ShopGoodWillReviews 652

I buy a lot of rubber stamps from tacoma wa good will online. They usually have okay stuff to great They wouldnt issue a refund because they state that their items are under unspecified conditions and they dont have time to give any buyer the time of day to answer any of their questions... this time some of their rubber stamps were unusable being the rubber mount wasnt shown there for they had creases in them... melty rubber and more. I give this washington location a 1 star because I have to, I'd rather give it none at this point.

I have spent quite a bit of money on Goodwill.com in the past few months. I got a few good deals but I also have received a lot of items with undisclosed damage (a high rate of this like 20-30%). Sometimes they will reimburse significantly if you keep the item, other times for significant damage they offer you something paltry. 60-80% of the time (IF they agree with you and only if) they offer a return and provide a label. But it's a hassle to do this and wait for your money back... especially when a lot of their shipping takes forever. You spend the time taking pictures, contacting them, printing out your own label, etc.

I also have gotten a few items that really weren't worth the price. It's difficult to tell the quality with tiny pictures and minimal descriptions. No one else selling on the internet would get away with this. I agree with other posters and have said this many times... what are they training these people to do? Sometimes, like in their stores, they also have an attitude.

Currently, I have contacted them 4 times over 2-3 weeks about one item that was described in excellent condition only to get it and find a major piece broken of of it. I bought another item a couple of months ago that was supposedly a metal sculpture, nope it was ceramic. A green jacket that was really brown. A pair of lamps with bent light sockets (they told me I could just fix them and then wouldn't respond further).

The real kicker was when they had a needlepoint in the Antique section and claimed it was 100 yrs old. Fortunately, I was outbid on it when I realized it wasn't. But I wrote them and provided and example of someone selling the same thing, telling them this was not an antique. They did not stop the auction so I assume someone got stuck with it.

I gotta say that this site is pretty awesome. I have purchased 5 items so far and everything I got was in good to great shape and a few items shipped faster then I expected. I won a gameboy color a few weeks back and got it a few days ago and have not been able to put it down, came with a few games and the console works great. Also got 3 pool cues. Two came already and are just what I expected, a few scuffs and knicks but not warped or bowed and great on the table. The other is scheduled to arrive this week, and I can't wait. The only downside is shipping taking a little long coming from far west coast to far east coast, but I guess at the unbeatable price it isn't so bad to wait. Overall, I will continue to do business with shop good will. Every item I have won I have compared prices to amazon, etsy, etc, and all items on shop good will has been lower with shipping then other sites.

Buyers beware. Beside everything said and experienced above, which is true, the management has a practice to be extremely rude and violent. I'd suggest to stop hiring people with criminal past and probably feature, to run the stores. In the beginning they accepted as not as described items back or at least compensate you. But recently they sells a lot of not as described items and refused to have them back. Currently I have 2 disputes opened against them, for stolen iPad and danaged GPS. I hope people will stop buying anything from there online, cause this is just another moneymaking machine filling up mr. Buffets pockets :(

I bought a necklace that appeared to be for an adult woman. I won a bid for $5. They charged me almost 13 dollars for shipping. When it came I was shocked. The necklace was so cheap, tiny and light it could of been worn by a doll. My own fault should of paid more attention. The little box fit into a tiny envelope; it could have been sent for under 2 dollars. Instead they sent it ground!... and it cost me 13.00. Total scam I don't care if it is for charity I am done and so is my account

Buying from Goodwill can be good or bad depending on the store. The Tacoma, WA store is total trash. Bought a guitar from this location and the item totaled 29 dollars. Noticed after the bid the shipping was going to be 50 dollars plus a 10 dollar handling fee. I used their contact customer support feature on the site and basically was given a trash answer about shipping. So, I decided to call their facility directly and I asked why their Costs were so high. He told me it was due to the bulk of the item rather than the weight, however; I came prepared since I work at a company where we do regular business with dhl, fedex, and UPS. Concluded with the clerk that the price for shipping on all 3 sites was between 15 and 20 dollars. Told him that every other location selling guitars was charging 4 dollars in handling which was more reasonable. The guy on the phone seemed a bit taken aback and agreed to ship for 15 dollars shipping and 4 dollars handling. (Something tells me my item is coming with no packing and will be broke upon arrival.) These idiots hire ex cons and recovering drug addicts to run their stores and when someone makes them work, they decide to screw with their customers. Since then, it has been almost a week and this store STILL has not shipped the item. If goodwill online is this lawless and operates with zero ethics; how on earth do we keep getting baited into buying from them? I recommend staying away, ebay has reasonable rules for when a seller does not meet obligation; the goodwill company will NOT have your back if you buy something and the store fails to deliver as advertised. Absolutely no buyers protection. I will be reporting them to my bank and the FTC for deceptive business practices if my item arrives damaged, or if they keep playing games with me on shipping the item, period. This company MUST have some rules for this service otherwise, they will have to suffer the wrath of the angry consumer just as every bad business does. I recommend EVERYONE that has had negative experiences with them AVOID using the BBB as a soapbox. The BBB is notorious for being a pay to play accreditation service. The FTC investigates fraudulent business and deceptive business practice. That is all.

I have bought many things from Goodwill, they do have auto bidding, they have hidden bids, a bunch of bull for a few American Girl dolls. Not like they will get rich. But if I bought barbie dolls. 15.00 for bid. 45. At the end with shipping. I think we all should report to BBB. They need to do it fair or get off line.

The amount of junk they put in their stores and the way they do it is sickening. So why would they run the auction site any different? I have had the statisfaction of sticking it to them a handful of times though. I found money in a cost I bought. $$ found a rare item in the store several times for very little $ and sold them for 400$+ &800$ +. Lol at them. And I never donate any more. The only method to their madness is to makeMark Curran and JIM Gibbons Richer. Every now and then I make myself Richer and it feels damned good to get on on them. Do not donate to these people. Do not.

I have had very few positive experiences with this site. I have found that often the shipping is at a very high cost which makes the item even more undesirable. The issue is that there is not way to tell what the charge for this will be. I have also received items which obviously were in very bad non working order and they were not declared to be that way. The only good thin is that you seem to be able to cancel your transaction easily when you realize that ebay has the used item for less... much less. Goodwill needs to seriously revamp the way they do things since they get the items at not cost. There should be a 0-max price bid and it brings what it brings. Reserve... are you kidding... on something that cost them nothing! They also need to negotiate shipping agreements with suppliers so we know what the real cost is.

Sorry folks, I LOVE shopgoodwill. First you always have the option to look at shipping and handling charges before you bid. If you do not like what they are charging move on. Second the bidding is called automatic bidding. You place your high bid. Then someone comes along and bids. If they go above your bid by $1 or minimum set bid they can win. You need to watch your item for the last few minuets and be ready to place another high bid if you want to win. It is that simple. Shipping can be high but like any place YOU the consumer have the option to NOT bid on that item. I have NEVER gotten a broken item from them. I have always received exactly what I bid on. Back in 2012 I spent over $8K with them when I opened my resale store. I messed up by over bidding, winning and not paying. They will kick you off after 3 NO pays. So do not bid unless you can pay. I wish I could get back on to bid today. As for the CEO, COME ON... all these non-profits have someone at the head of the wheel getting big bucks. I personally know employees in a SC store that love working for them and get paid very well. Competitively with other corporate owned retail giants. Take responsibility for what you buy/bid on. You can walk away you just don't want to because the items look to good...

Shopgoodwill. COM. Allows bidnapper... which is an automated bidding system that allows users to not have to check site at last minute. Many times I up the bid but the last 60 seconds someone always out bids me by 1.00 with no time to re bid. This sniper software is not a fair practice on bid sites. Ebay allows it too. Compturized theft. Buyers beware anything worth your bid you will not get in last 60 seconds because THE CHEATERS ARE USING A SNIPER SOFTWARE SYSTEM TO NAB THE GOOD STUFF!

Used to like bidding on items here but lately I have been outbid by a dollar and get notified the day after! This has happened more than once. The other thing is the "processing" fee. I bid and win. Thnk I can afford it. I go to pick it up. Spending my time and gas and they tack on a 10.00 fee for a frickin donated item that I AM PICKING UP! I am done... greed is taking over. They are no longer living up to their name._Dissapointed.

You need to be very cautious of what you buy on shopgoodwill. I have had bad experiences with anything electronic, with moving parts, and that is breakable. They are not very descriptive enough; some of the stores don't package well enough; some don't mind selling junk and claim they have described it but can't check everything real close; and some charge excessive amounts for shipping (that is obviously where they want to make their money). I had one tell me they were sorry there was no refund on the binoculars I got that were junk but shopgoodwill was the best place for them to make the most on items... well dah! There are some that have good intentions and do a good job. We need a place to list the good ones and weed out the slackers.