ShoesReviews 502

Greedy companies still happens - refund for the amount you paid for the returning item, minus a - $6.95 restocking fee per item. BEWARE!
Have a question about your order?
- No way shoes.com will respond. Wondering why.
- Very S-L-O-W shipping - the cheapest possible.
Maybe this is why most reviews for shoes.com are very low.
Conclusion:
Not a good company to recommend to friends and family members.
Will never buy from shoes.com again.
Choke on your $6.95

Horrible. I have purchased winter boots from this company on the Walmart.com site, and subsequently wanted to return. The quality is subpar, the fabric is stiff & unyielding, and the way shoelaces work, just not going to last. So I opted to return but had to go through the seller, rather than through Walmart.com. Have sent 3 (three!) emails with no response. Then made a few calls to the 800 number. Twice was hung up on. Called the third time and started with, don't hang up on me! Their CS is outsourced and has problems with spelling. Finally was able to receive & print a return label by email. They want you to purchase UPS insurance, while knowing well that insurance up to $100 is already included in the UPS Ground. What's more, they want you to print it on the laser printer, right, like off I'm running to buy a laser printer rather than using my good old inkjet, and what's the difference? Another attempt to discourage returns. AVOID THIS MERCHANT.

One star is far too generous. Deceptive, dishonest, untruthful company.
Placed an order I tried to cancel right away as the promotional code I received was no good for a brand I chose which was advertised in that promotion - turns out there is no way to know that except after checkout. Order could not be cancelled, nearly $150 was charged to my credit card, and shipped. Would never have placed this order if not for the so-called promotion offered. Upon tracking several days later discovered order had been yanked during shipment and returned to sender, without my being notified. More than 7 weeks and 9 emails later I am still waiting for my refund, getting all sorts of excuses and explanation that refund will be processed in 3-5-7-12 days and blah blah blah. I need some boots for the winter and really cannot afford any until my $150 are returned.

I ordered one pair of shoes from shoes.com on October 29,2017. They shipped on Nov. 2, however they never arrived. The UPS trace landed them clearly in SC, although I live in MA. I called Shoes.com on Nov. 10 to let them know. They were putting in a UPS trace. I called back on Nov. 15, they had yet to hear where my shoes were delivered. I asked for another pair to be sent. They said I would have to purchase them again, without a credit. Customer service point taken away. Then, I called back on Dec. 1, I was told the investigation was still on-going. I called for the last time today. They have lost a customer. No shoes, no credit. Someone in SC is wearing the shoes I paid for. Sorry, but I am just the customer...

I bought what I thought was a nice expensive Harley Davidson boot. I wore them no more than 4 times. After the second time I wore them the wedge pulled loose from the shoe and my husband glued it. It is coming loose after wearing them for the third time and after the fourth time the soles of the boots are peeling off. With all this said, I don't believe these could be REAL Harley Davidson boots. I think they are imitation Harley boots they sell for $135.
I called shoes.com and they told me to send them (on my dime) to an address in Massachusetts and they would then determine if they are defective. WTh!
Not a happy customer. Terrible customer service and shoes!

Sold me a beautiful boot at a good discount, but it came with a huge rip on the inside. Would not exchange it, as they no longer had the right size. I asked them if they would give me a small courtesy discount so I could get the rip fixed, and they would only accept the shoe for refund, and only refund it if it "was determined that the defect was the manufacturer's fault." It was ripped! Whether it was the manufacturer's fault or not, it was still defective. Plus, I didn't want a refund; I wanted the shoe. So now my choices are to accept a ripped shoe, or have no shoe, and possibly not even get my money back, depending on their decision. Ridiculous. I will never shop there again.

So surprised shoes.com is still in business. My husband had the worst experience with the agent who couldnt really speak English. If you are called shoes.com and offer ur services in English, you better make sure you can serve English consumers. Anyhow, they never sent the paid shipping label as promised. I paid tones of shipping and duties fees that they decided not to refund me for. I couldnt believe that. They shipped the wrong item, but all the fees are on me? Buying from shoes.com is really a bad idea.