ShipitoReviews 870

Invest your money in a company who will advise you correctly. Not to go into detail. If you must use them, be clear and ask heaps of questions about when will items be delivered to you, the details about insurance. Be sure to keep a record of these conversation and take screen shots. At the end of the day, I didn't get the impression that my interests as a customer was valued. The best they could do was offer me a free month... because dealing with them has been a dream?

Worst experience I ever tried - stay far away from this company.
There are many other companies that offer these services, use them, NOT Shipito. Deceptive practice, non existent customer service, refusal of refund.

(forwarding address in system, they opened my parcels, took photos, confirmed delivery address, provided a charge, I paid them the money, then on dispatch said item couldn't be sent to Australia. Generic response about restricted items that are listed on website, when asked
Where they are displayed as can't find, no response. Item is question has a TINY treated wood frame, wood restricted. Seller sent another exact direct to Australia, arrived within 4 days, through customs with correct declaration form, no issues - still waiting for Shipito to respond and a replacement item has been received where they claim they can't send?).

Now my money is in 'credit' to them, even though I will NEVER use this service again, simply for their business practices and they stopped responding to be services tickets when refund was requested as they had inspected the item with the known delivery address, asked for a specific amount, which was paid, then rejected, but no refund?

Within 7 days do not respond to my questions / inquiries through the support in my account. Consider the confirmation of the created account by the "security department". All necessary confirmations and documents were sent in accordance with the rules of the service. The answer is just silence. At this stage, the review of this company -
Disrespect and lack of professionalism in relation to the client at 5+. Adequacy at zero. Still some time I wait for the answer and reaction.

Terrible company - WILL NOT REPLY to any messages or support tickets.
This is the worst customer service!
Lost my parcel - hasn't even scanned out. ( They either lost or stole it - as its quite valuable)
I get on there live chat an
D they just say 'someone will be in touch' but its been 2 months and many many messages.
If you want to receive your parcel then look elsewhere.

I shipped so many packages from ShipTo, i never had any problem, my packages always arrived with all i asked to send.

Bom dia tiveram um excelente trabalho. Estou sem palavras de momento para o vosso excelente trabalho. Tudo de bom para os funcionários da Fedex e Shipito

First, they lost my package AFTER receiving it. They started to ask me for invoice for the package. It looked like they opened the package to identify it BY CONTENT. Sounds crazy for me. That means, that they have many packages opened and messed up with them. I did NOT give them any invoice. Finally, in a week, they "found" the package and forwarded it to me.

Don't be surprised if they lost your package, or pretend that it lost and do not respond to your requests. I will never use them again.

When they receive a restricted item, they have the right to do not ship it
BUT, when you send them prepaid shipping label and ask them to stick on package in order to pick up to send to another Address in USA (not international), they reject and ask you to re divide the consolidated shipment and pay for each shipment 5$ special request and send them Prepaid AWB for each shipment
Do you imagine that?
I have moved to Ship7.com they are much better and smoother in dealing with Dangerous Items
Though I was platinum member in shipito and use it since 4 years and ship 4 shipments monthly
Avoid those complicated people please to do n't increase your blood pressure
They are legal scammers

I used their service for years.The service works till they decide to arbitrarily to enforce one of their myriad rules and screw you over.

Then they show you their true colors. You item(s) are hostage to their whims thousands of miles from where you live. You have no legal recourse, you can't do anything but write reviews. They have a polite customer service that stops answering your complaints.

You're screwed. Don't use shipito.

This is my worst experience with a forwarding company. Let me share with you my experience with shipito.
1st they charged me with one shipment containing lithium battery. After two weeks it was returned to them they ask me to declare the batteries though I did last time. Them they ask me to pay again for the same shipment. That never arrived for more than a month until now.
2nd they charged me twice for single shipment. Never admit that they did that. When I open a complaint about charging me twice for single shipment they block my account and keep blocking my account preventing me from shipping other items. When you call costumer support they keep saying that we can not help you it is the secuitity department who keep blocking the account.
Untill now dispite all the emails I have already been sending to open my account and release my items they never response like they punish me for why I complain about them charging me twice.
Be aware guys of shipito.