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Shapermint

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
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Canada
1 review
0 helpful votes
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Smoother is awesome
July 2, 2019

When I first got my shapermint I was scared it was not going to fit, and I was going to return them. But after a couple of weeks I was able to fit my large bloated stomach into the shapermint and I looked amazing. Love this product.

Date of experience: July 1, 2019
California
2 reviews
0 helpful votes
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I love everything I have ordered and it really makes me feel so much better because I feel more attractive and a little more sexy. It's wonderful!

Date of experience: July 1, 2019
Florida
1 review
0 helpful votes
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Great
July 2, 2019

Size was wrong worked with me got the right size I was really surprised at the quick action it took I will be ordering again got a customer for life

Date of experience: July 1, 2019
Texas
1 review
2 helpful votes
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Return and exchange policy
July 2, 2019

I bought some of the Shapermint tanks. When they arrived they would roll up. I tried multiple times to to the online return. It would get to the last part of the return process the it would
Freeze and I could not proceed any further to get return labels or anything else. I have order product from Shapermint and have loved them. I'm really disappointed

Date of experience: July 1, 2019
Shapermint R. Shapermint Rep
over a year old

We're sorry to hear about it, Nancy. Can you please try it again using a different browser? Here's the return and exchange link: https://returns-exchanges.shapermint.com/#/

If you still encounter errors, please send us a private message through our facebook page.

Germany
1 review
0 helpful votes
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Looking good!
July 2, 2019

Love them! Very Comfortable! Was really surprised at how comfortable they were. Worth it! Gonna order shorts next!

Date of experience: July 1, 2019
Utah
1 review
0 helpful votes
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Very happy with my purchase
July 2, 2019

It's a great product, friendly customer service. The shipping was very fast as well. I would buy from this company again without any hesitation.

Date of experience: July 1, 2019
Oklahoma
1 review
0 helpful votes
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Lightweight
July 2, 2019

I loved the feel of the material and it was very lightweight. Love the fit and how it made me feel.

Date of experience: July 1, 2019
Massachusetts
1 review
0 helpful votes
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I ordered the high-waisted panties for my myself and my sister, we love them! They work just as advertised, and I've been contacted by the company repeatedly to make sure I'm happy! We both are definitely satisfied and interested in purchasing other items. Think I'm getting the cami next! Thank you Shapermint!

Date of experience: July 1, 2019
GB
1 review
0 helpful votes
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Fantastic pantee
July 2, 2019

It was so comfortable that I could wear it all day without it pinching me so and it stayed in place all day so thank you for amazing product

Date of experience: July 1, 2019
Pennsylvania
1 review
0 helpful votes
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So So...
July 2, 2019

The garment is very comfortable, and does not roll down, but it does not slim in the stomach area. I went for a dress fitting and was told it Should be smaller but I ordered according to recommended size chart by measurements.

Date of experience: July 1, 2019
Shapermint R. Shapermint Rep
over a year old

Thank you for letting us know, Renee. You probably need a different brand with much higher level of compression. Please send us a private message with your order details through our facebook page and we'll have someone help you immediately.

California
1 review
0 helpful votes
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Not satisfied
July 2, 2019

Mi pantaleta se desliza no es lo que esperaba y no siento la presión en el vientre cómo me lo esperaba

Date of experience: July 1, 2019
Shapermint R. Shapermint Rep
over a year old

We're sorry to hear that, Diana. Please allow us to make it up to you, send us a private message through our facebook page and we'll have someone help you right away.

Germany
4 reviews
0 helpful votes
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I would recommend and I'm about to order 2 more. It stayed put and I love how high up the waste go. It doesn't feel like it's smothering me

Date of experience: July 1, 2019
Virginia
1 review
2 helpful votes
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I ordered one of their shape wear and once I received it the product didn't fit properly. I was promised a replacement and I have yet to receive it. I didn't even get a follow up to make sure the second one sent (which I never received) fit like I did with initial purchase. I've had better shape wear than this product.

Date of experience: July 1, 2019
Shapermint R. Shapermint Rep
over a year old

Hello there, Renea. Our record shows that the replacement was already delivered on June 24,2019 at 12:54 pm. If you still haven't received it yet, send us a direct message through our facebook page and we'll be happy to send you another one.

Florida
3 reviews
0 helpful votes
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Nice feel
July 2, 2019

Customer service is great, product is great quality. My problem was after ordering my first it did roll, so it was recommended to get the smaller size which I did and had the same experience. I really think I needed to get the larger Size instead. That is what I want to do but not sure if it okay since I've tried it twice already. Don't want to keep costing the company because it is great quality love the feel.
P

Date of experience: July 1, 2019
Shapermint R. Shapermint Rep
over a year old

Not a problem at all, Angela. Please send us a private message with your order details through our facebook page so we can help you get a new one for free.

Canada
1 review
0 helpful votes
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FANTASTIC
July 2, 2019

Fabulous products and fabulous customer service! Garments exceeded all my expectations! Customer service was outstanding!

Date of experience: July 1, 2019
Virginia
1 review
0 helpful votes
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Wow
July 2, 2019

I thought it would be difficult to put on, and once on, would I be able to breathe. Wow, so easy to put on, and breathable. Love how it hides and smooths.

Date of experience: July 1, 2019
GB
1 review
0 helpful votes
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Didn't work for me
July 2, 2019

I'm afraid I cannot give more than a 2 because these high waisted shape wear did nothing for me. The videos are amazing the women look great using them. When I put them on I look more rounded and pregnant. I can only assume it's me and my shape! The company were good and tried to help by sending different sizes but I think the style didn't suit me, maybe normal pants may have worked I don't know?

Date of experience: July 1, 2019
Shapermint R. Shapermint Rep
over a year old

We're sorry to hear it didn't work as you expected, Jacqueline. Maybe you just need a different brand with much higher level of compression. Please send us a private message with your order details through our facebook page so we can assist you accordingly.

New York
3 reviews
0 helpful votes
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It's fabulous
July 2, 2019

Best purchase ever, and love it very much. I would recommend it to my friends fits perfectly and flawless under my garments

Date of experience: July 1, 2019
Georgia
1 review
0 helpful votes
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Wonderful
July 2, 2019

This is just what "older" women need. :) I wish these undies had been around years ago. Shapermint is now my go to undies store.

Date of experience: July 1, 2019
California
2 reviews
0 helpful votes
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Love all of it!
July 2, 2019

Just like advertised! Comfortable, slimming and love wearing them. They are very slimming. Referred them to my sister and she is just as happy as I am...

Date of experience: July 1, 2019

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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