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The company has garnered a mixed reputation, with many customers praising the quality and affordability of their dresses, often highlighting satisfaction with the products received. Positive sentiments frequently mention excellent customer service and timely deliveries. However, significant concerns arise regarding order fulfillment delays, sizing issues, and inadequate responses from customer support, particularly in cases of returns or exchanges. While some customers express a willingness to reorder due to positive experiences, others report frustration over communication barriers and unresolved complaints, indicating a need for improvement in customer service consistency and order management.
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I am very happy with the service and products of Shirleysdress because I got the parcel in time without any issues. They collected entire details of my requirements patiently because my order was custom made dress which must be according to my body size. When I got the dress, I checked entire size and found that it is same as the dimensions which I have mentioned in my order. From this I can say that they never make any compromise in the quality of product. Other than this, I made a comparison of price of same dress to that of other online stores and found that Shirleysdress is very much reasonable than others. Wish you all the success.
I am writing this review because I want to share my personal experience with Shirleysdress. I have ordered one dress which is little bit costly. Actually I need it within 20 days for wearing in my friend's engagement function. I got the dress in 17 days and am very happy with the quality of materials used in it.
I personally recommend this company to others because of my experience which I never expected from an online store located in China which is far away from my place. The customer care professionals treated me like their own family member and followed me till they get my confirmation about the product delivery. Thank you very much for such great service and quality product.
Dress was a perfect fit. Love the dress. Cant wait to wear it to my sister-in-laws wedding! Looks even better in person!
I have ordered one custom size dress recently and I am happy with the quality. They have prepared correct size as per my requirements with high quality materials. Price is also very much reasonable. It is very less compared to other similar ecommerce sites. Even though the price is less, quality is very good. I will recommend Shirleysdress to all my friends. Also I will buy from them regularly. Thanks to entire staff of Shirleysdress.
This is my first review about my experience with Shirleysdress. Actually I was in need of a dress with few alterations and they have done it very well. The customer care persons followed my instructions carefully to meet my requirements completely. I am very happy with their services. 100% Recommended.
Initially I was skeptical about purchasing a product from an overseas company but when I received my ordered dress item from shirleysdress I became very happy. The quality is more than my expectation. When I compared the dress and image on the site I found that both are same and there is no need to worry about anything if you are purchasing from shirleysdress. Customer care executives are very much co – operative which makes us to deal with them again and again. I called them for a special customized dress and they supported me very well to serve me better. Nice experience.
I have ordered one wedding dress for the marriage of my daughter and very happy to see the quality. Other thing is the delivery time which is very fast than that of my expectation. I got it in just 17 days. The dress is same like which they have posted on their website. Thanks to everybody in shirleysdress.
When I faced some issues with import costs, shirleysdress customer care officials helped me very much. I got amazing customer care service which made me their regular customer. I am damn sure that they will take care of each and every customer because their motto is to grow with customer satisfaction. I will recommend them personally to my all friends.
So I'm getting married in March., yeay! And I started searching everywhere for kind of dresses and I stumbled into Shirley's dress and had the hardest time trying pick just one dress, they all look so perfect and beautiful so finally made my decision and I decided to take a risk and order my dress online, without trying it on and not sure how it will be but I went for it...
So after not even a month i got the package! So I was kinda afraid to open it kinda thinking such a beautiful dress and really great price there must be a catch, so I took a deep breath open it and I was so amazed! Ladies the dress was soooooo perfect! It fit like a glove it has soo many details is just perfect! So if you're thinking about it go for it! Make sure you measure yourself really well and do it you will not regret it! I am in love with my dress!
Thank you Shirley's dress! My wedding dress is a dream come true!
Sincerely,
A very please customer!
I got fantastic customer service from Shirleysdress which is my first experience. When I asked them to clear my pending amount of $56.78, they done it within 2 days. I got a friendly response from the customer care officials there.
Both officials were in contact with me till the issue is solved perfectly. I am really happy with this. I am recommending this company to all. I can say that the customer service is best among the best. Thank you.
I bought this dress on my husband's account for myself. I never expected it to be too good when I got it because there were some bad reviews and I was so worried... I am writing this review for anyone who may be worried about shirleys... Order my own size. 16... It fits me PERFECT! The dress is a little past ankle length and I also got a free petti-coat from shirleysdress to make it big and it makes me look amazing! If you need a dress, this is the "pin up" look for you.
The dress is also nice enough to some formals.
It's absolutely one of the best purchases I have ever made online! I am going to look into the rest of their dresses to see if I can have something else! Oh, the chest area also fits me good :) If you're still considering buying this, just do it!
I'm not sure why so many people can be so negative about Shirley ' dresses! I ordered my dress and my bridal party dresses and we couldn't have been happier! The price and fit was perfect. Thanks to Shirley dresses my wedding was just like a dream come true!
I purchased an evening gown (http://www.shirleysdress.com/demure-off-the-shoulder-lace-bodice-illusion-tulle-floor-length-dress-p*******.html) from them and couldn't be more disappointed.
I tried it on but it was much larger than the standard size 8 that I had ordered. If the quality hadn't been so much inferior than that of the one displayed on their website, I would have kept the dress and have it altered. But I couldn't even stand looking at the dress because it looked SO CHEAP!
I wish I had read reviews before I wasted my money on their product. They said they will refund me for 80% (20% they keep as restocking fee), but out of that amount they will discount the shipping price of $30+ (that was free to me) and I still had to pay to ship the dress back. What a waste of money!
I doubt the photos of dresses displayed on their website are genuine. I suspect the photos are not theirs and they sew a "similar" dress of much inferior quality. That's China! We should not expect anymore than a cheap, poor quality product from China. Please don't waste your money!
I was a little scared about ordering a dress online especially with the unbelievable low prices. I got my dress two days ago and it was perfect! I definitely will be recommending this site to all my friends!
Let me start by saying... I love my 3 dresses I just received from Shirley's Dress. Just like many, I was very apprehensive about ordering bridesmaides dresses online, especially after reading some of the reviews. But I couldn't beat the price, so I went for it. I am so glad I followed my gut. The dresses are absolutely gorgeous! The quality is simply amazing! I promise the quality of the dresses are the same if not better than what you would buy at higher end bridal stores. I am so thrilled with my purchase. I feel like I scored big time. I paid about $70 per dress, and they are worth about $170. They all arrived perfect, and super fast! I am so impressed with this transaction, that I just ordered my bridal gown from them. I can't wait to get it!
Thank you so much!
Hi I am a real person who lives in GIlbert, AZ. I ordered a dress that had no reviews on it from the www.shirleysdress.com, and although I was aprehensive about placing the order due to the reviews on both ends; I ordered! I followed my gut and it payed off! The dress quality was leaps and bounds above what I could have expected! I needed the dress in time to depart for my vow renewal on July 3rd.
I ordered the dress with just enough time for expedited shipping to may be get it to my the day before I boarded the plane. I emailed the company to see if it was worth placing the order. I received replies each time within 24 hours from June Zeng! June assured me that the dress would arrive on time and she was right. I got it a week early, June 27th; and it was gorgeous! It had a built in corset, was satin lined, the rouching was amazing and it looked just like the picture. The only downfall was that it didn't quite fit in the hips, the rest of it fit like a glove, their measurements were right on. I contacted June to see if I could get a refund and ship it back, and she offered to either yes, ship it back or get 20% refund and try to resell it on my own.
This company really wants you to be happy and it shows. I had to write on behalf of this company because they went above and beyond what any other online company has ever done. By the way... most of the products in the United States originate in China and they do an amazing job! It cracks me up that so many people are bagging on that fact! Wake up people! Well done Shirleysdress.com and June Zeng! June I will be sending you a pic of me in my dress following the trip! Thank you for all you did for me! You've got a customer for life!
Earlier I wrote a bad review about the ugly dress I got from these guys. I ordered the dress because I wasn't well enough to go into stores and try on dresses and I couldn't find the dress I wanted (see picture). Well folks there's a better way! Note the photo I've attached to this review. I looked everywhere online to find this dress at a reputable dress shop or to find the original designer and I couldn't find the dress anywhere else so I took the chance with shirleysdress.com
Now here's a tip. All the dresses on shirleysdress.com are counterfit - they steal other designers work. It turns out the dress I wanted was from here: http://www.morilee.com/bridals/voyage/6742
You can find your dress too. All you have to do is go to https://images.google.com/ and drag the image of the dress you're looking for into the search bar and you'll find your dress.
Me and two other friends went to buy bridesmaid dresses from this site, and they had exactly what we wanted. After ordering our dresses and paying for them + $40 shipping we were each sent emails saying that the colour or size wasn't available and asked if we would like a refund. We all asked for the refund. My two other friends got there refund after a week, and I still don't have my money back! I send them emails everyday about it, it has now been 3 weeks! They never get back to me about the issue, and when they do they just ask me to be patient and to wait a few more days!
This is ridiculous, I feel like I've been scammed and cheated, and now I can't buy my bridesmaid dress until I save up the money to do so. Very disappointed!
We purchased two dresses for my daughter, and we gave exact measurements. Only one dress was received. The prom dress arrived, the color was supposed to be a bright dark green, it was the color of dark pea soup, ugh. The length was way too long, and the back panels 4 - 5 inches too big. To have the dress altered is going to cost as much as the dress cost... I have contacted the company and at this point have only received a generic email response. After reviewing prior reviews, I do not anticipate a good customer service response, nor refund. A lesson well learned for my teenage daughter, albeit a costly one. Would never buy here again!
I recetly ordred this lovely chic kneelength peach off shoulder dress whcih arrived this morning. Well, it looked way better than the pic and the material is sooo good. The patch work in the front look really good in person and this is really a masterpiece crafted by experienced people. Considering the price I paid, this is def a steal. The selection was also easy to make as I was able to scroll through the site easily. Payment also secure and safe.
Answer: I believe they are one in the same.
Answer: They have the option of 5-7 or 3-5. Which is free :)
Answer: The quality is horrible.
Answer: I got my dress in about 15 days since I placed my order.
Answer: I would highly recommend that you DON'T order from this site because even if it comes in time you will have to buy a new dress anyway. The quality is absolutely terrible. The wedding dress they sent me was 5 sizes too big and was a totally different style than the one in the picture. I found out they ripped the pictures off from the actual designer's website (Mori Lee in my case). I also ordered a rehearsal dinner dress that had seams falling out. My finance told me to throw it in the garbage it was so bad! I would definitely not risk this horrible website with the short timeframe you have. Drop the image of the dress you like into Google image search and try to find the real designer, that's the only way to guarantee your dress will come out right.
Answer: Don't worry. They cannot cheat you. You can even file a dispute to ask your money back if you are not satisfied with their dresses.
Answer: All their items are shipped from China. I live in the USA and got my dress in about two weeks. I suggest don't trust all the reviews, positive or negative. I have to say that the dress I bought was great. The price is also amazing.
Shirleys'sDress is a global online retail company that delivers women's dresses directly to consumers around the world. Founded in 2003, Shirley'sDress has offered customers a convenient way to shop for a wide selection of dresses at attractive prices.
Shirley'sDress offers dresses in the three core categories of wedding dresses, wedding party dresses, occasion dresses.
Shirley'sDress's innovative data-driven business model allows itself to offer customized dresses, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

