ShirleysDressReviews 91

Horribly disappointed! Ordered a prom dress for my daughter & they said I should receive it in 4 - 5 business days & low & behold it has been over 10 days & nothing. Emailed them & they said won't get it until middle of May & I ordered it beginning of April! So mad... will never order from this company EVERYONE AGAIN! They never said it would take a whole month or so to receive the dress until you order & pay. They don't even deserve the 1 star I gave them!

First of all, the ONLY reason I ordered a dress online at all is because I was recovering from chemotherapy and radiation for cancer treatments and was too unwell to go wedding dress shopping. I found it difficult to find a dress I liked online any other way. Unfortunately reputable bridal retailers don't really make it easy to shop online. Anyway, I ordered my dress and it arrived later than stated. I just got it this week in fact. And it's horrible. Almost comically ugly. I attached a photo of the dress I ordered, as well as a close-up detail of the dress I actually received for reference so you know what you're getting into with this company. Not only was the fabric quality ultra-cheap, the skirt was almost ankle length. I ordered with exact measurements and the dress is about 4 sizes too big. The weird thing is that the actual sewing is good quality. It has boning and sewn in cups. The ruching is finely done. Which just makes the whole thing almost more stupid because clearly they have the technical skills to make a very good quality product, but they DO NOT. Because they are a scam. If you see a dress on shirleysdress.com that says it's regular $300 and it's ONLY going to cost you $150, trust me when I tell you that the dress you get will actually be worth about $50 max.

I ordered bridesmaid dresses from this site and was really nervous about it, after I received them I was glad to notice they were made well and was impressed. The issue I had was that they were not the color I ordered and they don't seem very interested in resolving the problem. The website states "... If you are positive that you have received the item in a wrong color, please provide the photos as a proof and contact us for a full refund or exchange for a new one." I am still in the works of getting this resolved but not feeling to hopeful. Sadly I have 3 more bridesmaids dresses I need to buy and may take my business elsewhere if they cant fix the problem!

I have been contacting customer service since February to resolve issue. We are now 2 days from April and a few weeks from wedding and I d have a refund or fitting dress. Support is generic responses. Even if you do all they ask you get nothing from them. I too am filing complaints with credit card company hoping to get refund of the dress that was made way to big on top.

I ordered four bridesmaid dresses and NOT ONE of them fit. Customer service is a joke... they send you generic responses to specific questions or concerns in very broken English. The measurements for all four dresses were completely off... it was a one-shoulder strap dress that cuffed over the left shoulder and zipped on the other side under the arm. Each dress needed at least five more inches of material to remotely come close to zipping up. My bridesmaids even ordered a size up from the dimensions given just to be on the safe side. The largest dress I ordered didn't even fit the smallest bridesmaid. I am so disgusted and am now rushed to find dresses in time for my wedding. Lesson learned! You get what you pay for! Oh, and don't even think about getting your money back. They don't respond or care once they have your money.

There was no indication that I was ordering from China, so on the website I got a payment confirmation in US dollars and confirmation of shipping in 3-5 business days. The next day I got a payment confirmation informing me of an exchange rate (amount still not determined) and that delivery will be in 30-40 days. In order to cancel for 100% refund, you have to email or submit an online ticket within 12 hours of payment confirmation. First I emailed (UNDELIVERABLE!) and then I submitted the online ticket. Because of the time change, I'm still waiting to receive follow up. I have contacted my credit union and they are allowing the company 3 days to complete the transaction and refund or they're flaggig them as a fraudulent company with MasterCard.

This website blatantly counterfeits the designers by stealing their designs, and actual photos of the models in the dresses from their websites. (See: http://www.shirleysdress.com/classic-femme-soft-ruched-sweetheart-luxe-taffeta-short-wedding-dress-p*******.html and http://www.morilee.com/bridals/voyage/*******). Unfortunately, I didn't know this until I ordered two dresses from Shirley's Dress and what arrived was NOT what I ordered. I input custom measurements to be sure that the dresses I ordered (wedding and rehearsal dinner dress) were the exact size I needed them to be. When they arrived a month later, one dress was so-so. It was a much cheaper fabric than I expected and I will have to take it in to be tailored since there were loose seams and some areas that are about to fall apart, but I will make it work.

The second dress (my wedding dress) was at least 5 sizes too large - not sure how this is possible since I put my measurements in - and a completely different style than the one I ordered. The top part was the same with the sweetheart neckline, but the bottom had lace and it was supposed to be tea-length, this gown was dragging the floor. It looked absolutely hideous. I took photos of me in the gown and attached that with photos of the gown I ordered in an email to their support team. I heard nothing back for over two weeks, so I left a voicemail on the phone number which was previously on their website (has since been removed). It was tough to even call when they are open since there is a 13 hour time difference between the U.S. and China.

Having not heard anything back, I re-forwarded my original email asking for a response. Again, hearing nothing I filed a dispute with my credit card company. Then they finally responded, saying they would offer me 30% back and I don't even need to return the dress! ARE YOU KIDDING ME. I wrote back how unacceptable that was and I needed a full refund for the wrong dress that was sent to me. (Frankly, they are lucky I didn't request a refund for both). They wrote back saying now they can give me 60% back, and again I don't even have to return the dress! What terrible business practices. I re-iterated that I need a full refund. Have heard nothing back since. Crossing my fingers that the credit card company sides with me and not this TERRIBLE company.

I was so much worried about the upcoming prom party as I did not like any of the dresses that were available in the local stores. Then my friend Sherry she came to my rescue and she said that I will definitely stumble upon something great at Shirleys Dresses and yes, she was so right.
I cannot express how thankful I am to Shirleys Dresses, they have varieties galore!
I am quite choosy about what I wear and cannot go simply with anything that is available! If it suits my choice I go for it and you have to believe me Shirley's Dresses have it all. Whatever your kind of dressing style is, you get all of it here, it's like a one stop shop fulfilling all your dressing needs.
Not that I have not done shopping from other websites before but after checking the price, I was surer of becoming permanent here. With this price and great quality dresses, it is just impossible to get such gorgeous dresses anywhere else online. In addition, wonderful quality, even my mum appreciated the quality and dress design, which means a lot. Thank you Shirleys Dresses, can't wait to wear my new prom dress!