BUY shipping, Priority is automatic $50, FedEx $100 and UPS $100. WTF are they talking about? Also, you cannot ask questions anymore, their links don't work. I swear the whole world seems to be going to $#*! this website included.

I am a retired pro. I agree, GW customer service is in the toilet.
Clark Howard has a term called, "Customer No Service, that sums it up.
I realize GW helped many people since 1915. Bravo on that point. That does not give GW a pass on why I am here. Here are my two cents...
You would think after being in business since 1915, GW would recognize the majority of items donated are not in excellent condition. Yet GW enforces their policy of "Sold As Is" no matter what the condition. I don't get it.
People are paying for items they can buy new or in better condition elsewhere for literally a few dollars more.
What is the draw for these folks and where is the good will for them?
I have written GW about this. One example I noted to the store selling a guitar in poor condition, it should be on the store floor with a $10.00 price tag on it, Yet the item was on auction with a starting price of $60.00, there is no Good Will in that. Would you agree someone is about to get ripped off? Is there no fix for this behavior? The image is of another hunk of junk guitar from GW.
If GW wants to play the "as is" game, GW should show proper, better angles of the item. There is no good will in neglecting proper straight-on angles after I have repeatedly sent images of "how-to" take better images.
Also I have noticed there are a lot of "price-pushers", people that bid one time at a lower price, or is there something more to one-time low bidders?
GW auction sites ought to and need to be scrutinized... closely. Peace out