I absolutely love the clothing! I ordered a few times and everything was as it looked online sizes run a little smaller but just size up. Love this stuff

I just spent over an hour trying to complete an online order and it will not complete the order! So frustrating. Really wanted the item but at this point I have no clue if I'm being charged for the 5 times I tried to enter it nor was I given any message of what any error may be. Ugh!

I shop the Miami beach, Florida, location lolat this store almost every week when sale items are put out. This is my second time having issues with a manager there. The first issue was refusing a coupon that was given to me to get $10;off $40!and up spent. I have used this coupon several times no issues this day manager choose to make his own rule that it can't be used on my items because it's on sale when clearly nothing on the coupon had any restrictions once your items were over $40 before taxes. Now today a employee took my stuff while shopping to put on the hold rack, when I was ready to check out, my stuff was not together as it should and one dress was given to me in a small when it was supposed to be a medium, the medium is clearly on the rack and the manager refused to give me back the size I gave to hold telling me that medium was there before he open. Remember they hold for only a full day from open to close now explain how you had a item and knew the exact size before your store was open? Ask him to check the camera because the item was mix up or switch and that's when he got angry. No I won't check my camera the dress is just $5 so are you taking it. No not a small,yes if you gave me my Medium. Are you the manager to solve the problem or are you the manager who wants to tell a costumer that the item is on sale so buy it with the wrong size. Why are you a manager if your gonna try downgrade a price so basically if the stuff was expensive you would solve the issues. Isn't sale items to be brought? Do something about your managers they are very rude and nasty.

Bad quality, even worse customer service, the sizes don't match their size chart on the website. Do yourself a favore and keep your money away from this brand!

The way they pay their employees should be illegal! They give you a below minimum wage base pay($10) and then give you a 4% commission and word it as, if you work x amount of hours than it's really like you're being paid $22 per hour! This is what they're paying a MANAGER! They over work you and expect you to be there 30 minutes earlier than your scheduled shift in order to be considered on time! Their handbook literally says if you show up at the exact time you are scheduled late! The way this company is ran is absolutely insane! It's no way this is legal! You can wear almost anything no matter how revealing it may be! They expect you to run all around the store filling the dressing room up while they have a crew of staff just stand there and ring all day! It's definitely not an equal opportunity kind of atmosphere! Wouldn't advise at all..

Their website is utter Trrrash! It wont allow new customers to login after they've created a new account. After several attempts I wasnt able to even place an order! Got a message about NO SHIPPING INFORMATION IS AVAILABLE AT THIS TIME! UGH! I will taking my hard earned dollars to ZARA whose website is easy to login and place an order...also has a great return policy AND THEY HAVE STORES! BYE FELICIA. SHOPAKIRA YOU DESERVE 0 STARS. Subimit a picture for proof of purchase is so laughable! GIT!

I ordered a top online and it never arrived. The tracking info said that it had been delivered, but I was home all day that day, and we received no packages. When I tried to contact customer service I was put on hold for an extended period of time and hung up on more than once. I tried emailing on multiple occasions, no response. I used the chat feature and the representatives were wildly unhelpful. I had to start a new chat multiple times due to the representatives ending the chat before my questions had been answered. I was told I'd receive an email with a form to fill out regarding a refund, and I never received it. Each of the representatives ended the chat before my questions were answered, and eventually they turned off their phone line and chat. This company is 110% a scam. DO NOT ORDER FROM HERE.

I bought a leather jacket from AKIRA during Christmas time 12/19/2022 that had a foul fishy odor. I tried to talk to a customer service and she told me that's how all there clothes come. I refuse to believe that, after my continued patronage to Akira, that this is the level of satisfaction that I have to receive in my dismay, and as much as I was disappointed in the garment that I received, I was equally as much disappointed at the level of service that I received disappointing at the highest level. It is my sincere hope that the matter regarding my purchase will be resolved to my satisfaction. If the garment in question is no longer available I would appreciate a comparable replacement or a full refund as this is what I am entitled to as a loyal, Akira customer, and it is a reasonable expectation to assume that any business will appreciate and values. Their consumer will accommodate me in such a manner. In addition to this matter, I would sincerely appreciate a call from upper level management so that I may discuss it further detail the experience that has positioned me to reconsider, whether or not, I will continue to do business with Akira.

I've ordered from them a few times, and so far, I like them! The sizing is pretty accurate and the quality is pretty good for an affordable site.

I really appreciate its clothing lines and helpful people in the stores. As I enjoy gender-fluid clothing, they are respectful of that. Some of the help (aside from those that were self-absorbed) were really helpful, esp at the Skokie store.

But the on-line experience is extremely frustrating and poor. What I list here shows a pattern of corporate indifference and, likely, greed. Also, some experiences suggest Corporate uses negative cultural stereotypes (see Part 2, below).

Part 1: Problems with their website:

1. Very poor phone service. Today, after being on hold for a while, I choose the call-back feature. Hours later, they never called back. Also, you cannot call an individual store. Typically, no employee picks up and you're shunted to a worthless central phone.

2. They don't listen. Over a year ago, I made a careful and time-consuming list of website problems (I am a former programmer) that I made to HELP THEN. But they never even responded. After more than a year, same crappy website.

3. Software lost my accrued loyalty dollars and my list of previous purchases (I am a very good cu$tomer). Then, they lowered the value of the loyalty dollars and applied that retrospectively to dollars I earned prior to the devaluation.

4. Non-functional "wish list". I had over 50 items in my wish list, but faulty software programming only shows about 8 of them. Same problem on a desktop, multiple browsers, and my phone. And after clearing caches. I've complained multiple times, no help.

5. Reduced customer service. One used to be able to have purchased items held at a store for pick-up. They got rid of that. And as noted, you can't phone individual stores (essential for seeing if they have an item of interest).

6. Website lacks most standard features seen on other sites:
A. No ability to apply multiple filters, just "clothing type" and "size". No color choices, no specifics of clothing styles or cuts, etc.
B. No ability to sort by price or range of prices. Just a lame-o filter of products of at some fixed prices and all items below that choose price.

Part 2: A corporate culture of insulting clients. It must be corporate requirement to play a single play-list of songs, several vulgar (one used F*** about every other word). I go to multiple stores: The same awful playlist. This is an INSULT to patrons, with an assumption that this is attractive. That is awful stereotyping and should be stopped years ago. Several store employees have also mentioned that it's awful.
Along that same line, why selling clothing with vulgarity and anti-social messages?

Akira, before you get upset with this review, I repeatedly tried to keep my concerns limited to your reps.

I was hesitant to order from this site because of all the bad reviews, but I went out on a limb and purchased a pair of boots because I really really needed them for an outfit and couldn't find them anywhere else. I ordered my boots on December 29,2022 at 10:03am and I chose the overnight shipping method because I needed them for New Years Eve. I received an email from UPS at 12:34pm saying that my order had been shipped. My boots got delivered the next day December 30,2022 at 12:38pm by UPS.

The boots were exactly what I ordered and they went perfect with the outfit that I needed them for. I would order from them again.

If you can visit the store locally then it would probably be an average to good experience. Shopping online however is terrible, their items are not true to size and they do very little help you once you order something too small. I bought my sister some heels for Christmas and all of her current ones are size 9, I checked myself to make sure. The shoes I received are not a 9 and they are extremely small and narrow. I asked support for an exchange to a bigger size and they don't offer exchanges for online orders and I would need to return them for a different size, wait for a refund and order again. I'll be returning them and buying from somewhere else. Stay away from this store, its absolute garbage.

I called customer service for 2 days no one responded nor did they call back the second day I was on hold for an hour the first day the same no one didn't call back and the ppl in the store is really supa nice, but that number you call *******871 is horrible, for that much money they charge ppl everyone should be jumping to answer these calls.

First time trying to order from this company and was promised %10 off for becoming a first time member. Never got the 10% discount but ordered it anyway. Called customer service and the girl was rude and unprofessional.Explained my issue and she said to send her proof of sign up so I did. She then canceled my order. This company is horrible! When I emailed them and got no response, called and just another rude service person that couldn't do anything for me.

While the store maybe great, the online shopping experience is AWEFUL. The clothing is way different and many styles are not true to size. I received a defective item. Was able to return it but they still deduct shipping. That is very poor business practices. When you ask to speak to a supervisor they can not transfer and ask to send email. Well they don't return calls. Never will I order from them again.

I placed a large order. Ordered 4 dresses, 3 coats, and 2 pairs of shoes. I had placed a small order with them to check if this was a legit company and all my items had come the first time. I went ahead and ordered again and this time, they forgot one of the pairs of shoes! Not only that, the website ran out of the shoes and when I told them they forgot, the customer service person said that they did ship the boots in the box. How would they know when their fulfillment center is separate from the call center?! One of the customer care people I talked to this morning said she had no idea how they could forget to send a pair of boots, which I then told her after sharing photos how packed the box was! Also, the size of the box in which they shipped my other items in was not large enough to accommodate the size of those boots! I haven't heard back from them regarding my claim and I sent various pictures as well. I had to file a claim with my credit card for the missing boots. It's annoying when a company has a different fulfillment center from the call center and aren't much help.

I have been buying Akira clothes for about 4 years now. Never had a real big problem until now. I bought a pair or mom jeans size 19 because their Jeans do run small. I received them today. I have never in my life seen a pair of jeans this big. I measured them they are 46 around the waist. I call them and told the lady that they must have sized them wrong. She said I will send you a return label and tell them that you didn't realize they were going to be that big. I said no they are sized wrong she kept saying you didn't think they were going to be that big. I told her once again that they are size wrong. I usually wear a 14 in all jeans, but at akira I have to get a 17 or 19. I would like for you guys to look at this picture of these jeans and tell me that they are sized wrong! I am pissed that the lady was not listening to me and talking like I didn't no what I was talking about. I no mom jeans suppose to be a little baggy but not like this. Please get someone else to answer phones that understand what the customer is saying..

I purchased two pair of birkenstocks from the company both were on sale. Even though they were the same size one pair fit differently. I tried to return the pair that didn't fit and they told me since the items were discounted before checking out they were final sale, and could not be returned for any reason. The thing that I find funny is that other items final sale actually stated they were final sale which the shoes I purchased did not state they were final sale. They only had the sale price listed ( I never purchase final sale items). Just be careful when purchasing from this company.