SHOP.CAReviews 220

Offer promotions with no intention to over fill the orders. Terrrible communciation. Same owner now as several "group deal" sites that went bankrupt after screwing over lots of people

Why the many negative reviews, each shopping experience is different. Mine with this store turn out to be quite well.

If I could give it 0 stars I would. I bought a package as a gift to my girlfriend who lives 3000 kms away. Gave them her shipping address and my billing address so I would receive the bill and she would receive the gift. And what do you think happened. That's right some how I got the gift that I bought for her and she received the bills that were suppose to come to me. Mind u it was suppose to be a surprise for her. Instead I got this unwanted surprise. Bravo. Learning to take time to read would be ideal but it doesn't happen with this company

Shop.ca is the worst online business I have ever encountered, and I have bought a lot of things. I purchased shoes for my elderly mother, but decided to cancel the transaction within 30 minutes. The procedure for cancellation on their website did not work at all. I finally sent an email, requesting cancellation. Today 4 days later, they processed the transaction anyways, although they were in full knowledge of my cancellation request. I will report the company wherever I can.

I have been a online shopper of amazon.ca/com for years and was really satisfied with it services. But as Canadian I sure would LOVE to support a native Canadian company. But soooo wrong with SHOP.CA! It just won't give itself a chance for me to continue to do so.

I have a credit of close to $200 from SHOP.CA from Sept 2015. This month (Mar 2017) I intended to use it to purchase an item from SHOP.CA. However, I was unable to locate it as a payment option at checkout.

On requesting customer service, I was told my credit could not be honored due to management change in July/August 2016! The best they can do is to give me a credit of $26.72, which is 20% of my original store credit.

After many email exchanges with my voicing that is an unfair business practice, as a customer I was not informed of such impact due to its management change, let alone given options for responses. This business practice is penalizing customers for their loyalty and invite bad reputation. But all my effort ended up in vain! I must say the management change certainly did not make its business any better and it just lost another customer. Companies like this should not be in existence, like many other customers have already expressed.

So PLEASE stay away from SHOP.CA despite what your noble intention is. Yes, it is that BAD!

I bought a food processor and I didn't want it after I looked at it. I wanted the more up to date one. I called them and I can't remember whether I printed out the return postage or it was in the box. But anyways I returned it no problem and no expense to me. I am not the one that buys expensive items to look at and send them back but I do make a mistakes every so often and it is nice to know it won't cost me anything. I find some of their products are higher and some are lower. You have to be a smart shopper and I do find good deals here too. It's one of my go to shop places on the net :)

Site says if you join you get $15 credit but site wouldn't apply that credit to a purchase I wanted to make.

I called -- and was told to email them. Days later they don't know what I'm talking about but tell me to look, again, for the credits. I send 3 screenshots showing where I was told to look. No credit.

I tell them. Days later they write back and say there is no credit!

What a hot mess.

My first experience with them and it is horrible -- horrible, confused, useless customer 'service'.

I doubt they will be around should I ever need to deal with a repair, warranty, etc.

STAY AWAY!

I purchased a suitcase that was supposed to be shipped "within 3 business days". A week later, the item's status still showed as "supplier processing". I called their support line where the recording told me that they were experiencing "normal than higher call volumes" (sic). I had sent an e-mail and indeed received a response within their target response time (24-36 hours). Turns out the item was already shipped and waiting for pickup at my local Purolator depot. There was something wrong with shop.ca's online status update system. Otherwise, my experience was good, the item's price was very reasonable, and shipping was fast and free.

I will never ever purchase anything from shop.ca. Again. I purchased 4 ESSO gift cards($234 Gas card bundle) from shop.ca before Christmas, but all the price privileges cards which i received from shop.ca are invalid and useless. I tried thousands of times to contact Shop.ca by all means, but I still haven't get connected with shop.ca yet. Shop.ca doesn't provide the customer Service at all. When you call the customer service # *******6722, it tells you to contact it by email. When you contact shop.ca by email. Shop.ca never reply your email back.

Do not purchase anything from SHOP.CA. If you do receive your items, you in no way can return anything. They don't reply to email or answer their phone... EVER. I can't believe they are still in operation. Its all overpriced merchandise anyways. They don't even deserve one star on anything, but minus stars are not an option. Don't waste your money or your time!

Ordered a shirt from shop.ca and they charged my credit card the same day. 3 weeks later still have not received the shirt. You cannot talk to someone at the "customer service" phone number they provide on their website... it goes to voicemail claiming they are receiving higher than normal call volumes and they suggest to email them. I've done so... time will tell if they are able to rectify the situation (I want my money back... I don't care about the shirt).