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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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When I first got my shapermint I was scared it was not going to fit, and I was going to return them. But after a couple of weeks I was able to fit my large bloated stomach into the shapermint and I looked amazing. Love this product.
Size was wrong worked with me got the right size I was really surprised at the quick action it took I will be ordering again got a customer for life
I bought some of the Shapermint tanks. When they arrived they would roll up. I tried multiple times to to the online return. It would get to the last part of the return process the it would
Freeze and I could not proceed any further to get return labels or anything else. I have order product from Shapermint and have loved them. I'm really disappointed
Love them! Very Comfortable! Was really surprised at how comfortable they were. Worth it! Gonna order shorts next!
It's a great product, friendly customer service. The shipping was very fast as well. I would buy from this company again without any hesitation.
I loved the feel of the material and it was very lightweight. Love the fit and how it made me feel.
I ordered the high-waisted panties for my myself and my sister, we love them! They work just as advertised, and I've been contacted by the company repeatedly to make sure I'm happy! We both are definitely satisfied and interested in purchasing other items. Think I'm getting the cami next! Thank you Shapermint!
It was so comfortable that I could wear it all day without it pinching me so and it stayed in place all day so thank you for amazing product
The garment is very comfortable, and does not roll down, but it does not slim in the stomach area. I went for a dress fitting and was told it Should be smaller but I ordered according to recommended size chart by measurements.
Thank you for letting us know, Renee. You probably need a different brand with much higher level of compression. Please send us a private message with your order details through our facebook page and we'll have someone help you immediately.
Mi pantaleta se desliza no es lo que esperaba y no siento la presión en el vientre cómo me lo esperaba
We're sorry to hear that, Diana. Please allow us to make it up to you, send us a private message through our facebook page and we'll have someone help you right away.
I would recommend and I'm about to order 2 more. It stayed put and I love how high up the waste go. It doesn't feel like it's smothering me
I ordered one of their shape wear and once I received it the product didn't fit properly. I was promised a replacement and I have yet to receive it. I didn't even get a follow up to make sure the second one sent (which I never received) fit like I did with initial purchase. I've had better shape wear than this product.
Hello there, Renea. Our record shows that the replacement was already delivered on June 24,2019 at 12:54 pm. If you still haven't received it yet, send us a direct message through our facebook page and we'll be happy to send you another one.
Customer service is great, product is great quality. My problem was after ordering my first it did roll, so it was recommended to get the smaller size which I did and had the same experience. I really think I needed to get the larger Size instead. That is what I want to do but not sure if it okay since I've tried it twice already. Don't want to keep costing the company because it is great quality love the feel.
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Not a problem at all, Angela. Please send us a private message with your order details through our facebook page so we can help you get a new one for free.
I thought it would be difficult to put on, and once on, would I be able to breathe. Wow, so easy to put on, and breathable. Love how it hides and smooths.
I'm afraid I cannot give more than a 2 because these high waisted shape wear did nothing for me. The videos are amazing the women look great using them. When I put them on I look more rounded and pregnant. I can only assume it's me and my shape! The company were good and tried to help by sending different sizes but I think the style didn't suit me, maybe normal pants may have worked I don't know?
We're sorry to hear it didn't work as you expected, Jacqueline. Maybe you just need a different brand with much higher level of compression. Please send us a private message with your order details through our facebook page so we can assist you accordingly.
Best purchase ever, and love it very much. I would recommend it to my friends fits perfectly and flawless under my garments
Just like advertised! Comfortable, slimming and love wearing them. They are very slimming. Referred them to my sister and she is just as happy as I am...
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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We're sorry to hear about it, Nancy. Can you please try it again using a different browser? Here's the return and exchange link: https://returns-exchanges.shapermint.com/#/
If you still encounter errors, please send us a private message through our facebook page.