ShinDigzReviews 205

Worst company ever. Only sent part of my order. Ordered the Nerf gun personalized banner, personalized favor bags, and center pieces. Only received the center pieces. My son's birthday party is tomorrow no banner or favor bags. Customer service never answers or responds.

I ordered a big head with my son's face for his graduation along with another item. The other item arrived on time for the event but the big head never came. A full month after the order. Customer service is virtually non existent. I received no communication back when emailed previously inquiring about when it would ship. They did refund that portion of the order after sitting on live chat for over an hour but we never receive the item and were robbed of the opportunity to rectify the situation in time for the event. Will never use this company again.

I don't even give this one star but I had to click it to submit. I ordered from Shindigz, I didn't receive part of my order which in turn created a scramble to find something comparable in the11th hour. The product I did receive didn't even stand on its own-it was so bad. Do not bother w this company!

After one order went unfulfilled, missing an event date, I requested a second order be cancelled, on June 6, as I had secured alternate items from another company. Today, June 9, they email me to tell me the order has shipped (3 days after my cancelation request). If this is the way they now do business, I'll definitely take mine elsewhere.

I ordered my order before a supposed announcement of a delayed timeframe on their website. I actually a whole month in advance. I got word from a customer service rep who gave me no timeframe. When I told him it made no sense, he went to "check my order again", and gave me a date. That date passed. And now there are over 3 hour wait times on a chat via the internet to where I'd you allow your phone Or computer to sleep That page refreshes and you're waiting on hold all over again. I got no response back from any emails. I even asked questions under products and I don't see them answered nor posted. Total rip off. I didn't receive any items. Instead got my money taken away from me. They don't have a refund option. And their telephone number redirects you to their 3 hold chat feature to get connected to a live person only to be told after 3 hours by an automated response that no one can help you.

I made an order earlier in May 2021 for my kids' birthday in Shindigz.com. I paid $35 to expediate the order and ensure that it reaches us on time. I received 2 balloons total of $7 out of a $126 order. Well, we are now a week into June, the birthday was long celebrated and I am still yet to receive the buck of my order. I reached out to them via email few times and online chat, yet never received any feedback. I thought I should warn wise shoppers to stay away from this merchant, so to avoid disappointment and extortion of your money. Thank you!

I order a personalize banner on May 10th for a event that was on May 30th. I was charge for the banner and never received it. I have been writing e-mails to the company and have not received any response. The customer will not pay me for the item because she didn't get what she ask for. In future put option box urgent beside the items that customer would like sent first. Especially if your company is going to continue sending partial orders. I am looking forward to my merchandise or my money back.

Indoor/Outdoor Banner / 54" x 18"
Handle: rainbow-unicorn-personalized-vertical-banner
Product_title: Rainbow Unicorn Personalized Vertical Banner
MinimumQuantity: 1
1 $15.99 Cost summary
Description Price
Subtotal $24.18
Shipping $9.99
Taxes $2.73
Total USD $36.90

I placed an order 05/04/2021. I paid $30.00 for expediting shipping. I received 2/5 items. I have emailed this company numerous times and no response. I have completed the "Contact Us" sheet numerous times and no response.

This is absolutely HORRIBLE. You do not have a phone number for customer service. Yet you have $274.00 of my money and I #1 was supposed to receive my FULL ORDER by 05/23/2021. I received 2/5 items on 05/25/2021. I still have not received a response. Refund. Or my items

I placed an order for gradution on May 18 with a 10 day arrival - paid $22 extra for shipping. Now, June 4 and graduation tomorrow, NO ORDER. NO RESPONSE TO EMAIL OR CHAT. I see TABITHA and TEQUILA posting to call them at *******736 but that is a recording that hangs up on you. THIS COMPANY IS A FRAUD AND STEALS YOUR MONEY. Cut out decorations from dollar store wrapping paper before you give them a nickel of your hard earned money. HORRIBLE.

I placed an order over 2 weeks ago and I only received partial order. I have sent this company many emails and they won't answer their phone. I tried to chat with someone on the chat message but it was over 180 minutes of wait time, so ridiculous. The tracking says they delivered everything which is not true. My Daughters graduation is this weekend and I was counting on the last part of my order to arrive! No one from this company has emailed me back! I am so unhappy and will not shop at this place again. Just give me a refund!

If I could give no stars I would. Go get your banner at Office Max! Same day great job
Do NOT order from this company unless you are ordering something from them way in advance. I ordered a banner for my Mother's 75th Birthday party which should have arrived regular shipping. I have used this company in past and received my products ahead of the anticipated delivery date. This time was not the case. The party date was coming up and I noticed it hadn't shipped yet. I contacted the company three times to ask them to expidite my order for me. I did not receive a response other than we got your message we'll be in touch. No response from them yet. After the party I wrote them twice and asked them to cancel my order and guess what? They didn't respond but sent me a message today 17 days past my event that my order was delivered. Wow! Isn't that great! Never again.

Placed customized thank you graduation cards for my duaghters party. Placed them on May 10th (12 only) and needed them by June 4th. According to their website this was not an issue. No cards, reach out to them, do not take calls, did not reply to emails. On line Chatted with someone on May 24th, who assured me I would receive them by the 4th. Told her I need to know for sure because if not, I have to order somewhere else. Her name was Lauren. Yes, Yes, you'll be fine. Still no delivery or any status of anything being done. Online chatted again on June 1st. Was told that I never gave a "need by" date and therefore, nothing was done and Lauren did nothing either. I explained that I took a picture of the chat, so I see I gave her a date. They didnt care, nor did it make any sense. I WILL SHOUT IT FROM THE ROOF TOP OF EVERY ORGANIZATION I BELONG TO AND ORDER FROM THEM. NO MORE! WE WILL NEVER PURCHASE A THING AGAIN, PLENTY OF COMPETITION! BYE BYE, $#*! DIGZ

Although Shindigz promotes great products and discounts, please do not waste your time. Their customer service is TERRIBLE! I ordered products on 4/30 and waited 2 weeks to begin reaching out when my products were never delivered to my home. It took me a WEEK to get someone via chat (don't bother to call them via phone because they never answer and the automated person would just hang up the phone) in which SOME of my products were delivered on 5/28 (over a month after placing my order) I immediately opened my delivery and mistake 1- Ticket booth prop is damaged (cardboard dented and torn) mistake 2- customized banner is missing. Now I'm livid because I have an event to do 6/5 (placed this order in well enough time) and I have a damaged item AND a missing item. Tried reaching back out to customer service and this picture will give you great clarity on how talking to someone goes (this picture was taken after getting disconnected 3 times because LAUREN didn't have the answer for me)

So again... if you don't want to waste your time, don't order from here. You get what you pay for!

Ps: I NEVER leave reviews because I just don't have the time but for this one... I HAD TO!

I ordered the Vintage Luau theme kits and other small misc items! I received the small item but, I have been waiting and waiting and waiting for an update for the rest of my order. I called and no answer, the day go on website and they don't respond to emails and the "Live chat" is BS and a joke! It's supposedly always busy no matter the time or day...
SHINDIGZ IS A FRAUD!

UPDATE 5/31/2021
After this review and a report to the BBB I immediately received a refund from Shidigz. I have no idea if the bad reviews caused them to refund my money. But just wanted to update that they did something finally about it

Complaint:
I received half my order late after my venue date passed. I ordered them April 15th received May 17th. I kept them as I will use later. However the other half of my order never arrived. You can't speak to a person all you can do is use the chat online or email. The chat usually says there are no representatives available. I emailed them 8 days ago and get a canned response:

"Thank you for emailing Shindigz. Our Customer Care Team will respond to your email as soon as possible.

This past year has been challenging for everyone, but it's exciting to see the world opening up again and people beginning to celebrate with friends and family. Like many companies, we are eager to serve you and are ramping up after a yearlong COVID impact. We are adjusting and improving each day and our goal to serve you as quickly as possible."

Haven't heard a thing after 3 emails. Theft by no product received. Never will order from them again!

I ordered some candy land signs the quality was what I expected, which was good. There was one downfall it did take about 2 1/2 weeks to get my order but everything arrived that I ordered. So if you were going to place an order with this company I would place it way ahead of time. Overall I was happy with my order.

They don't respond to emails. I'm waiting on a yard sign for Saturday and was guaranteed it would arrive by The 23rd and today is the 27th. They lie avoid I think they just keeping money before the go bankrupt

I ordered graduation fan faces for my sons graduation. I never received them and they do not answer emails or customer service number. I sent 5 emails. They are disgusting!