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ShopGoodWillReviews 652

1.5

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ShopGoodWill Reviews Summary

The company has garnered significant criticism regarding its customer service and shipping practices, with numerous customers expressing dissatisfaction over exorbitant shipping fees, poor item descriptions, and inadequate packing leading to damaged goods. Many reviews highlight a perceived shift from a community-focused mission to a profit-driven approach, resulting in a loss of customer trust. While some long-time customers appreciate the variety of items available, the overwhelming sentiment reflects frustration with the lack of transparency, responsiveness, and support. This feedback suggests a pressing need for the company to reassess its customer service policies and shipping practices to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
213
value
214
shipping
214
returns
170
quality
200
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Texas
1 review
15 helpful votes
Follow bill s.
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Many items are described incorrectly, often photos of items are unclear as to the condition of item or through the unskilled workers often overlook major flaws with an item.
As others have mentioned the S/H prices can be outrageous - same item on Ebay, same item on 'Shopgoodwill' can be 3 times higher than Ebay.
And with Shopgoodwill there are no refunds.
You would think all items on Shopgoodwill are donated - So why the highly over priced S/H?
Greed has become rampant w/Goodwill as with taxes in the US.
>>New added 9/28/2015 - Shopgoodwill had a Game Camera marked new in box (NIB),
I bid on this game camera and won, still a good buy well below retail price. After a long wait the game camera arrived and I soon discovered it was not NIB and so I opened the battery side of this camera only to find 8 AA batteries dripping a substance throughout the camera. The camera was destroyed by the leaking batteries - I lost $86.00 because of their No Return Policy. I do not know of any business that can get away with this kind of robbery.

Date of experience: January 31, 2015
California
2 reviews
7 helpful votes
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I like to watch Goodwill, however, I have gotten gouged many times by shipping. They will not change their policy. I had a scarf sent to a friend, paid more for the shipping. They will not accommodate someone for shipping. Also, you must watch quality of some items. While they say "good", depends on the item. It is still fun to watch, but they have it figured out with shipping. Plus the CEO makes mega money...

Date of experience: January 12, 2015
Florida
2 reviews
28 helpful votes
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Here's another auction bidding site for Goodwill stores. I bought an item around $250 and there where 2 bidders always with a no matter how much I bid there's where always higher and there starting prices are same or above what you would pay online. Based on some testing I did, I found same bidder driving prices higher on items which are worth buying. I suggest you do your research on what to pay for an item. One of the biggest problems is they don't care about how to protect items during handling and they don't take care in shipping it properly. I bought some comics and they where just thrown in a box and when they arrived it looked as if it was a box of shipping paper.

Date of experience: October 14, 2014
South Carolina
2 reviews
14 helpful votes
Follow B W.
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Questions remain on some of these Shopgoodwill sellers -

Why are the Shipping & Handling Fees so astronomically high by SOME stores - while OTHER Shopgoodwill sites have fees set at a much lower price (the lower priced fees, being routinely set for similar weighted & sized items, by much more distant stores)? Looks like a sales scheme that may not even be legal.

Why are many of these stores under the impression that Buy It Now options are for relisted, stale/clearance items? That kind of thinking only hurts sales (and the site's credibility). Buy It Now options are a win-win for both the seller & the buyer...IF...the range between the auction price and Buy It Now price is not too far off. If they are too far off, that only hurts the credibility of that seller & future sales.

I have watched several stores that did not know how to price go down that road of a massive amount of perpetual stale listings to the point where they are not on the site, or basically have no listings anymore. And it was a huge clog of non-selling junk on the site while they were there.

Date of experience: October 3, 2014
New York
6 reviews
12 helpful votes
Follow Li K.
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It's goodwill store(s) online auction site. Poor layout, SUPER high shipping fees with other "handling fees". Maybe not a lot of traffic to the site (for high competition in all areas), but sellers realize this and are starting bids high. Site is not fun to navigate and a bit confusing on auction pages. Not sure I'd recommend it at this point.

Date of experience: December 31, 2013
Pennsylvania
4 reviews
10 helpful votes
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This website is great
October 15, 2012

This website is great. Everything is dirt cheap and not that many people know about it yet so there isnt a lot of people trying to out-bid you. The only problem that I have for the site is that their video games and video game consoles are not tested. They say the condition but do not test it so its a little risky.

Date of experience: October 14, 2012

From the business

Online Marketplace for Goodwill thrift stores


shopgoodwill.com
Santa Ana, CA, United States