Shea Shea BakeryReviews 43

I have been shopping since they started and now I can't get one simple answer for one order. I purchased a few things back in March of 2024, and after three months, I emailed customer service and left a comment under their Instagram post, trying to get their attention along with another commenter. Everyone knows supporting small businesses is not cheap. Now that I have gone back to check again, it seems that not only are they out of stock when I'm still waiting (anniversary sale), but all my account information seems to have been deleted. This is my third or forth time trying to get a hold of customer service. I did not want to do this, but Shea Shea Bakery has to do better for your customers.

I Understand why Shipping was super bad during the Pandemic. It's two years later and nothing but excuses. On the website it says that shipping may take four weeks. More than a month later almost two months now And still no product that I paid for. I don't really understand why they decide to constantly have sales or free shipping. When you obviously cannot keep up with orders already. I like the products specifically the butters. The spray is mediocre. If you're under staffed After these three years i'm not understanding why you don't hire more people. You can't even keep your word on your website.

I placed an order and after a few months never received my order. I tried contacting them on Facebook, email, phone no response. Filed a report against the company and got my money back. Once I filed a complaint all of a sudden they magically responded then deactivated their email shortly afterwards. They need to shut down!

As you can see, this company STILL has not learned from their mistakes! It's May of 2023, wayyy past the pandemic and they are still scamming their customers. I wish I would've done more research beforehand. I always love supporting fellow black business owners, so I am highly disappointed. I placed a order 4/3/23, my first order with them btw and it is now 5/3/23 and my package was never delivered. I sent them a email and they sent me a tracking number and that still, TIL THIS DAY, says "Ready to Ship: Pre-shipment info sent USPS awaits item." I sent another email the following week of the week they swore my package would be delivered by, and I've received no response back from them. On their socials they are posting their new renovations and new businesses promotions (more than likely with the money they've used to scam so many others). This company will more than likely be asking for ANOTHER gofundme in the near future. I'm making sure that NOONE does business with this company, ever again!

I made my order of four (4) items on January 25th, 2023. I almost forgot that I even ordered from this place because they never sent me a shipping confirmation. At this time for me, it was February 9th. I emailed them that same day...No response. I emailed them again on February 12th...No response. Then on February 14th when I received a shipping confirmation from this place saying my order was shipped. No apologies, explanation or anything.

And this is 2023, I guess you can say we are still in this "pandemic", which was an excuse I seen a person (who most likely work or is affiliated with this company) put on here, but this is no excuse. We don't even have to wear masks anymore - It's been this way for the longest, so miss me with that. The "pandemic" isn't even as bad as how it was in the very beginning to where you are shipping packages almost a full month (a week and 4 days before a month) without ANY EXPLANATION. And this must be true because they just saw my two emails and was like "Oh, yeah, I have to ship this customer's package", so that's simply bad business management, a horrible way to run a business. No accountability or explanation for why the place I decided to patronize and support, and spend my hard earned money to buy their products, didn't ship my order until I had to remind them that they got paid for products almost a month ago that I didn't receive...GHETTO! They knew they didn't have a reason, just unprofessional and lazy.

I don't have a picture of the products because as of today, February 14th, 2023, I still haven't received my order. It was just sent today and I still have to wait 5-7 business days to actually receive my package - for it to be delivered to my home.

So I order on Nov 25 received order on Dec19.smells great but packaging should be done better all the candle was in the box

It is November 11th and I am waiting on my order from APRIL. Excuse after excuse. They shut down their email for a bit, so you couldn't even reach them. At the end of august I finally got a response and was told I could get my order and be one of the first orders to ship out. Clearly not true, as I reached out AGAIN after the store had been reopened for about 2 weeks and today I get a response that some items are discontinued and I could get a partial shipment and refund for discontinued items or a full refund. Why did they not reach out to me originally to let me know this? This company is horribly run, and the months of their break clearly was not used to make any improvements. I asked for a partial refund and shipment, just to see how much longer I would have to wait out of pure curiosity. I seriously wonder how many people forgot about their orders and will never see those items shipped to them and no refund. Due to the fact I, the customer, had to reach out and remind them of the fact I paid for my order in April and haven't received anything, I wouldn't be surprised they do not reach out to others. How many people have they stolen from? I have no doubt in my mind that had I not reached out, they would have never reached out and never returned my money or sent my order. Dishonest people.Do not shop here. It isn't worth it. All the good reviews you see on their website and social media make this company seem great. That is because they clearly filter out negative comments. I know that to be a fact because my comment was deleted during the summer.

UPDATE: I finally got a refund, all I had to do was comment on the owner, Sarah McClain's Facebook picture, message her directly, email them saying I was going to report them to the FTC (which I did) and I got my refund an hour later. A friend I had recommended this brand to a year ago has also been waiting to receive her products or a refund and when she emailed about reporting them to the FTC she also got a refund. If you are still waiting, report them to the FTC for this insanity and then send sheabakery an email about it, you'll see your refund.

Ordered stuff from march, now its november.
Been trying to contact them for MONTHS

No reply or anything to messages/emails
Its like they just ran off with everyone's money and come back like nothing happened

Where is my refund. I have emailed several times with no response. I recieved an email saying the refund was issued but that was a lie.

I spent over £200 pounds just to try their products and support a fellow black owned business. I am truly sooo disappointed, that I never received none of my items! I ordered in March, it's currently September 17 th & I have nothing!
This is absolutely disgusting, please stop blaming the pandemic and take accountability. I wish there was a way to report this company. If you can't produce the goods then please issue your customers a refund, it's that simple.

& for the 100th time can I please get a refund! ( order *******, *******,6898)

I placed my order May 6th. $89. May 31st, I get an email update saying that the site was about to close down and if you chose to wait, you would get the chance to get a free item next time you order. Which is great, I guess. They also said customer service would be closed from June 4th to June 25th. Its August 4th, and their customer service is STILL closed. I didn't mind waiting, but 4 months is a ridiculous amount of time to wait with no updates, no way of contacting the business, and no way of getting my money back. I love supporting small businesses, especially black owned but if you can't handle responding to your customers regularly and within a decent amount of time, running a business might not be the right goal.

I placed an order over 3 months ago and they still haven't shipped my order. I sent them an email and got no response. I even tried calling them and every time I call them it goes straight to voicemail even during business hours. I can't get anyone to tell me where my order is and I can't dispute it with my bank because I don't bank with the same bank anymore

I was looking to get a shea body butter to replace one I couldn't get anymore and found this site. I saw they had samples, but they were out of stock. I emailed about it and was told the samples would be back in stock in a few months. I waited, since this seemed too pricey to gamble on. And waited. And waited. And then it turned out they were not getting samples back in stock? Which makes literally NO sense, but whatever. In my back and forth emails about the samples, I was given a discount code so I thought I would just take a leap of faith and buy the product since the reviews were so good. 1 1/2 months later, the product arrived. And it smelled great. I was excited to use it. And when I did... OMG! It was AWFUL! Just out of the shower feeling clean, I put the body butter on my skin and it just SAT there. I felt SLIMEY. I was so upset! I didn't want to put clothes on and have them ruined by the body butter, so I put on a robe I don't like and was hoping the butter would sink into my skin eventually. It did not. I ended up wiping off as much as I could with a towel, and even then I felt sticky and disgusting. Suffice it to say that I'm still a little bitter about it, lol. And what's with the 1 1/2 months to get it? Close as I can figure, their products are made by 1 tiny elf who works from 2-3 AM on Tuesdays only. Cuz, seriously, there's no excuse for that.

I made an order back in April it's July I been trying to contact them about my refund no one will answer my emails or anything. I don't know why y'all cut the customer service off anyways that was a terrible idea. So I would like to get a refund since this is the only way I can get in contact with y'all through a review website. My order number is *******.

I placed an order in April. It's now July, three months later, and I still have not received tracking information, my order, or any communication from the company. I am completely understanding that there is a pandemic and it may take longer. I have been very patient and understanding of this. I know the company is struggling and there should definitely be some compassion for that. I donated to their Gofundme and agreed to wait for my order. But, it's now been three months and absolutely nothing. I tried to reach out to their customer service through email and it looks like they literally deleted their email address. The emails don't even deliver. I also tried reaching out through Messenger, nothing. I tried contacting them through their social media, Instagram, through comments and direct message, nothing. There is zero communication and it's literally beginning to feel like I got scammed. I'm out about $70 on an order that I doubt I'm ever going to receive. I just want my money back at this point.
It's really disappointing because I'm a repeat customer and I actually really liked their products. I truly believed in the company and as I said before, donated to their Gofundme and was hopeful they'd get back on their feet. But at this point, the lack of communication is unacceptable. I think it's completely unprofessional for them to straight up delete their customer service email. There is literally no way to contact them. I have tried. It just seems inexcusable at this point. Even if/when they relaunch, I will not be returning. They don't seem to respect their customers enough to keep an open line of communication. It's been three months. I should have received my order by now, and if not, issued a refund. I have gotten neither. It's extremely disappointing and irresponsible. I want my money back. I do not recommend this company anymore.

Made my purchase 6 weeks ago and I never got my confirmation email, but they took my money. I emailed around 4 weeks in about not getting an email and I never got a reply. Once the 6 week mark hit I tried getting on their website and it was shut down! I went on their Instagram and they've been inactive and supposedly will relaunch 10/01/21. I tried to email the same email again and now it is inactive. Relaunch or not, I'm never purchasing from here again. They take too long, they're not responsive, and there was NO WARNING to customers about them closing their website down on any social media.

Made a purchase on March 12th when the expected ship time was 4-6 weeks. We are now coming up on three months - 12 weeks total and I still have no idea on when my products will arrive. Is it a pandemic? Yes. Do I understand that shipping may be delayed? Yes. But this is ridiculous. The customer service is petty and rude in their responses. If I was the business owner, I would have my team provide nothing but sincerely apologetic responses. Instead, everything is snarky and not understanding of the customer's frustrations. I received an email stating I'm 1 of 1,695 orders remaining and I have the option to cancel my order. After waiting a whole trimester for these candles, there's no way I'm cancelling. Even after their relaunch, I will not be a returning customer. This company will run itself into the ground.

I have been waiting for multiple orders from March 2021 and it's nearly June 2021. I understand a crisis happened because of the pandemic but this company should not have taken so many orders and even offered a SALE if they couldn't fulfill these orders. I will not be patronizing them again! My emails to customer service go unanswered. Just horrible business!

I wasnt sure at first if i would like this product, but i have fallen in love! It smells wonderful and my skin couldnt be more silky smooth! Best product yet! Cant wait to try more!