On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.2 stars from 8,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
We monitor reviews for authenticity
I love the ability to see the discounted prices before making the final purchase. I truly enjoy being able to use my points now and the two for one discounts are amazing.
Member since 2019, and never had to return or claim about nothing! Shoes quality very good.
I have enjoyed your site. I love the shoes and when I have earned enough credits. Thanks
I been trying to get a refund and nobody has helped me out with it
Hello Xavier,
Thanks for writing a review about your experience! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Great experience. Worked well, bought a weekend bag for a trip excellent quality couldn't be more pleased.
Hello Colette,
What an awesome review! We are grateful to hear your honest feedback about the Logo Bowling Weekender and your experience with our website. Members like you always inspire us to do our best. And so it becomes our prime duty to keep our members satisfied. Thank you, and we value you!
Best,
Bonnie
I always have a fun experience purchasing shoes. I know I'm going to receive quality items
Hello Jiselle,
Wow! Thank you for sending some love and for writing a positive review about our products and your shopping experience! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Enjoy your day!
Best,
Bonnie
I ordered both tall over-the-knee boots and ankle booties on sale and both pair fit perfectly and are a hit! So happy I have been a Shoe Dazzle subscriber for years. Give them a try for sure - you won't regret it, there is something for EVERYONE!
Hello Sonja,
Wow! We are glad to hear about your amazing feedback regarding our boots and booties and the VIP membership! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
It's so easy to find what I want for a great price. I also LOVE the many sales and clearances they have. Perfect time to upgrade the wardrobe!
I order two dresses in the normal size in which I order from everywhere else only the items I received from shoedazzle were smaller in size and I had to sent them both back
Hello Marlena,
Thank you for purchasing our products and for writing a review. We are sorry to hear that the items you purchased didn't work for you. For more accurate information about our sizing, please refer to our size guide available on our website. Our Member Services Team will reach out to you immediately to assist you further.
Best,
Bonnie
Shoe dis not fit and the size I need is no longer available. I really wanted that shoe too
Hello Wanda,
We're sad to know that you are not satisfied with the products you ordered and that did not meet your size expectations. We would also like to discuss further the availability of our products in the styles/sizes you like. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.
Best,
Zeth
The cross body bag is so cute. Ordered for a wedding I am going to. The shoes don't know yet.
Hello Mary,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come! We appreciate the time you spent sharing your experience!
Best,
Zeth
This was a gift for a very nice young person.
She loved them
Had a little hiccup with ordering but all in all experience was pleasant, shoes are comfortable and stylish.
Hello Elizabette,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
My issue was handled, made process so easy, great customer service
Hello Pauline,
We’re always happy to hear that our members are happy with our service! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I was very happy to receive my shoes, however they were a little to big. I had read how the refunds/returns process works before ordering and was happy about the time limit and return option of "HAPPY RETURN." I looked for my order on my account tab to go through the return process and it was not there in my account. I proceeded to do a chat, which by the way was very helpful. Jimena took care of the return of the shoes I was going to send back and reorder the one I wanted to keep in a smaller size. However the caveat is that it would not be a QR CODE to scan. I would have to print a label and send it back via the USPS. In order for me to use the Happy Return option I would have to cancel the transaction that Jimena had done and go through the return process online. Customer service can Only DO LABEL PRINT RETURNS. I asked why my order was not shown on My Account tab...no response to that question. I thought that it made have been that my order had just arrived literally 2 hours ago...I still don't know why.? Wanted the convenience of HAPPY RETURN scan and go.
Hello Lisa,
We deeply value your business with us and your feedback about our returns and exchanges is important for us. We're sad to hear that the shoes you ordered did not fit and you were having some trouble returning your items using the Happy Return option. We also strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.
Best,
Zeth
All my shoes fit great loved them will be ordering again
Hello Roshay,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The experience with JustFab and Shoe Dazzle is always good. However, twice I have gotten a pair of boots and they have been USED, or WORN! I don't understand, how this happens. When I make a purchase I get at least 6-8 pairs on a order and one pair of shoes or a pair of boots is always used! My question is WHY?! This is not a good look, and I really like both of the companies
Hello Sherron,
We apologize for what sounds like a very frustrating experience! We're sad to know that you received some shoes that have been already used. We really appreciate you making us aware of the situation. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.
Best,
Zeth
Hello Lucy,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Shipping times are so Long. It would be great to received items in less time
Hello Alejandra,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Shoe is surprisingly comfortable, good fit.
Haven't really had the chance to wear it out, but walking around the house was very satisfying.
Hello Camara,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I like how the shopping experience on the site is simple to navigate. The make of some of the shoes have changed over the years… and some shoes I found to be ill fitting or uncomfortable regardless of the right size.
Hello Briana,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marjorie,
We're glad you’re enjoying our products and VIP credit usage! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth