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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Wisconsin
1 review
2 helpful votes
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Amazing!
December 1, 2019

I absolutely love shein. Hands down the best shopping app I've had so far and most of the items are super nice for the low prices. Highly recommend if your looking for something hot and affordable.

Date of experience: November 28, 2019
New Hampshire
1 review
1 helpful vote
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Very good for the money
December 1, 2019

SHEIN has a lot of great quality clothes for a very reasonable price. I have friends and family who order from shein and have had a good experience so far! Definitely love it. I even have the app.

Date of experience: November 28, 2019
California
1 review
0 helpful votes
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Affordable good quality clothes
December 1, 2019

I've ordered many things from SHEIN and so far everything has been true to size, comfortable and affordable! The shipping has typically taken around 1-2 weeks. They're the new Forever 21 but better quality.

Date of experience: November 28, 2019
Arizona
1 review
0 helpful votes
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Love SHEIN
December 1, 2019

Love their kindness, clothes and app! Anytime I watch a live I'm so intrigued by the fashion and attitudes of the models everyone just has wonderful energy clothes are awesome and I just love shein

Date of experience: November 28, 2019
Mexico
1 review
0 helpful votes
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Shein changed my life
December 1, 2019

With the clothes I changed the way I see my body, I am a curvy girl and in my country there are very few clothes for people like me. And I am really grateful that Shein takes us into account in that regard, that helps in our self-esteem and I feel fabulous. Sincerely thank you very much.

Date of experience: November 28, 2019
New York
1 review
0 helpful votes
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Amazing
December 1, 2019

Love this website! So many cute affordable things, I am so happy they are so good to their customers and do give aways on Instagram, so nice of them and great company over all

Date of experience: November 28, 2019
Maryland
1 review
0 helpful votes
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Love Shein
December 1, 2019

I love the site it has so many styles I can digg! I shop for myself and my bf and we both like the clothing on Shein.

Date of experience: November 28, 2019
Italy
1 review
0 helpful votes
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Il costo è basso, la qualità è ottima i tempi di spedizione relativamente brevi.
Quando l'ho scoperto ne sono rimasta sorpresa dall'inseme. Elemento in più c'è ne é per tutte le misure e tutti gli stili. LO AMOOO!

Date of experience: November 28, 2019
Kentucky
1 review
0 helpful votes
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Great Quality, Greater Prices!
December 1, 2019

I get incredible compliments on everything I've ordered from SHEIN. Easy to use website and hundreds of clothing options!

Date of experience: November 28, 2019
California
1 review
0 helpful votes
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Love
December 1, 2019

I love SHEIN clothes they are always true to size and are so pretty and flattering! I can't wait to get so many more clothes for this amazing shop! Perfect gift for my sister and best friends as well!

Date of experience: November 28, 2019
Austria
1 review
0 helpful votes
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Amazing
December 1, 2019

I ordered once. Amazing dresses and so beautiful clothes. The quality ia very very good and came on time. Thank you! :)

Date of experience: November 27, 2019
Texas
1 review
0 helpful votes
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Their merchandise is amazing, I love how there is so much variety between the different styles. Especially I love buying their coats and jackets.

Date of experience: November 27, 2019
Illinois
1 review
0 helpful votes
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Amazing
December 1, 2019

I love bought in shein, I have several clothes of this store and incredible gift, the size is exact and the price is very accessible and reasonable

Date of experience: November 27, 2019
Puerto Rico
1 review
0 helpful votes
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It is the best clothing store that can exist since it is economical and, in addition, includes plus clothing

Date of experience: November 27, 2019
California
1 review
1 helpful vote
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Excellent
December 1, 2019

All clothes and jewelry are beautiful
And great quality love every thing they sell, will keep buying here

Date of experience: November 27, 2019
California
1 review
0 helpful votes
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I love SHEIN! The clothes are great quality and the shipping is efficient and fast! I talked to a representative and they were sweet and kind! Love the staff and the store

Date of experience: November 27, 2019
Ecuador
1 review
0 helpful votes
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More fashion for less
December 1, 2019

I definitely love Shein because offers me fashionable clothes with reasonable costs that in no store in my country I could find. Im from Ecuador

Date of experience: November 27, 2019
GB
1 review
3 helpful votes
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Most of my closet is from Shein
November 30, 2019

My favourite clothing shop is Shein, it's a place where i can get all types of clothes and styles for good price with good quality. I had always good experience with them even with returning items. Delivery is very quick. I highly recommend SHEIN.

Date of experience: November 27, 2019
Ohio
1 review
0 helpful votes
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I ordered a sweater that I have been looking for for quite some time and I loved it. I had no problem ordering it, because I haven't had problems with them before. My package had issues which wasn't totally in their control but when I contacted them, they didn't fix the problem. They didn't seem to want to help me. This was a VERY unpleasant experience on both the shipping company and Shein's end.

Date of experience: November 25, 2019
Viviana F. Shein Rep
over a year old

Dear Lauren,

A member of Shein's US Team has sent you an email from [email protected].

California
1 review
3 helpful votes
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While tracking my order I noticed that it was going to be sent back to SHEIN due to wrong address. So I double checked on their site what address I entered and it was correct. Come to find out they entered wrong city and zip. After trying to call them which I had to Google their number it's not on their site it still wasn't their number. I tried IM them on Instagram and the responses I kept getting seemed automated. No apologies and tried to blame me saying I must've entered my own address wrong. They would've only changed it if I insisted. It was frustrating. I contacted USPS got the address where my items were and drove 46 miles round trip on the 405 freeway in California on a Saturday it was a 2 1/2 hour drive I'm NEVER ordering from them again.

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 25, 2019
Viviana F. Shein Rep
over a year old

Dear Nemi,

A member of Shein's US Team has sent you an email from [email protected].