ShoesReviews 502

I was a long time customer who spent thousands with them. Then I had to return the 2 pair I just bought due to fit and no exchange sizes were in stock, I was never notified of the new 6.95 PER ITEM restocking fee. I called and was rudely told too bad- it's not their problem and they will not make any adjustments. I can't fathom why they would do this to GREAT customers. A simple adjustment would keep my business and the next time, I know what the new policy is. But no, not at Shoebuy.

I went through all the cahnnels at ShoeBuy when I reeived someone else's order (they sent men's shoes). I found out the corporate owner of ShoeBuy is IAC so I looked up VP-Jason Stewart for help. His assistant called me back (a week later) she was very rude and obnoxious. Kept saying things like: "isn't there a customer service number for ShoeBuy?" (tried that, didn't work); "this is IAC, I can't do anything' (really? IAC OWNS SboBuy pretty sure YOU CAN DO SOETHING) and the best one when I said I would post a poor review "Ok you do that! (and hung up on me)" She didn't think it through because I called her back and said "I WILL DO THAT" -- maybe if Mr Stewart's assistant gets enough calls, she will change her mind and do something (LIKE GETTING MR STEWART TO FIND OUT WHY THERE ARE SO MANY MISTAKES AT SHOEBUY). If you would like to let IAC know you're unhappy with Shoebuy call them at *******383.

I have been waiting 3 days for Shoe Buy to send a simple fax to my bank in order to take 4 charges off pending transactions, $65.00 each! I wanted to place an order for 1 pair buy they said that my address did not match my card, and recommended I call my bank to see why. There was no problem with my address and card not matching; however, they had received 4 charges for this one pair of shoes! When I first asked them to remove them, they said it would remain a hold on my card for 7-10 business days. Then, when they could tell I was highly upset about this, the lady said she took care of it but it wouldn't show up for 2-3 hours! It's now been 3 days! Every time I call they lie and say they're taking care of it, but don't, and they will not respond to my emails. They have the worst customer service ever, and I would not recommend this business to anyone!

First time I purchased since the restocking fee was instituted - might be the last time I purchase. As a long time customer, I don't remember receiving an email saying that the policy was changing.

Added - I did receive an answer from Shoebuy explaining their new policy (explanation that I had seen in response to other complaints as well). What this answer conveniently ignores is the fact that I might have bought something using a coupon code, but if I want to exchange it will be for something at full price.

Added - to be fair, when I went through the exchange process, I was able to apply a coupon code. So, the pricing is about what it would have been. But, this means that there needs to be something else I want if my first choice doesn't work out.

I had a terrible experience with Shoebuy a couple of years ago--they delivered an order to my old address, even though I updated my address before placing the order, but Customer Service said they had a delivery confirmation and refused to reship the the shoes or refund my money. (I had to go to my old house and knock on the door and ask for the shoes--awkward!)

I decided to try again since some time had passed and I had a 30% off coupon. My husband ordered two pairs of dress shoes for a conference. One arrived on time and as expected. The second pair arrived a day later and instead of dress shoes, he received a pair of camouflage, rubber waders. Seriously! Not even close--not the same brand, same style, anything! He called customer service and asked for the correct shoes to be shipped while he returned the wrong ones, so they would arrive in time for the conference. He spoke with two different people, both of whom insisted they wouldn't ship the correct shoes until the wrong ones were received back. Even though it as their mistake! We are now canceling the order, returning both pairs of shoes, and NEVER shopping here again!

I have been a long time customer of ShoeBuy and l loved everything about this company, until the end of last year. I had purchased 2 pair of sneakers, different makes and sizes hoping one would fit. These were purchased BEFORE the change in policy. Since my feet are hard to fit, I have trouble finding the right width shoes in stores. I had checked the website after I received the sneakers to try and figure out what I wanted to do with the sneakers, whether to return and try a new pair or just return them all together. Unfortunately, I had never gotten around to making a decision, knowing that there was a 365 day return policy at that time, but when I finally decided to send them back and went into my order to get the return label to ship them, found out that the policy had changed and I was not able to do anything. I did see a note that said if the order was placed before the policy changed to contact customer service. Since it was late at night, I sent an email to them and got a response telling me that there would be a $6.95 restocking fee per item, which meant that it would cost me almost $14 to return, when in the past there had never been a restocking fee, which was the main reason I used this website. It shouldn't cost anything to return items, especially shoes that are so different between manufacturers that you never know what will fit and won't fit and expecting a customer to pay $7 to return an unworn item is crazy. Customer service was no help at all! My suggestion is do not deal with this business at all. If you get something you don't like or can't wear, you will be out money. It is not worth the hassle. Seems like they would rather lose long time customers then try to make them happy. Good bye to ShoeBuy.com

I used www.shoebuy.com for the first time this 01/27/2016 and guess what?... it was a horrible experience.

I placed an order for 27.34 USD and obviously paid for it with my credit card and then I didn't receive an order confirmation or shipment notification by email. I tried to contact them but have no responses yet. Problem is they charged my credit card with 27.34 USD and the proof is in my credit card history, in fact, the nº of transaction is **************.

I attach a screen cap of my credit card history.

P. S: Sorry for my english.

I ordered two pairs of sandals from Shoebuy. Over 10 days later they tell me one pair isn't in stock and they will only be sending one of the two. I wrote them and asked for the order to be canceled entirely. 6 days went by and they said they regret they couldn't cancel the order as it just shipped (that day). They then charged me a $7 restocking fee. I called and asked for this fee to be waived due to the ludicrous situation and poor handling of the order on their end and I was denied.

I strongly suggest you do business elsewhere and not with this fraudulent company.

I have been a loyal customer at shoebuy.com for years b/c they always had better prices & the free returns is a must for me. I have a very small foot & sometimes wear kids shoes & sometimes I can fit into a size 5. Anyway the point is it is hit or miss & the option of free returns has made me a loyal customer. I am now on my 2nd pair that I will be returning & paying the fee. The 1st time I thought perhaps it was the brand I bought but after further investigation it is not. I will be deleting my account with shoebuy.com & looking to find some place that truly means FREE returns.

Our company provides uniforms/shoes for staff and I ordered 2 pairs from website which allowed me to choose next day shipping (for $20 each) then did not receive the items. I called to see why not and was told these shoes are not eligible and many others are not eligible. The expedited cost was credited, after 5 days yet I was charged a restock fee because I could not wait the regular shipping time and had to purchase the shoes elsewhere.

Ridiculous!

I ordered a pair of Shoes for my wife from Shoebuy on 12/14/15 for Christmas. My wife had three new pairs of shoes this month so I assumed one was the pair I ordered for her. On 12/27 she said. "Hey, what happened to thoses shoes you ordere for me?" I contacted Shoebuy and they said they were delivered on my porch on 12/18/15. I told them I never got them so they told me they had to open an investigation and it would take 10 business days. What is being investigated? Today, 01/11/2016, I contacted them and they told me it would be another day since they had not heard from UPS. I don't care about UPS I am dealing with ShoeBuy. It is not my job to get money back from them, it is theirs. The customer shouldn't be penalized because ShoeBuy wants to insure their bottom line. I disputed the transaction with my credit card company. They are doing the right thing by issuing me credit first, opening an investigation and if the product is found, charging me back. That's the right thing to do ShoeBuy! I have no doubt I will not be charged back because I never got or signed for the product. In the end, I am getting a refund for something I never received, which is all I wanted 15 days ago and ShoeBuy has lost me as a customer and as many people as I can tell about this experience. I told ShoeBuy to Never Contact me again, TERRIBLE company!

DO NOT DO BUSINESS WITH THESE JERKS. HORRIBLE SERVICE AND DOUBLE TALK IS ALL YOU WILL GET.

I bought a $250 pair of dress shoes on sale for $200.

The most I have ever paid for a pair of shoes. I wore them for two hours and did not like the fit but love the shoe and just needed a new size. I called to get a return slip and I was told that if I wanted the new pair at the sale price I would have to buy them that day and send the others back for credit which is what I did. Then they DENIED the return and stuck me with the shoes!

I called the CEO office and got nothing but bla bla bla AND basically was dismissed and was even told it was my fault and that I had not been honest. They are impossible to deal with. It is like talking to a brick wall with a lawyers degree.

I WILL NEVER BUY A THING FROM THESE FOLKS AGAIN AND I SUGGEST YOU DO THE SAME. I am returning about 6 other items and paying the $7 restocking because I as a matter of principle I refuse to do business with the devil and these folks are the devil

It is most curious why Shoebuy made a business decision to infuriate their old and new customers, by not disclosing on home page of a $6.95 "restocking fee" which is really a code wording for a shipping charge, and not sending emails to old customers of this unexpected new policy, and not disclosing it on the confirmation of the purchase statement. It is evident that scores of customers will never shop at Shoebuy again, the worst scenario for the company are years old customers. Yes they have a huge gain from shocking unsuspectiong customers of their being tricked and ripped off - the volume must be incredibly huge of folks deceived by Shoebuy - but what about the backfire - the loss of all these customers who have been abused? Hopefully Shoebuy will be harmed and regret a dirty business decision - their operating in a bad faith business practice.

Worse -- I had to return a pair of Vans because they did not fit. Guess what? You can return an item only for the same item in a different size or color. They did not have the size I needed, so I had to get a refund, which COSTS $6.95. Don't buy here if you think you are getting worry free buying or free shipping or the ability to exchange a pair of shoes for any other pair of shoes at Shoebuy.
A response from Shoebuy says the customer can choose from all the items in the store. That was not my experience. If you start with the online form, as I did, and cannot find an exchange pair like the shoe you are exchanging, the site does not give you the choice to look for another pair. When I called customer service for assistance, the customer service representative was sorry that I could not find the same pair in the right size and offered to handle the refund by phone. She did not offer to help me find another pair instead of getting a refund. After she had helped me with the refund process, she offered me the opportunity to purchase another pair. So yes, once you have gone through the refund process, you can buy another pair. Of course you can.

My package hadn't arrived after two weeks, so I started to worry. I searched the web to look for comments. I was a little horrified at all of these negative comments, but funny thing is, my package arrived today. It was exactly what I ordered, packaged perfectly. The thing I find funny is all of these people complaining about a restocking fee... many, many retailers have this restocking fee and it's absolutely ridiculous for people to believe that a company charging such low prices could absorb all the returns people send. Clearly a lot of people don't understand margins and the costs of doing business. I'M VERY HAPPY. Thank you!