ShinDigz
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ShinDigz Reviews Summary
ShinDigz has a rating of 1.7 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShinDigz most frequently mention customer service, live chat and phone number. ShinDigz ranks 156th among Party Supplies sites.
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I have tried calling. No one answers and they don't return emails. My product is supposed to arrive Thursday. If it doesn't ship out on Monday, its not going to be here on time. Do not trust this company unless you order at least 6 months to a year in advance. I will let you know when, if my product arrives. I will also report if they will refund my money due to it not arriving on time. And I paid $44 for shipping! Im so upset with this company.
I ordered 3 graduation yard signs and some other personalized item for my 3 girls. They didn't mail the items when they said they would. When they finally shipped the items, the yard signs were not in the shipment. They didn't contact me to tell me that there was a problem with the signs. I waited almost month before I contacted them. Enlough time to get their act together. Yoou can't call them, so I email and ask what the problem was. They tell me they don't know when the items will be shipped. I don't know why they didn't contact me and give me the option to cancel my order. My girls were the only ones without a graduation sign in our neighborhood. Never again.
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
Never write reviews but I am so disappointed with this vendor I felt compelled to send this email.
On May 12th I ordered several items for our daughters Sweet 16. Two of the key customized items were a large photo letter K (included ~ 15 custom pictures of family/friends on the letter) as well as a large Sweet 16 stand for photo opportunities. I paid expedited shipping to have the items here no later than the 27th.
As we sit here on the 28th, no only have the items not arrived, they show "unshipped" on my account. Their customer service number is not accepting messages. I've email 3 times thru the site over the past several days and emailed twice on their separate email with NO RESPONSE.
Clearly it does not appear that the items will arrive but the complete lack of communication is unacceptable.
I thought I had a couple of special things for our daughters big day and now I have nothingvery disappointing.
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
You pay for shipping and list the date the product is expected by. However the customer SERVICE representative told me they do not make any promises. I thought this was a company that delivers products for events? So if you cannot deliver the product why are you in that line of business? They do not answer email nor telephone calls. My order was placed on May 12th and has not shipped out yet but they don't care as the rep I spoke to explained to me once by chat only. Now you can't reach anyone by chat either. Do yourself a favor and stay for away.
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
I placed an order on May 7th for both of my daughters graduation. It showed I should of received them by May 27th which is today. I've tried calling several times with no response I have less then two weeks now to find another company to make the signs I wanted. Very disappointed in this company.
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
THE WORST CUSTOMER SERVICE, THEY DO NOT RESPOND. I have contacted them 4 times about my order that was placed on 5/4. Still has not shipped or have they responded to any online inquires. DO NOT use this company. I have used Oriental Trading and they shipped within 4 days and excellent customer service. BUYER BEWARE this company!
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
Placed my order early to ensure I would have on time. Week and a half before it still didn't ship. I tried calling. Emailing multiple times a day. Tried to find their "chat" online feature they say they have on the phone message that says they aren't answering any calls. Email and chat only. Needless to say NO RESPONSE. So disappointed. I had to scramble last minute to find something else so as not to disappoint my son. They clearly don't care. Ruining a number of people's lives. Virus is impacting all of us but don't promise something and not deliver and worse yet ignore your customers. If the company is struggling post something so we know or cut off ordering. Don't leave people hanging and disappointing those that are trying to hard to plan and order something to add some brightness to someone's day while we are all impacted by this virus.
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
Ordered some photo numbers for my husbands 31st birthday on May 7th. Paid $15.99 for the expedited shipping just to make sure they came in time. Estimated arrival date was 5/20... It is now 5/22 and my order HAS STILL NOT SHIPPED! Can NOT get a hold of a single person. Wrote cant even tell you how many emails, tried the online chat (like requested by the automatic voicemail) and have called countless times with absolutely NO RESPONSE... Calling my credit card company! Tired of dealing with this.!
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
Customer service is nonexistent, they will take your order and not ship your item. I paid for a item on the 8th of may and it was supposed to be shipped to my house by the 22. But it never shipped. I was able to reach someone on there Facebook page but they gave me the option to cancel but once I said I want to cancel they told me the item already shipped.
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
I ordered a custom graduation banner on May 6, paid $27 to have it arrive by May 13 and it's now May 21st and nothing. After 5 emails to "customer service" (I put in quotes because it's nothing near service) has yet to respond. Their phone line has a recording that says it's not taking calls, yet it claims to be a family-owned business which would lead one to believe that they would provide customer service. They sent some balloons and trim. Stuff you can get at Target. I paid $47 for a dozen balloons. My friend placed the same order and got one of 2 banners. Then a week later, she received the rest of her order. It's been a disaster. Now we're upon my daughter's actual graduation date, even though there is no ceremony, and I put all my faith in this "family-owned business" only to be majorly let down. I will now have to fight PayPal for my money back. Good times. TERRIBLE company. For those of you who did get your order on time, congratulations.
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
Placed an order 5/1/20. As of 5/20/20 order has not shipped. Attempt to call multiple times- good luck talking to someone. Emailed 6 times and counting- no response. Of course they charged my account right away. They won't even cancel the order. Credit card company is now handling it.
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
My customer paid the premium shipping, which was outrageous and only received half the order on time! Now you cannot get them to answer the phone or answer an email! May need to contact Better Business next.
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
I have ordered graduation signs for my daughter twice now. They tell me a date that they are supposed to be here. When it's time they give me my money back and no signs. This is just sad because no graduation and now no signs. It's like she has been forgotten all the way around. I'm so sick of trying to deal with this company.
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
I had paid for express delivery, order the product 9 days prior and on the delivery date my status, not yet shipped. Will not be using this company again.
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
They don't answer phones
They don't communicate
You can pay for expedited shipping but no point as items will not arrive in time for your event.
They make promises and don't keep them.
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
Did not receive my order on time as it was never sent. I had to cancel the order the day I should have received it. I tried to contact them by phone, email and through their website. Was finally able to reach someone by Facebook, only to be put off for 2 hours on chat. Will not order from them again.
Guess I should have checked the reviews. They charge for shipping and then ship at the lowest possible rate in order to run a profit on it... be advised they ship parcel which means ZERO priority. My package was misdelivered to 5 postal offices after UPS had it first and its still not here. Contacted customer service and they said "I don't know what to tell you" and thats it ZERO owner ship. DONT SHOP HERE
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
Please! Switch it back to the way it was. It's so confusing and complicated. It's hard to upload pictures on top of pictures. Why did y'all change it.
Good News! We switched back to DND. I think you'll find it easier now. Give it a shot again. We'd love to hear your feedback!
I tried to get a cardboard cutout of my dad for his bday party. He is 6 foot 2 inches. The cutout is not even 5 ft tall! When I called, they said my picture had space above his head, even though I paid for image cut-out service. They would not refund or reprint- just offered me a coupon! Do not trust this scam
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.
Ordered a Full Size Cutout of my parents for their Anniversary. My picture looked fine when order was placed, with no issues.
My order came in quick, but the picture is extremely blurry! You can't even read what is printed on my Dads T-shirt!
Since it's a Customized Product, they claim they cant refund or reprint it to solve the situation.
Instead, they offer me 15% off my next order... what a joke! We just wasted $150 on a blurry Cutout that would be embarrassing to use!
We’re sorry to hear about your experience. I really hope you give us another try.
From the business
Shindigz makes it simple to throw unique and special celebrations with a personal touch.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.