NHLSHOP.comReviews 451

The people at NHL shop have no consideration for those whom they accept money from. I ordered a blues jersey - and after speaking to someone on the phone he assured me that the jersey name would read O'REILLY instead of OREILLY. The jersey that I got had the name spelled incorrectly - and instead of fixing it they basically shrugged me off and, in other words, told me to deal with it. Had I known that they would refuse to add a simple goddamn apostrophe on my jersey I would have spent more money elsewhere to have my favorite player's name spelled right. These people are a joke.

Order a St. Patrick's day shirt that was in-stock on Feb 22nd. It was guaranteed to ship by March 1 which I figured was more than enough time to have it in time for March 17th. Over 3 weeks - everything should be fine right? I reached out today - March 7th - as I had not heard or received anything. Now they are saying it is back ordered and it will ship on March 13th and that I will not have it in time for St. Patrick's day. Very frustrating. Just ordered a different shirt from Amazon. It's guaranteed to arrive in 2 days and I believe them.

I ordered 2 items on a Tuesday for an event on Sunday. I selected 2 day shipping expecting to get them on Thursday. The first email said 1 item will be delivered on Monday, SIX days later & 1 day AFTER the event I needed it for, the second email said the other item would be delivered on Friday, THREE days after the order, guess what? NO ITEM DELIVERED. When I called customer service, they got mad at ME because I asked they WHY they had a 2 day shipping option when clearly they couldn't deliver on it.

Ordered a jersey, got confirmation email. Was told it would ship in 3 business days. They take my payment. Get email over a week later, can't get info from warehouse. Go online to chat agent, assures me the jersey had shipped and I'm just not receiving shipping updates. Next day, get an email. They legit cancelled my order and said it's now out of stock. Call them up to see what's going on. I'm told the system sells faster than their inventory can track so they can't do anything for me. I ask why they told me it shipped already then? She doesn't know, can off me 10% off a different jersey though. What a joke. I've contacted the BBB and will be happy to speak to the media about this, clearly I am not the only one to experience this. This company is an embarrassment and a scam. Everyone, flood the better business bureau with your experiences so we can get this garbage site shut down!

The people behind this web site have no idea of what they are doing. I ordered a jersey that they said was in stock and would be send the next day. When I called them a week later they told me it is longer for custom made jerseys (which it wasn't). They had no idea when it would be send, so I told them to cancel it. I then bought a jersey at Canadian Tire.

10 minutes later I received an email that my merchandise had shipped! When I called them back, all they would say was that my order had been shipped, and could no longer be cancelled. Of course, I could send it back, but I would have to pay all the shipping.

I do not understand that a large organisation like the NHL wants to be associated with this crap organisation. This is a rip-off.

I spent $180 on a custom jersey where they misspelled my name (3 letters short). They told me I should have noticed on the checkout screen. I know how my last name is spelt, and I'm sure it was correct. They told me since it's a custom item I was out of luck, and should buy another one! They never sent me a confirmation email, when I called two days later, the confirmation email did not have the custom information, only size and model. This ecommerce site is an embarrassment to NHL.com and should be taken down. No wonder people go to knock-off sites instead of buying genuine merchandise.

Bought a hoodie for brother for Christmas, ordered it on the 26th of November. It's now January 8th and still no hoodie not even a shipping date. I've called at least 5 times and get the same BS each time that all they can do is send a message to the manufacturer! How many messages have to be sent before something is done?! If someone took my money and didn't give me what I paid for within 2 months I feel that's just stealing! I know I won't be shopping here again

I spent over $250.00 on a jersey with a PLAYERS name on it. All I wanted was to exchange for a different size and they said NO! I have spent so much money with this company in this past. I will never spend another dime with them and make sure anyone I remotely even speak about Hockey to will know my experience. Can't wait for the next Caps game to spread the word about how horrible this company is! They care not about their customers satisfaction or if you post on social media, or spread by mouth. They have your money why do they care if your happy about it because people will continue to spend? BUYERS BEWARE! A$$hats!

Purchased a jacket for a Christmas present on Cyber-Monday, Nov 26th. Received it on Dec 3rd and gave it to my son on Christmas. Size was too small so I checked the return policy and it said returns can be made within "30 days from receipt of goods". In this case, Jan 3rd. Tried to get through on Dec 26th and 27th, finally getting through on Dec 28th. I was told it would not be a problem and I would get a return label sent to my email. Called back on Jan 2nd and was told that "Upon further review, the return was outside the allowed window" and they would not accept it. I quoted them their policy as I read it from the site and was told there was nothing they could do. I asked for contact information for the manufacturer and was told they did not have it. Complete joke! I am now stuck with an $100 jacket that will never be worn. I will never shop here again!

I ordered a jersey for Christmas on 12/15/18. The online website guaranteed delivery by Christmas or the product was free. After receiving a shipping confirmation email on 12/22 and the package failed to arrive after 12/25, I contacted FedEx who stated that they had never received the package. After waiting an hour and a half to reach a NHL customer service representative, I was told that the guarantee is not for items that have never been shipped out in the first place. NHL did offer a refund and a 20% discount as the item was out of stock, but it would have been more appropriate to replace the item for free or provide a credit, as per the guarantee.