ShipitoReviews 870

I have been using Shipito for years, but I will never use them again! I bought Christmas presents in November and they were supposed to arrive at the latest 4th of December. But they did not... They weren't even sent. 20-30 mails and conversations with support all through December. But nothing. They couldn't find my package. The tracking information showed different things every day, weird location that didn't even exist. No help from support, only response was that they were looking into the matter. For weeks and weeks. Nothing. Then they said it was now a claim, and would refund the package that was in January, but they needed 30 working days to handle claim. More weeks went past. Nothing happened. I bought new items and had them shipped with a different company, and it took 4 (!) days until they delivered at my door.

Now suddenly, two and a half month after the package was supposed to be delivered it showed up today. Two and a half month late! Well, I am happy it showed up in the end, but I am NEVER going to use shipito again. Terrible service, horrible support, awful company. Stay away!

I send them 6 packages with total 60 shoes inside, i tell them to split to the small size boxes to reduce the cost, i tell them take out all the air bag and paper inside the box, and only left 5 pairs of shoes in each box, but what they do is throw away my shoe boxes, only left the shoes and put a lots of air bags and paper inside the box to protect the naked shoes, without the shoe boxes, i can't sell the shoes, so i contact their customer service, they said i have to submit the silly support ticket and wait the claims department to reply me, because the claims department have no phone number no email address, i can only to submit the ticket to contact them and wait them reply me once a day, so finally i received their respond on next day, they said they can only compensate 50 USD for the shoeboxes, which my whole package is worth more then 8000 USD. I do not agree and reply them they should compensate me at least 3500 USD and they just dont respond, after two days past, i contact them again, not they threat me that if i dont accpet the 50 USD, they will just closed the support ticket and would not reply me anymore. Now i just want to find some people who had the similar issue and together we can sue them to the court.

I have been a Shipito customer for almost 4 years now, using their services on and off over this time. But after they mishandled one of my package, whatever 'good' words I had to say about them has gone down the drain. After consolidating one of my packages and depositing money in my account to ship this package, nothing happens. This package had goods worth $400 USD. I logged onto my account only to find a support ticket for a Missing Package (they never bothered to email me to let me know that my package was missing and I was waiting around for it for nothing). TWO MONTHS have passed of back and forth conversations with their 'customer service' team, who keep advising me they will contact such and such person for them to get back to me. THEY NEVER DO. Now they are holding my money that I paid for the deposit on the shipment, despite putting in two requests to have that refunded weeks ago. The package is missing, presumably stolen, and despite them listing photos in my account of the consolidated package, they are requesting that I prove to them what was in fact in that package. No refund on my shipping deposit, and no compensation for a lost package. No communication, going around in circles every time which ends up nowhere. They have scammed me of almost $500 US dollars and refuse to do anything about it. STAY AWAY! Do NOT open an account with these guys they are frauds and would do anything to keep your money or to avoid accountability for their errors! I have contacted my bank and got all my shipito transactions as listed as fraudulent so I can receive at the very least, some compensation for my wasted time, money and effort.

Used this company for a number of years. I understand they were purchased by new owners. Had a package delivered to the Hawthorne site. They took pictures of the two dash cams for our cars that I ordered from the U.S. This model not available in Canada. The have stonewalled me for a month. Keep pretending they are going to mail out the package and then say they cannot locate them. I expect they were stolen by warehouse staff. They DO NOT have any customer service department and their " supervisors" are fictional. FIND ANOTHER SHIPPER.

I would give them 0 stars if I could. I allegedly had a package shipped to Australia from my Shipito account which somehow managed to turn back up in my account which was returned by the carrier. There are no postage stamps on the package and only my name blacked out in black pen. When I tried to get answers they always advise to submit a support ticket which never gets you anywhere. They are now demanding further payment for my goods to be shipped. I have already paid once and won't do it again! The carrier has no record of this shipment. Has anyone thought of all of us taking class action against this company? They continue to steal people's goods and scam people into using them time and time again.

Beware when you use their service. When package lost, they doesn't help you al all. They don't claim for you. They don't give you authorization to claim with courier either. All i ask is a paper of authorization so that i can claim with fedex myself.

Now i suspect they stole package themself. My package value is >6000$

I used shipito service more than 5 years since they start business. They used to by a good company. I don't know why but they turn out to be theif now

I suggest everyone don't ever use their sevice. Who used it now, please change company.

I was trying to find a new freight forwarding company so I decided to give Shipito a go. I used their http://calculator.shipito.com to simulate a package delivery to where I live. It worked perfectly the page gave me a lot of options and prices for delivery. So I went ahead and bought something and had it delivered to shipito. When I tried to forward the package, my country wasn't there. So I tried to forward it to another freight forwarding service, and it turns out they specifically blacklisted their postal code, even though the calculator says they can deliver there.
I used their support chat several times and in every occasion they would disappear for 10 minutes without any reply, and in the end they couldn't help me at all, always "escalating" the issue to someone else. At the end I just gave up and sent it to a friend in the US.
I am not someone who gives free advertising, but in this case I think I'm doing everyone a favor: go with www.myus.com and you'll be better off. Might not be perfect, but for sure way better than shipito.

I wanted to return an item and did a $5 'special request' to get them to put the Ralph Lauren return label on the box and post it via USPS.

The item was never posted. I spent two weeks in chat and every time they would say, "I'm sorry for the delay, I'll message the warehouse right now for you".

Don't be fooled, nothing happens. The Customer Service people in chat act sincere, but nothing ever happens.

After two weeks, I worked out that I was being ignored because they wanted me to use the delivery services Shipito gets a cut from. I could not use the USPS to ship from Oregon to North Carolina. Shipito only offered FedEx at a cost of $18.15. Add in the $5 special request fee and it cost me $23.15 to return something which cost $45.

Plus I wasted two weeks doing live chats every day, being misled into thinking the problem was solved, only to find out that my package was never posted.

I did some research online and found that HopShopGo.com and Shipville.com have cheaper shipping rates. Perhaps their customer service is better too! I have used Shipito.com for years but now I have had enough. Since the private equity company took over, prices have gone up and the service only pretends to be helpful - the customer service agents cannot make anything happen.

Review of mail forwarding company Shipito--------Seriously, the absolute worst customer service of any company I've ever had the displeasure of having to work with. After they destroyed several of my packages last time I used them, I vowed never to use them again. However, a few months later I again wanted something from the US so decided to give them another try. Bought the item and had it shipped to my US address with Shipito. However when I tried to login I was unable to do so. Contacted customer service. Was told someone would look into it and get back to me. Weeks later and still waiting for a reply. I simply cannot for the life of me understand why this company spends time and money trying to attract new customers, whilst at the same time trying so hard to drive their existing customers away. Absolutely Unbelievable. Avoid this company like the plague!

I have been using shipito for a very long time. I'm in Australia so there's a big time difference! Whenever a package use to arrive it would be sent out the same day, once only it was sent next day as i filled out form late. This last time it has been sitting in warehouse for 5 days, they don't respond to messages & on phone calls they just lie. I can tell it's changed owners, i will never use again. Don't use this company, there are plenty others!

I have been happily using Shipito for the last 6 years. However, since the company changed hands, I no longer have confidence in their staff. The people I used to deal with are gone... that should tell you something. Two photos are included for each shipment and I used to rely on these to read the return address, as I had several packages coming in at once. Now, the photos are blurry and the addresses cannot be read, or the photos are of the back of the package that has no info or I receive a photo of the conveyor belt with no package. The photo I received today was aimed down the line at the wall so that I had a view of a very messy warehouse. It's like the staff are all half asleep, hungover, on drugs or just don't give a damn. Their answers to emails are very unsatisfactory and patronizing. Asking for new photos (i. E. Reporting a "mistake") delays the shipment by 1 to 2 days. I have complained about the photos so many times that I have given up. They have also reported weights that were higher that actual so watch them on that. It's happened several times so that I started to suspect that someone was jacking them up to pocket the difference. I would look elsewhere unless something drastic happens to smarten them up.

Working with shipito from 2011 - so today is 2017 year - looks like need to find another forwarder! Clue in relation!
My parcel came to shipito warehouse in Hawthorne, CA, ******* at 21st of december by tracking info 1Z601V*******816, but didnt enter in my acount (a lot of users know that in this case u need to open an issue, not later than 10 days after item came by tracking, in your account and u will get reply in couple of days MAX).
I've written few mails and opened issue at 27 of december and repeated in chat!- so, main complain is! Today is 6th of january and still no answer on my issue - besides i\ve written two more times to chat for push the process and written mails to *******@shipito.com and *******@shipito.com - support agents lied me at 31st of december that item will come in 2 days and that stuff will reply me about my problem - i have still no reply from shipito and a lot of empty promises, and item is not entered account for sure.
For now - the 1st problem is - i don't know what to do next - who to write, who to call - all adresses that in charge don't reply, so looks like company executives have been changed recently and who in charge now - they don't care about processes and just trying to get profit out a name that established for years.
So now it is getting down - and i know that customer complains about shipito in 2016 end increased widely!
Danilov Mihail, Irkutsk, Russia

I'm an old user, I've spent thousand of dollars with shipito and always was a happy client. But from a few months from now, they did EVERYTHING wrong:
-Packages were delivered and took DAYS to appear in my mail box
-Photos took WEEKS to be shot (I even had to CANCEL one of them after 2 weeks so I could move on and consolidate the package)
-The packages WON'T ship out EVER. I'm waiting for more than a month and NOTHING yet. I've missed christmas and the presents are there, in the warehouse. I had to talk in the chat 14 times now, more than 15 emails to the supervisor and NOTHING works.

I won't use shipito ever again. They have to see thye shouldn't TRASH their clients like they are doing to everyone. Such a shame.

I loved this company, they were quick, reliable and trustworthy. I used them for over 6 years but these last couple of months, they have dropped the ball really bad.
No service, lost parcels, parcel damage, out of 23 shipments in the last 4 months, 3 of them didn't have issues, you heard right 3.
They lost a few, damaged a few, few got stuck in the warehouse for more than a month, denied insurance on multiple instances, what can i say - really, really bad. I am still chasing them for items, still waiting on them to contact me about the items they damaged. There is stuff worth over 5000 that is still pending, stuff that was bought in October.
Avoid, avoid, avoid... i know i will take my business somewhere else, they seem like they are on their way towards bankruptcy.