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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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I love that they have a store here when I can shop and look good, super excited to be here, I'm happy to be here and enjoy these clothes and keep them forever
I think SHEIN is a great site to order from. I'm never disappointed. The prices are great and the quality is fabulous!
Hopefully Shein opens a physical store in miami soon. Pricing is great and clothing is very fab. The pop up idea is great but a bigger space is needed
I love shein I buy here all the time! They have good quality clothing and good prices! I would definitely recommend this place to all my friends
Great affordable clothing, lovely and trendy. Definitely love shopping here. I would recommend to anyone who wants to shop affordable
I placed my order with shein but I made a mistake with the delivery address. It's delivering to Tennessee and I am in Colorado. How can I change this and have delivery here instead
How come name was changed from shine fancy to she in fancy or are you just dyslesic? I am quite sure the same crummy factory because they have the same clothes although the 2 blouses I ordered seem to be missing from the blouse department. I just went through and looked at the blouses and a lot of them are the same that are in shine factory. What a joke.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
It's my first order (4 items) and it was split into two package. The first package I received (1 item) and the second package I didn't receive because of unknown address! How is that $#*!ing possible! I received the 1st package you d#¥ f$@#! Until now didn't receive the 3 items I ordered! Refund my money back if you'll not deliver the items I ordered you Scam!
The customer was contact and the issue was fully resolved to the customers satisfaction.
I haven't got my order. I waited for more than 20 days. Now, these guys are not giving my refund saying that they will give only after the order reaches there warehouse. I don't know how long they will take. As the order status isn't updated by their courier partner since 15th June. Still, they are not giving me my money and asking me to wait.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I purchased more than $100 in merchandise, I trust the pics, clothing looks nice and colorful, what I received was a bunch of cheap items made of crappy fabrics, Jewelry is CHEAP CHEAP the metal is soo thin, with no consistency the metal wire can be bent with your fingers. Sizes are not accurate. Again CHEAP CLOTHING ROM CHINA NO WORTHY. SAVE YOUR MONEY! I AM PROCEEDING WITH RETURNS I WILL UPDATE MY REVIEW.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I've ordered from Shein once about a year ago, and my package actually arrived. The material for a dress and top/short combo were so thin and felt so cheap that I've never worn either, but it's not worth sending back. I tried to order some clothes in the beginning of June, but somehow they sent my package to the wrong state. I got ahold of them, after the package was already on it's way back to China, and told them TWO SEPARATE TIMES my correct address. At the end of June, I checked the shipping status and what do you know. They sent it TO THE WRONG ADDRESS AGAIN. I gave up, and asked for a refund. They say it takes 10-30 days to refund to your original payment, which is insanely long, or they'll put the money in your wallet on their website, in case you want to order more cheap clothes that may or may not ever arrive to you. Honestly I've never reviewed a clothing website, but go elsewhere. Literally, anywhere else.
Dear Hannah,
A member of Shein's US Customer Support Team has sent you an email from [email protected].
I ran into a problem with printing a return label and can't seem to find any help or good customer service from Shein. Will soon be forced to leave a worse review.
The customer was contact and the issue was fully resolved to the customers satisfaction.
I have tried and tried contacting this company because my package was delivered to the wrong address and there's no way to reach customer service. What kind of company is this? I'm not gonna stop until I either get my order or my money back!
The customer was contact and the issue was fully resolved to the customers satisfaction.
I bought two dresses from this company. They did not fit right so I sent both back. I got an email stating they received my return and gave me a store credit. I called customer service and they refused to give me my money back instead of a credit. I got told "$#*! you" then when I asked to speak to a manger he told me "our manager is dead" I could hear all of them laughing in the background. I made five attempts to call them to get my money back. This company is full
Of $#*!.
The customer was contacted and the issue was fully resolved to the customers satisfaction. We have determined the phone number that was dialed was not associated with Shein as we do not have an inbound call service in the United States.
One day before i got call for my order confirmation and i confirmed and i got message too that your order is shipped sucessfully and nxt day in the evening i got message that my order is cancelled without doing any cancellation. So not fare. I am not happy with this behaviour.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered from SHEIN, ran into a bit of a problem to create label, but after sending an email, someone contacted me and the problem was solved, thanks!
On my Shein account I was able to track my package. Now when I go on it, it says I do not have an order. I tried emails and messaged them through messenger and got nothing back to help me with this situation. They already took the money out of my account. Very poor customer service. I really hope I get my package soon.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The customer was contacted and the issue was fully resolved to the customers satisfaction.