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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.2 stars from 8,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
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I ordered a package in October and I never received it and I have not had anyone reach back to me about where my order is. This isn't the first time I made a purchase and there were no issues with that first one.
One pair of the boots are too big for my leg how do I return them this is the second pair that was to big
Hello Debra,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I bought 4 pairs of shoes and all 4 were a little small. The shoes arrived on December 23 and by Dec 27 I tried to initiate a return online but it says under the return option "Not Applicable". Meaning I can't return. This is very frustrating and a waste of money.
Hello Derick,
We regretfully note that we have received your comments regarding our return time frame. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I love the shoes I purchased from Shoe Dazzle. The shipping and delivery service was excellent. The condition of both pairs of shoes was in the best shape possible. So, overall, I was.a very satisfied customer. I've worn one pair during the holidays and got lots of compliments. People were asking where I got them from and I told them without hesitation a website called Shoe Dazzle.
Hello Celeste,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Didn't receive the item until 12/27. Late and I still haven't given it to my sister for her Christmas gift as we were out of town. I think 23 days is a bit excessive for shipping.
Hello Jessie,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have been waiting to order a pair of boots and never restocked. Very disappointed.
Hello Detonia,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I took vip membership. The order is supposed to be home delivery, instead I'm supposed to go to postOffice. When I called the customer service they didn't helped me properly I contacted thrice for one order. The experience is not at all good
Hello Navya,
It is with great regret that we received your feedback regarding your purchase. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
The product materials are good as I am expected. Just one pant is to large.
Hello Norma,
We appreciate the feedback you shared regarding the sizes of our products. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I do want to start by saying I don't think this was shoe dazzles fault….Fedex actually. I never received my shoes! They were transferred back to the warehouse, had to file a claim and then was told I would receive them…still nothing.
Hello Olivia,
We appreciate the feedback you shared regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The rubbers were amazing! Very narrow onthe inside so i found they fit small (I'd already ordered 1/2 a size up). I wanted to exchange them but couldnt so am returning them!
The black boots looked different than the photo, very cheap and a little too flashy for me.
Hello Bobbi,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renzz
I love getting my shoes and boots from Shoe Dazzle. The fit well, and the compliments keep coming. Thank you Shoe Dazzle for making me a happy stay home shopper.
Hello Delphine,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes and boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I just love everything. Products was exactly how it was shown on website
Hello Cierra,
Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
Yes when I made my order it come fast and no damage was done when I receive my package.
Hello Cherinda,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
I order shoes and receive within 4-5 days exactly what I order. I am so happy
Hello Samentha,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!
Best,
Lia
The associate credited my Venus credit card and then proceeded to place a new order for me successfully. My return item was placed with other returns and their order form's, etc.
Hello Bonnie,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I never received my order, then they canceled it! I called three times, they canceled my order without my permission. They told me to call back on January 4th to cancel it. I didn't have to they canceled it on their own.
Hello Cheryl,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love my shoes and clothes I've gotten. The cheetah coat. I should have gotten a small. It's still super cute and cozy.
Hello Casey,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I love the shoes and how fast my order came however I do not like that you have to subscribe to a monthly subscription in order to buy shoes the first time. Not everyone wants shoes monthly, some can't afford it.
Hello Ashley,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Waited 2 weeks for my shoes, e-mail said they arrived-I never received them. Got a follow up email saying the shoes were returned from the shipping warehouse. My shoes were redelivered. One pair never arrived, was returned again. The second pair I was sent the wrong shoes. I returned the wrong shoes and just canceled my order.
Hello Kyla,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Coco,
Thanks a lot for the feedback! ShoeDazzle promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexis,
We regretfully note that we have received your comments regarding your purchase. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia