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ShinDigz

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ShinDigz

1.7
shindigz.com

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ShinDigz Reviews Summary

ShinDigz has a rating of 1.7 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShinDigz most frequently mention customer service, live chat and phone number. ShinDigz ranks 156th among Party Supplies sites.

service
84
value
73
shipping
78
returns
53
quality
59

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Dolores M.
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I ordered a 1920's car for an event that I had on May 7. I submitted the order for regular shipping on April 30 (3 to 5 business days) it was supposed to arrive around May 5. They sent me an email telling me the car would be in my house on May 8, one day after my event. Today is May 10 and the car is still missing. The track number says the car is still in the UPS facility some miles away from my house) =\

Date of experience: May 10, 2017
Shindigz C. ShinDigz Rep
over a year old

We’re sorry to hear about your experience in 2017. We'd love for you to give us another try in 2021.

New York
1 review
0 helpful votes
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So I bought a "life size" cutout, the description said 6' tall, then you can chose The material, so I chose the cheapest one. After I hit submit The description of the item I bought pops up and it says 4'. So a second later I tried to cancel or adjust the order and was told it was too late as it is an automatic system so everything has been processed. Waste of money! I don't need it now, so aggravated!

Date of experience: March 2, 2017
Shindigz C. ShinDigz Rep
over a year old

We’re sorry to hear about your experience in 2017. We'd love for you to give us another try in 2021.

South Carolina
1 review
1 helpful vote
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Awesome!
February 18, 2017

I have placed 4 orders and have not been disappointed. Their customized banners are the best and shipping is very fast. I recommend then to everyone.
~ S Weaver

Date of experience: February 17, 2017
Shindigz C. ShinDigz Rep
over a year old

Shindigz has the best customers! Thank you so much for your support.

Washington
1 review
0 helpful votes
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Terrible Product
August 23, 2016

After paying for what turned out to be a terrible product, it seems like it's impossible to get them to stop emailing me a constant barrage of sales emails. Do yourself a favor, go ANYWHERE else. Goes for Stumps.com and whatever other company names they dream up to wash away the bad reviews.

Date of experience: August 23, 2016
Shindigz C. ShinDigz Rep
over a year old

We’re sorry to hear about your experience in 2016. We'd love for you to give us another try in 2021.
If you are still experiencing sales emails and would like to be removed, please give us a call at 1-800-314-8736 or email us at [email protected]. We can personally remove you from the distribution list.

Missouri
2 reviews
1 helpful vote
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I have ordered from this website numerous times for different types of parties and always gotten good prices and my orders have been shipped very quickly. Two times I have ordered custom printed napkins and they have been shipped quickly and they are just beautiful. I will continue to shop at Shindigz for great values.

Date of experience: May 2, 2016
Shindigz C. ShinDigz Rep
over a year old

Thank you for your review. It is our pleasure to work with you. We’re excited to serve you in the future!

Louisiana
1 review
0 helpful votes
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Damaged and defect in balloons. My first encounter, first impression, last transaction.

Date of experience: March 26, 2016
Shindigz C. ShinDigz Rep
over a year old

We’re sorry to hear about your experience back in 2016. We'd love for you to give us another try to make this right in 2021.

Louisiana
2 reviews
0 helpful votes
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AWESOME!
March 25, 2016

Fastest delivery, best quality, great prices! Items were true to detail on website.

Date of experience: March 24, 2016
Shindigz C. ShinDigz Rep
over a year old

Thank you for the feedback. We appreciate hearing from our valued customers.

New York
14 reviews
50 helpful votes
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I AM SHOCKED!
December 4, 2015

I haven't yet written a review for these guys even though they were one of my first companys I ordered from. Since February I have ordered 4 times from Shindigz and each time MORE than satisfied! I like to order their wine labels for all my events and personalized ANYTHING always makes a great gift or adds that personal touch to your party! I was so shocked to see these reviews. Ordering was a breeze and shipping was a delight as well. Within 5 days. Right now were planning my brother-in-laws Mason Ball for March and I fully plan on going to Shindigz for all my personalized party needs!

Date of experience: December 4, 2015
Shindigz C. ShinDigz Rep
over a year old

Shindigz has the best customers! Thank you so much for your continued support.

New Jersey
1 review
0 helpful votes
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Terrible
November 29, 2015

I ordered a personalized coffee travel mug for my uncle. And yes, I knew it wouldn't super great quality, but we loved the personalization part. Well, we asked for blue (color looked blue on the computer), and received purple! Then I was told I chose a bue/purple color. First of all, WTH?! Second, then why is it just straight purple! They only offered to refund the cup even though shipping was literally twice as much. I really just want a new insert in an appropriate color. Never again...

Date of experience: November 29, 2015
Shindigz C. ShinDigz Rep
over a year old

We’re sorry to hear about your experience back in 2015. Our operations team has implemented several process improvements since then. We know you'll be pleasantly surprised on the quality of our products now.
We'd love for you to give us another try in 2021!

Texas
1 review
0 helpful votes
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Great Disappointment
October 22, 2015

This was my first experience with ShinDigz. I ordered two big heads for an upcoming concert that I was very excited about. On the day they were to arrive, I ended up receiving someone else's big head. I was very confused opening up a strangers head when I was expecting someone completely different. When I called and told them what happened they merely said "oh no that sucks" and gave me a refund. The whole purchase was pointless and I have wasted my time and anticipation. Never buying from ShinDigz again.

Date of experience: October 22, 2015
Shindigz C. ShinDigz Rep
over a year old

We’re sorry to hear about your experience back in 2015. We'd love for you to give us another try in 2021!

Canada
1 review
3 helpful votes
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Apart from the high shipping cost, I got my products (all the to ON Canada) within 1 week of ordering. The cinderella carriage candle holder, magic lamp candle holder and bird cage centerpieces for my wedding were bigger than I expected (which is good, works to my advantage) & ABSOLUTELY GORGEOUS! Amazing quite and the shipping cost was totally worth it! I wouldn't have had such beautiful fairytale wedding centerpieces without Shindigz, especially the magic lamp (aladdin tables) which I couldn't find anywhere else.
Also, my questions were answered right away. Amazing and friendly customer service!

Date of experience: October 3, 2015
Shindigz C. ShinDigz Rep
over a year old

Thank you for your review. It is our pleasure to work with you.

California
1 review
0 helpful votes
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I ordered personalized Key Tags from this company. In the proof/preview the print was gorgeous. Bright and beautiful. What I received was a hot piece of horrid trash! How could they even approve this? Like what company confidently pushes out orders of this quality. You couldn't even read the tags the print was so light and the print quality made them look as though they had been printed 30 years ago! Super pixalated and unprofessional. Just embarrassing! I seriously can't believe they sent the key chains in this condition. Do yourself a favor and go with a company that doesnt print your order from basic 30 year old printers. Bootleg $#*! company.

Date of experience: July 30, 2015
Shindigz C. ShinDigz Rep
over a year old

We’re sorry to hear about your experience back in 2015. Our operations team has implemented several process improvements since then. We know you'll be pleasantly surprised on the quality of our products now.
We'd love for you to give us another try now in 2021!

California
1 review
0 helpful votes
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Good service
July 17, 2015

I ordered 3 bubble guppy cardboard cutouts for my sons 1st birthday. I Love them! Great quality, perfect size & they arrived a week after I ordered them! I'm giving shindigz a 4 out of 5 just because they are a little flimsy but other than that there perfect... I will definitely be purchasing again from this site! :)

Date of experience: July 17, 2015
Shindigz C. ShinDigz Rep
over a year old

Thank you for your review. It is our pleasure to work with you.

Texas
1 review
0 helpful votes
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I dont get it?
June 26, 2015

I don't get all these bad reviews. I placed an order for a giant personalized birthday card may 15th and received it on the 20th. I was unsure if i wanted to get it because of the bad reviews but i got it on time and everything was how i asked for it.

Date of experience: June 26, 2015
Shindigz C. ShinDigz Rep
over a year old

We appreciate the response and look forward to assisting in your future celebration needs.

Montana
1 review
8 helpful votes
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Don't do it
May 11, 2015

This company keeps billing me for the product over and over again.

Date of experience: May 10, 2015
Shindigz C. ShinDigz Rep
over a year old

We’re sorry to hear about your experience in 2015. We’d greatly appreciate the opportunity to make things right and work toward earning back your business. Give us a call to discuss further@ 1-800-314-8736.

North Carolina
1 review
3 helpful votes
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The worse quality crap I have ever seen! Not anything like on their website at all! I wish to God I would have looked at other reviews first before I ordered this crap! Not helpful at all could care less they sell crap! Buyer Beware! Go somewhere else!

Date of experience: October 20, 2014
Shindigz C. ShinDigz Rep
over a year old

We’re sorry to hear about your experience back in 2014. Our operations team has implemented several process improvements since then. We know you'll be pleasantly surprised on the quality of our products now.
We'd love for you to give us another try in 2021!

GB
1 review
1 helpful vote
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Placed an order but notice the shipping address was incorrect with minutes of clicking send. Contacted shindigz and they would not change the shipping address for an order that wasn't going to be delivered 14 days.

Worst online experience ever!

Date of experience: June 27, 2014
Shindigz C. ShinDigz Rep
over a year old

We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations in 2014. We'd love to get the chance to earn your business back. Give us a call@ 1-800-314-8736.

California
1 review
1 helpful vote
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I had a great experience with this company. Everything arrived promptly and was of good quality (personalized lip balms and various fabric leis). When we had to change the date of the bridal shower to another date because of a death in the family, I contacted customer service to see if I could buy new wraps for the lip balms. When I told them why, they offered to send out a duplicate order with the new date at no charge. Great customer service!

Date of experience: June 2, 2014
Shindigz C. ShinDigz Rep
over a year old

Thank you for your review. It is our pleasure to work with you.

Maryland
1 review
1 helpful vote
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Great site!
March 25, 2014

Great site! After reading all the negative comments about this site i was very hesitant. My event isnt until June 2014, but i figured id get a head and order now in case i ran into any problems. NOT THE CASE! I ordered a lot of the safari themed products and even personalized banners. The jungle tree was a little bent due to packaging but not to fuss about. I placed my order on 3-15-14 and received it 3-25-14. I oped to receive it all at once so the personalized banners and the animal standees was made to order so that to a few extra days. Customer service was Great, products are great, and ill definitely be using this website again.

Date of experience: March 25, 2014
Shindigz C. ShinDigz Rep
over a year old

Thanks for shopping at Shindigz’s. We’re excited to serve you in the future!

Kansas
2 reviews
3 helpful votes
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Hey I would think twice before ordering from this company. They have terrible customer service. I ordered some labels for my husband's 40th birthday party and paid $22 extra for 2 day shipping and they arrived 2 days late after the party. I contacted the company and they told me my items could not be returned even though I could not use them and it was my fault for not allowing production time. It did not say anywhere when I placed the order to allot for extra time. I have received the same CSR and she is very rude and has no concern whether the company loses a customer or not. I have product which can't be used and can not return and I am out money. WHAT a RIP! I'm telling you be careful... if your product comes out wrong or late you are out and they are not willing to make it right... what a shame! With the economy the way it is, this business will be out of business if they keep this up! I will continue to complain and make sure anyone I know does not get ripped.

Date of experience: December 2, 2013
Shindigz C. ShinDigz Rep
over a year old

We’re sorry to hear about your experience back in 2013. Our Customer Care team has implemented several process improvements since then. We know you'll be pleasantly surprised with the level of service you'll receive.
We'd love for you to give us another try in 2021. Give us a call@ 1-800-314-8736. If you need to escalate a call, please ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor. We'd be happy to help!

From the business

Shindigz makes it simple to throw unique and special celebrations with a personal touch.


shindigz.com
Founded in 1999
South Whitley, IN, United States
+37
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