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Shea Shea Bakery Reviews Summary
Sheamakery is a luxury fragrance and body care brand offering dessert-inspired perfumes, body care products, and candles. Their products are designed to smell delicious and provide self-care.
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Orders take forever to arrive & emails to the company continue to go unresponded to! I value my hard earned dollars & would like the products that I have paid for. Very poor customer service, many people have said this, & they will delete your comments about their poor service from their social media sites, instead of responding to them. Would not recommend this company & never will use them again!
I opened a dispute with Paypal in which they advised by email my refund would be administered to my account for my order (it has). Prior to that I posted a Facebook message to the company's page about my order and was advised that it's not expected I would have understanding for what goes on behind the scenes when it comes to shipping and I was reassured again and again my order was already with USPS (it wasn't). I was told I'd be given an email advising of my refund on the way (I never did from them but did from Paypal) and I was told if the package is en route where they can't get it back (it was never sent out to begin with) I could keep it. This was a feeble attempt to save face after I posted my comment. They did not send the package, just sent me shipping confirmation with a shipping label id to tide me over until they did or didn't feel like sending it. Still would not recommend business, as I will not be a returning customer either.
Hello Jessica, it seems your last order was placed with us on 06/06/19 for a tally of 14 orders you've placed with us thus far. Happy to have you as a returning customer!
Your order that prompted this review was placed on 04/05 so your delivery deadline would have been 04/19 as it takes up to 2 weeks to receive your order, which is stated on our site and your confirmation email. We do not have any control over USPS or the time which our delivery truck driver reaches the post office. Your order is expected within 2 weeks of purchase, please wait for your order to arrive in this allotted time.
I purchased a small order from Shea Shea Bakery on 04/05/18. I didn't want to make a purchase too large for my first time order in case of it being a scam site. I did not receive any shipping confirmation until 04/10/18 and it was only after I messaged their customer service inquiring when I would receive it. I waited 48 hours upon getting my tracking information for USPS to update but it remained to read that the package/items had not yet been received by USPS. I messaged Shea Bakery in the early am hours of 04/13/18 letting them know if my items have not yet been sent, I'd like to cancel and request a refund. I was advised by the company that they would first have to get their parcel back and then they would give me a refund. I wrote back advising them if it's already in the hands of USPS I will simply wait and disregard the email. With them stating they would have to get their package 'back' I assumed it meant it was on the way to the postal service.
When I saw no movement with my tracking by late afternoon, out of curiousity I contacted USPS and was advised they still have not gotten any parcel/items from the company to be sent to my address. Learning of this, I opened a dispute with PayPal who advised to try and handle the situation with the company directly and if not response then I may open a claim from now until May 4th. I got no response to my posts on their ig page and no response to my direct message nor to my PayPal request for a refund. I do not know why this company selected to hold on to my small amount of money but I still paid for product just like any other customer and it was never sent to me. I ordered from 6 other various companies the same day of my order with this company and have already gotten all my items. This is why I am wary of shopping with new vendors, especially those who market mostly via social media. This was crappy business and I doubt I will receive my items or even my refund, but I will not shop here again and recommend others do not do so as well. I was tossed a shipping label created tracking id to satisfy me while the seller had no intent on ever sending my product. Buyer beware.
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If 1-2 weeks wait time is too extended for you please do not order. Our products are handmade to order and in order to keep the quality at the level we demand from ourselves we do not rush production. Comments on social channels that contain either foul harassing language or private information about your orders are deleted to protect your privacy, yes.