SheetMusicPlusReviews 33

I have dealt with this company for more than 10 years and never had a problem. I can't say that now! On September 4,2025, I ordered several items from them including one digital download. I was able to download the music right away with no problems. My order verification indicated that the other items should all arrive within 2 weeks, which would be around September 18,2025. I patiently waited for the other items, and just recently tried to contact Sheet Music Plus after more than 2 weeks have passed. To date, I have not received anything. Trying to contact them by phone is fruitless. All they do is request that you send them an e-mail with your concerns. I did that, and the response disputed the 2 week delivery and gave me a date that was more than a whole week later than the previously expected date. Finally, yesterday I received an e-mail with a tracking number that does not work. I'm beginning to wonder if this company is even legate any longer. Some things just don't add up. I do hope I will receive my order but this experience has left a bad taste in my mouth. I would never recommend this company to any of my musician friends, and I definitely will not ever order from them again!

Unfortunately, due to health reasons and a sudden death, 2 books that were purchased in December, as gifts, were no longer needed. I requested a return in February, got no reply, initiated another in the beginning of March, with a response stating beyond the 30 day return policy. SheetMusic demonstrated their lack of empathy & sorrow. SheetMusic is all about the sale.

It is said that if, on a set of company accounts, you see a mistake on page one don't bother looking at the last page - the mistake will have grown.
And so it is with the download of Rachmaninoff op. 21 no. 6 [Otryvok in C sharp minor], the second beat of the third bar, left hand, is the dominant chord and shows B natural not sharp [!]. Bar 6, third beat, an unnecessary # against the F [it's in the key signature]. Bar 7, two arpeggios on F# minor, # is showing on each bottom note, bar 8 has a chord with a random unnecessary F#...I could go on - but I never looked any further...too cross!
I suggest that anyone looking for a download should have a good look before buying...but you can see the first page only!
I have not shown proof of purchase as it shows too many personal details

I hate their recently retooled website. Their skinny fonts are more difficult to see for older readers. The showing of sample pages to peruse were more plentiful in the old website. One or two shots all you get now. And having to reset my password? My old setup was with Comcast which I no longer have access to. If I start a new account I lose access to all my previously paid-for Digital Library numbers. Who in mgt ever thought this new website was better?

I have now tried for several days to reach Sheet Music Plus by phone as I could not place a corporate order for music online. It fails every time. By email they replied I could try Paypal. Our corporate card does not have Paypal. They have shut their phone lines down completely! I finally had to use my PERSONAL Paypal account to place the order. HIGHLY DISSATISFIED with their service and website!

I used to put up with the spotty (nonexistent?) editing since it is basically a 'garage sale' of amateur music. The silver lining was the cash back program. That was recently discontinued with no advance warning. I'll seek a more reputable vendor in the future for a better quality control.

Ordered a pdf copy of music sheet. It is expected to have 43 pages. After downloading it I checked the file and found it has only 2 pages. Contacted the customer service. They insist it is supposed to have only 2 pages. No refund.

In August 2022, I purchased a copy of Philip Glass' "Opening" from his Glassworks suite. After struggling with it, I found there were at least 6 mistakes in the notation. SheetMusicPlus refused to refund my money and offered no other remedy. Buy your music elsewhere, they are not a reliable source!

I did not receive the music when they told me I would so I called them and NOTHING is ever their fault! I paid extra to get two day shipping but since it wasn't shipped when promised, it doesn't matter how much I paid for shipping, I am not getting it in the time they promised. When the customer service lady could not justify why it was late except to try to blame the publisher, she hung up on me. I will never purchase from here again!

7 months of back and forth, at no time did they offer to refund my money. Blaming the publisher.

Finally today they said it will ship FROM the publisher (ie. Please don't blame US!), and warn me that it often takes 8 weeks to ship to such a "remote location" as Canada. No matter that scores from Japan or France only take 2 days to ship here. What a load of bollocks.

Amazingly rubbish company.

The most ridiculous time to wait for the order I have ever experienced. One month ago I purchased a tiny book of Scriabin compositions. No update with any information! When it will be delivered? Nobody knows. This is somewhat super wrong. What a waste of time and money! I sent an email and received the response that my order is a back order by the publisher. Seriously? Why didn't you tell me this a month ago?!

I have been ordering from this site for quite a few years. I play oboe, in our church from time to time. I love that I can practice along with most of the songs, It saves me from having to drive twenty miles to get together with our pastors wife who is the organist. I accidentally ordered 2 mp3 recordings, they promptly refunded my money. Oboe music is difficult to find. The price is incredibly good also. I certainly would recommend this company.

I have made multiple orders at this site. Music has been both sacred and secular. Prices were always attractive. All orders were electronic. The big attraction for me is being able to order a PDF which I can keep on file for future reference. RJ

Ordered 2 pieces of music. Paid for 2 day air, company shipped with "standard delivery" instead. I requested a refund of the overcharged shipping. The package tracking log shows it traveling by Fedex Ground and it is going to be late on a guaranteed delivery paid in advance shipping charge. They changed the order to standard shipping after it was billed and paid but I have a screenshot of the 2 day air charge and the changed to standard shipping showing the 2 day air rate billed. Going to my bank tomorrow to find out what to do about the overcharge if they don't respond.

I understand that we are amidst a pandemic and civil unrest, so shipping may be delayed. However, it's been almost 2 months since my package was supposed to be delivered. I've been in a constant struggle between UPS and this site to ensure that my music will come in general. Tracking has not been updated in again, almost two months, which leads me to believe my package has been lost. I don't care how late it will be delivered, but I'd like to be kept in the loop about when it would be. It's common when you're in a business where you ship items from your warehouse. I reached out to customer service, and they were nice enough but it felt like I wasn't a valued customer. Won't ever buy from this company again. I have asked for a refund and have not yet received a response. Won't buy from this site again. They were very unprofessional.

UPDATE: I complained to customer service that I would like a refund and they did not give one. Instead they said that it seemed my music may have been lost, so they sent out another package without charge. I got it two days later, which was a day earlier than expected and it was through FedEx. It seems UPS may be the problem so I feel bad for being so critical of this site. However, they should have listened to my earlier complaint rather than delaying my response. I love my music but please make sure you stay updated with them throughout your purchase.

My item was shipped April 23rd and still have not received it. Customer Service is not very helpful at all. Called to inquire about my package and stated I had a time frame in which to receive this item, and that time frame was in within a reasonable amount of time. Was told to give it another week. I explained that it appears to be stuck at a post office and asked if they could look into it. They made no effort to inquire with that post office. My only option was to wait it out. Sent a followup up e-mail addressing my concerns and was told I had already spoken to an agent and "Agreeded" to give it more time. If the conversation was recorded, you will see that I did not agree to wait. Total waste of my time and was frustrated beyond belief. This company needs to state how their items are being shipped. If you provide a PO Box number, there will be massive delays since they ship UPS from their location and them it is rerouted from UPS to USPS where your item will be in limbo for weeks. They have reviews that verify the fallacy of this method, yet they fail to address this situation and correct it. No concern here for customer service. If you must order from these people make sure you provide a physical address or you may never see your item. If you're only option is a PO BOX, shop somewhere else or you will be greatly disappointed.