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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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The commercials made me expect a lighter and less restrictive feel than a Girdle. I will wear for special outfits but this is definitely not very comfortable.
Great customer service and high quality products. This is the most comfortable shape wear! I'm a repeat customer.
None of your products were fit for my body. The C/S was extremely helpful but just could not help me. The "S" size did not give me any firmness. It did not hold anything in. Also, my purchase date was 2019 and not July 2006.
How about trying a different brand with much higher compression level, Beverly? Please send us a direct message through our faccebook page and we'll have someone help you right away with the exchange process.
I'm dealing with a life changing situation- had to move mom in with us because she had Alzheimer's /its a 24/7 job. Still in pack, never got to use it
No worries, Cathy. We totally understand your situation. We already created a replacement order for you, an All Day Every Day Empetuaâ„¢ High Waisted Shaper Panty Black / XS / S. Here's your new order number SM2087867. We will send you the tracking details through email once uploaded in the system.
Let us know if there is anything else we can help you. Have a nice day and stay positive.
I ordered one size too big. The exchange was very easy and fast. I received what I asked for and I didn't have to return the first item
Great fit and support is given where it is needed the most. I bought 2 of these and they are both very comfortable
Wanted to exchange an item... but they not only exchanged it. They let me keep the items for a friend to try. What service!
Received on item the other was out of stock. Shapemint refunded my money very promptly. I was very surprised by how fast my money was refunded.
Not that happy with it... It feels like a lot of bra, lots of fabric, somewhat constricting. I was expecting it to feel more comfortable and it's not.
You might need a different size, Sally. Please send us a direct message so we can help you figure out the right size for you and process an exchange right away.
Good great product and material. High quality material, unfortunately it did not suit me but the process would have been simple to exchange-- I ended up giving it away as a gift because it was so cute :)
The pant line keeps biting into my skin, I had to stop wearing them. I have no idea what else you offer to tuck just the tummy area.
Have bought several pieces. All work wonderful! But I suggest not to guess at what size and go measure yourself. I could breath and nothing rolled down. Love it!
On original order Shapermint did not fit properly. I did not give a good review and was contacted about it. The representative sent me a different size and I now wear it and I am satisfied fully. I even ordered one for my daughter.
I love your product. So happy with it. I recommended to anyone who instantly wants to lose a few inches.
I bought theCoCoon braless shaper cami to wear to a wedding. It fit perfectly, was comfortable and stayed in place for 9 hours! I love the shaper!
Just as soon as I get paid, I'm going to get as least one more pair. Here's why. My Empetua Empetua All Day Every Day High-Waisted Shaper Panties not only take inches off my waist and abdomen, they help me remember to tighten my core muscles. Thanks!
Their products are very comfortable. Their customer service is superb. They really go out of their way to keep their customers satisfied!
Very good customer service, but still waiting for the replacement of the 3x panties. Did you receive the 2x ones I sent back?
Hello there, Tanya. Our record shows that the replacement was already delivered to you on June 10. Please send us a private message through our facebook page if there is still anything else we can help you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your order was a Co'Coon, Joan. The compression level of that shapewear brand is high. You might want to try the Empetua brand, it only has medium compression that is perfect for everyday use. Please send us a private message with your order details through our facebook page so we can help you with the exchange process.