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The official National Hockey League website including news, rosters, stats, schedules, teams, and video.
NHLSHOP.com Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from service delays, difficulties with order cancellations, and inadequate support. Many customers report receiving incorrect or damaged items, compounded by a convoluted return process that often incurs additional costs. While there are isolated instances of positive customer service experiences, these are overshadowed by the overall negative sentiment regarding responsiveness and reliability. The feedback suggests a pressing need for improved communication, clearer policies, and a more efficient fulfillment process to enhance customer trust and satisfaction.
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2nd issue within one month. My first order my sweater came dirty. Decided to just keep it and clean it. My next order the inside of my authentic edge jersey, the back of the number just falls off after 1 day of wearing it. Now I have to go to the whole return crap. Hopefully I don't wait as long as the other guy on here smh
First off they make things really easy when your buying, but when you have a problem, it becomes a major problem. I ordered 3 shirts and 1 hat, said everything was in stock, 1 hour later sorry, backordered!, Then finally get my order, they just shoved my shirts in separate boxes and sent them out. One shirt was supposed to be small, paper in the box said small, the shirt was Xlarge! Way to big for my wife. Then I try to call them waited over 8 hours and still no call back. They lied about the 10%off if you sign up with your email too. Great looking site, lots of stuff but horrible customer service. Will not buy from again.
Every time I order from this website, the product is ALWAYS on backorder. Even new items that are being advertised in their catalogs! Other people that I know have had the same problems.
The best place to order nhl jerseys and apparel from. The selection is usually pretty good and the customer service is fantastic along with the shipping time and prices. Always look up coupon codes before you order from sites like retailmenot.com. You will get what you pay for.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members