SHOP.CAReviews 220

I ordered Nov. 27th. Update. I was heading out to find alternative gifts for my grandchildren when I saw a UPS truck doing a U turn outside my driveway and the cardboard boxes laying in my garden. At least the items arrived but with absolutely no email from Shop.ca that the items were ever shipped and therefore no way to track the items.It is Friday afternoon and Christmas Eve is Sunday... not the type of service I am looking for.

Ordered some Xmas presents mid november, they said it would be shipped right away. 2 weeks went by and I emailed them asking why I haven't received confirmation of shipping, they said the vendor was having issues and was backlogged and it would be assent in 1-2 weeks. I waited 2 weeks and emailed again only for them to tell me my order was being cancelled as they had no product. Leaving me high and dry and paying double for the item due to short notice for an Xmas present.

Recap: I placed an order in July 2017, the air miles were never credited, in November I was still chasing them and asking why with no resolution. Finally wrote a review and I received a response which is copied below. Today is December 20th and still no resolution. Read their reply and timelines compared to mine and you will see the ignorance of their customer service, according to them it takes 30 days... she writes this response 4 months after the fact... but I am in the wrong?

Their reply to me;

Responded on 11/13/17

Hi Robert,

Sometimes it helps with simply reading the policies of a company. As per our terms and conditions, all customers will receive their Aeroplan miles 30 days after an item is shipped.

Hope this answers your questions. If it does not, then you are welcome to email us. Or you can keep posting negative reviews which are totally irrelevant to our service.

Cheers!

Ordered a painting and did not arrive, nor did I receive updates until I went and requested a refund.

Was told it was canceled by supplier. I was not told this by them and from what it appears the intended to keep it to themselves. Basically stealing from me.

It has been a week, and I have yet to get a refund, despite them saying it would take 1-2 business days.

Edit:

Now need to add, they also have bad business practices. As seen in their reply. Yes they answer in 24 hours, but that was only after I took the initiative to cancel the order because of the lack of contact when order was canceled. It takes 2 tries to get a "24-48 hour" refund? Why say it was refunded the first time if it wasn't?

Trying to justify their service with their passive-aggressive "we do give good service, you're lying to everyone. Look here's proof"

Edit 2: Finally got refund nearly 2 weeks after original message that it would be refunded. So there's that

We had ordered Esso gas gift cards & hadnt received them. This constituted my first review here. Unable to speak with a representative the only option was email. We exchanged emails with Shop.ca 6 times in a space of a few days. They took the time to send 6 emails explaining why they didnt have the time to send one email containing the gas cards. Interestingly, when the 10-15 days that were specified by Shop.ca for receiving our order had passed we were told
In our last email there was no promise that the cards would be sent out, just a statement that the processing period for your order has ended. Apologies if this was unclear. When we said cancel our order we still had to wait. Eventually we did receive our refund. A few days later we received an email with, surprise, Esso gas gift cards, promptly followed by an email stating there had been an error & to please disregard the earlier email. Thankfully this whole episode ended with no moneys lost but we still would rather have the gas cards. Based on our experience we would strongly recommend that people avoid this site!

I find your site very difficult to use and there is no customer service phone number anywhere on your site. Even when I Google it nothing comes up. I have been trying to order a product for a couple of weeks and my emails don't work and the passwords don't work and the whole customer experience is very frustrating. Why are all you on line sites obsessed with passwords and security. I get security a check out but you can't get to the check out with out an out of stock message come up after you've gone through the whole shopping process. In the world of Amazon you guys should be working harder. - Jeff from Toronto

Shop.ca charged my credit card for an order that they did not fulfil.
Each time I ask for an update on my order, I am given some false excuse and subsequently told that the problem will be fixed soon.

My recommendations for shop.ca:
1) Do not charge people before orders ship
2) If you will not be able to do something, don't keep stringing the customer along with false promises.

"Hahaha"^The official response to my legitimate concerns regarding shop.ca's conduct

I ordered a patio set that was advertised at a huge discount appeared to be a great deal and Free Shipping pasted all over the ad. I placed the order and then received a call from the supplier asking where I lived because shipping was going to be very high. The supplier confirmed that the product was available. After waiting about 2 weeks I responded to Shop.ca to determine what was happening with my order. I received an email back informing me that the product was not available and the order had been cancelled despite the fact that it was already charged to my credit card. I called the merchant back and was informed the patio set was in fact still available. I responded to Shop.ca with this information and got a run-around. I copied and pasted the ad that was still on their website for this patio set including Free Shipping prominent in the ad. I then received another email stating abruptly that Shop.ca has a policy Apologies for the late reply. The order was advertised as free shipping but as per policy Shop.ca reserves the right to cancel any orders for special reasons, such as extremely high shipping costs. We apologize sincerely for the prior miscommunication. As far as I am concerned this is false advertising. Will never shop on this site again.

This company is a total failure in every perspective! Their customer service is next to nothing. Their website is like a scum that can trick you every step of the way!

I purchased a computer monitor from them because I have some unused store credit that is going to expire. Before completing my order, I applied the credit and saw it was being deducted from the total purchase amount, next thing you know the system still charged the full price, and I have to go through the customer service by writing an email to have the credit applied, which is a long process and the company always charge your card first upon the order placed.

After a long wait for about 3 weeks, I received my shipment, but the HDMI line was missing from the package. How are you supposed to use a monitor without a cable! I notified the company immediately, it took them about a week to get back to me, saying you have to contact the factory yourself. Ok, fine! I contacted the factory, but being told the service tag I have is not valid, and I have to go through vendor to acquire more info. I wire another two emails to shop.ca to explain my situation, and waited for another week or so, the email I received is Sorry for the delay! Thats it. No more content! And they closed the matter based on that response! What the hell! Another week has gone by, I have not received any response for them.

As a result, I have to buy the HDMI line from Amazon and surprisingly found the monitors HDMI port is not working! And thats probably the reason why they do not have cable in it, and factory cannot find the record based on service tag! It is a defective product! They sold you a defective product and try to drag on the time, so you cannot return it!

This is their business model! What a SCUM!

I wish I had read more reviews before shopping here. Don't know how this site is still even functioning. Ordered something a month ago and item has still not been delivered and i Don't even think the supplier has been notified. I've sent 2 emails to the support and even Tho they say 24-36hr reply time it's been well over that and i Have still not heard from anyone. Wondering if I can reverse my payment some how and get My
Money back.:(

Don't shop here people! They may be trying to turn things around but at clearly doing a piss poor job of it. Don't understand how there can be so many functioning online shopping sights and one like this can literally just be so so terrible.