If SHADY BUSINESS is your forte, do ya thing. Recently Akira have been getting my orders wrong but after noticing a pattern, I e realized it's just corporate theft. Akira Will miscount inventory, allow you to purchase items they KNOW aren't in stock and ship you the wrong size, pretending it was a mistake, so they keep the money for the item and you're forced to pay shipping that cost more than the item. It's a small scam. This is the fourth time, I ordered an 8.5 shoe and received a 6 or 7 because that was all that was left in stock. The store changed my order and pretended it was my mistake. This has happened too many times to be a coincidence. This company is unethical, untrustworthy and insensitive to its customers.

Honestly had one of the best shopping experiences ever when I came to this Akira recently. Triston literally was the best help I could've ever asked for. I told him exactly what I needed, and he delivered just that AND more! He seriously took his time helping me find an entire outfit for a wedding, literally left no details out. He was such a great help and made my shopping experience seriously so enjoyable. Thank you so much Triston, you seriously are incredible!

I ordered two coats on sale that came in too damn small when I called customer service the girl was so Rude saying they don't exchange final sale items so you get my damn money and I'm out of a item Akira you need to change your policy or prepare to start closing stores your days in business are numbered!

STAY AWAY FROM THIS COMPANY. They are passive aggressive and rude. Shaina is the most unprofessional leader I have ever encountered. She does not respect or act with grace. They always say act the Akira way. They are not only RACIST but they will discriminate against you when you had a disability or something they cannot understand. Trust me they will do everything to break your mental and defeat you. DO YOURSELF A FAVOR AND LOOK otherwise. SUPER TOXIC ENVIRONMENT.

I' ve made an online purchase few weeks ago and I sent them to my hotel in Miami where I was on holidays. I went to Akira's new store in Lincoln Road because of all the things I bought online I needed to change some items for sizes or make returns. The shopper did not allow me because they let you do it just in a period of 15 days from the moment you make the online transaction. An online purchase that I could open like 1 week later since the moment the online transaction was done! Is this ok? Why the store don't apply better policies in this cases? I have to take all the things back home with me. I usually invest a lot of money in this brand. Very disappointed.

I was really a bit confused on AKIRA until I read the other views. Correct if you write a bad review the vendor does not post the comment. Unfortunately what AKIRA does not realize reviews can help improve your products. I purchased the PLUS VERY SPOILED LONG SLEEVE JUMPSUIT after one wash the suit has faded and some of the rhinestones fell off. Not to mention I washed it in a special mesh large laundry bag only to discover it now has a hole in the front left side. I was stunned. The clothes are nice looking and stylish but the quality is another story. Purchased the PLUS AZALEA WANG SILVER FINGER STUDDED MOTO JACKET one wear studs are falling off. So for me its not always about money as quality is a big factor. I also purchased two large totes and a pants suit and now wonder if they too will fall apart. Very Disappointing!

I buy at least two pairs of shoes twice a month more than I should but after this experience I probably won't buy any more I called last Thursday about my package that I didn't receive and the young lady was so damn Rude on the phone I'm not waiting no more 24-48 hours to report a claim. All I want is my money back, y'all quick to take it but very slow on wanted to give it back.

Do not shop from this company they are a SCAM! You will not get your money back
I suggest running don't place an order

I purchased some items for a Bachlorette party, paid $20 for next day delivery and it took 6 days. I was watching the tracking and notified the seller that is was not going to arrive in time and therefore I wouldn't need the items and would like to return. They continued to fight me on this even after I provided them with proof. Their customer service is the worst! Neglecting to admit that next day delivery took 6 days and wouldn't respond back about me just returning everything. Finally had to contact my credit card to dispute the charge. Will never be ordering from them again. If zero stars were an option I would definitely give them -1

This is coming from someone that's been burned so many times from falling for clothing sites that are gimmicks. I went in with little hope, and was shocked at the quality of the coat I purchased. It was remarkably similar to a coat I bought at Nieman Marcus for $800. I have no idea how on earth they get away with this at such little price ranges, but I am happy they do. I have only purchased, a coat, maxi dress and 3 pairs of sandals so far. Some of them $10 a piece and I LOVE them. Keep up the great work. If you are not choosing to shop here you are crazy!

My heel broke while I was crossing the street smh I paid over $100, customer service basically said oh well too bad and then they deleted my account and wishlist claiming it was a "sudden data leak". Do not recommend to my worst enemy. :|

Customer Service is horrible. Clothes are cheap looking, nothing like the pictures. They will not respond to any legitimate concerns from customers. They will lose your order and then cut off communication, because they don't know how to help you. Scammers. They should be shut down.

They have the worst customer service ever, 1st they shipped my order to my old address ( not to mention that is not address that I provide on my order) I have called and emailed numbers of times in regards to this issue but no respond, their wait time To talk to alive agent is a joke I waited about 3 hrs to talk to someone and no one ever picked up it just kept saying you are this person in line and never got to me, no respond on email, I will never order nor recommend to order from them. I have tried yo called again in the last 4 hrs and every time I called it said you are #25 do they even take these calls or do they even have customer service dept

They treat the staff very poorly. They had been forcing a minor to work an 11 hour shift and they are not allowed to call off. The clothes there are cheaply made. The belt loops on pants come off when pulled up and hats and such are glued together. Sale items are returned items that are damaged and worn. Underwear are stained, food stains, other things as such. They are a poorly put together company and should face legal action.

Akira charged me DOUBLE, I called right away and asked them cancel was on hold for 1 hour and was told they could not refund or cancel because there was only a 10 minute window to do so as if being on hold for an hour was my fault. Jasmin lied to me saying the managers was all in a meeting so I couldn't talk to someone else, then Mathew got on the phone and told me there was no managers at all. They kept switching up their stories as if why I couldn't speak to the manager. I asked them to have the manager call me they denied that and I asked the manager name so I can email they wouldn't even give me a name. So now I'm out of $150 and Jasmin and Mathew seemed to not care AT ALL. I will never shop with this company again! It's hard to support when people STEAL YOUR HARD EARNED MONEY!

I purchased a pair of heels from them. Super cute and they said it was true to size so I got a 9. However they were big and I could bath walk in them. They did get a tad messed up on the bottom from in ability to walk in them. I went to return it sme tiny shoes and all and they said I couldn't get a refund cuz they were worn. Then told me I had to pay $15 to get them back or they would discard them! Like WTF either I pay to get them back or just don't have shoes or my refund! I would advice no one to shop with them what do ever and customer service are complete $#*! hats. If I could give zero stars I would.

82nd street Castleton. I was *******@time i purchased a corset. Next day it was too Big & saggy. Next day With my receipt, Was told no exchange or refund. First time & last time i will never shop, spend a dime there! An the clothes are not high quality, cheap materials.

Received my shoes and dress on time well before the date both very high quality will recommend Akira, will be ordering again100%