On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered four of these bra's so while two are in the wash I have back up. These bra's have enough light padding for my modesty. They have enough support so I don't feel " jiggly" lol, Gives me a bra I can pull on and off in a minute. I hate wearing a bra and this bra I'm ok with.
I received the wrong order contacted them right away and the representative was great. She took my information and sent the right order off. Good product love the leggings!
As soon as I received my Shapermeint I went to try it on. You can see my underwear line around my waist and it immediately rolled down. I tried to use my bra to hold it up. But as soon as you move or sit. It rolled down to my waist line. I'm going to get hold of the customer service. But I'll bet it will cost more than they're worth to ship them back. I think I'll add a wide stiff fabric at the top where they roll down and I think if I add straps I can get them to work. Shapermeint is a good idea... just doesn't work. Waistband needs to stick on your skin and needs to be wider to work.
I was excited to order my shaper short! The tracking was spot on and came in the time frame they said. I put it on after I got out of the shower, so I wouldn't have any lotions or oils on, and it stayed up but the back started rolling down in the back. All day I have to keep trying to smooth it out, because the top keeps rolling down. I feel like I wasted my money :(
Hi there, Micaela. So sorry that it rolled down on you. Maybe, this is not the right style for you? Let us help you. Send us a Facebook message or email us at [email protected] with your order details so we can better help you. Thanks.
The best shapewear, easy to wear, really works! You would think that such a light weight doesn't hold well but you will be amazed as I was how well it holds you in and smooth's you out.
I love the product but wonder if I should have ordered a size smaller? But it is very comfortable and plan to buy more
I ordered the high waist leggings and from the picture they have there's a seam where the waist control portion starts that's probably a couple inches below the belly button and that section goes up almost all the way to the bra. The ones they sent me, the seam starts almost 2 inches below my csection scar and just barely covered my belly button. It took a while to figure out how to contact a live person on the chat. The first time they told me I could exchange it for something else and they would add $7 to my total but if I was going to refund, they would take away $7. I contacted them again and they said they would send me a replacement pair. I got that in the mail today and they are the exact same thing! Plus, they are see thru and the ankles aren't tapered enough. I really wanted to like these but all the hassle and false advertising on this particular product is not worth it for me.
Hi there, Cintia. We appreciate you sharing your experience, and we're so sorry to hear about it. Please know that we are here to help and work things out with you. Please send us a message via our Facebook page, or email us at [email protected] with your order details. Thank you.
Love the shapeworm I would definitely recommend it to my family and friends. Definitely going to make another order
Very prompt response for any issues, and great product. Would recommend to anyone. Shapewear that stays in place and is comfortable for every day wear. And it is super affordable. It's better than my expensive shapewear.
My shaper short was not as comfortable as I would have hoped it would be. Tight anf does not hold me in as much as I hoped it would.
Oh no! So sorry to hear about this, Yalonda. Don't worry, we'll help you check the sizing and assist you further. Please send us a message via our Facebook page, or email us at [email protected] with your order details. Thank you.
I wasn't exactly impressed with the product. They attempted to correct it by replacing it with something of comparable value, but I think the brand just wasn't my type. The only way to fix it would have been to refund or use the credit towards something else. Not sure if that was an option, but because I didn't spend much, it's a lesson learned. Not necessarily something I plan to pursue.
Hello there, Marcella. So sorry to hear that you weren't impressed with the product. There is an option to exchange your item with a different brand, and we can further assist you with that. Just send us a message via our Facebook page, or email us at [email protected] with your order details. Thank you.
I will be ordering more things I will also be very others know how you guys were high worked out for me it usually does not work but I appreciate the product is a very good product I bought the legs in shape or because I'm more thick from Mike have all way up to my backside so I need more support down there with me anywhere so I will buy it if I were you guys like I said I was investing in more undergarments from them thanks you guys for listening
Although the product did not work for me, the response by customer service was so good, I do recommend trying their products.
They went above and beyond to help me find the right fit... most impressive
I'm a larger lady and find things hard to fit... the girls were in daily contact with me to see if things were ok
Great product, helps to give me a smoother shape and feel more confident wearing shaper shorts and panty. First class customer service
Fit ok, but doesn't smooth off areas they say it will, but did not roll down. Next one will be the longer leg one I will try that one.
Thanks for sharing your feedback, and we're sorry if the compression did not work as expected, Faye. Please know that we are here to help you out. Just send us a message via our Facebook page, or email us at [email protected] with your order details. Thank you.
Very impressed with how comfortable it was and how everything stays in place. Loved it and would consider buying a second pair, especially loved the price.
I was given the opportunity to test the Amazon ordering for Shapermint and for ordering I would be refunded asap. I love the Shapermint products. I just was looking for what I was told to do was just going to be done. I will still order through Shapermint.
Hi there, Judy! We're happy to know that you love your purchase, and sorry if you haven't received your refund. We'll look into this and assist you further. Please send us a message via our Facebook page, or email us at [email protected] with your order details. Thank you
I have tried to speak to a live person regarding an exchange. Previous conversation ensure size was correct; however the wrong size arrived and now I'm stuck with it!
Oh no! So sorry to hear that an incorrect size arrived, Rene. Don't worry because we're always ready to help. Please send us a message via our Facebook page, or email us at [email protected] with your order details. Thank you
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Oh no, Connie! We're sorry to hear that your shapewear rolled down on you. :( It may happen if the size is not right! Allow us to make things right for you. You can send us a Facebook message or email us at [email protected] together with your order details. Thanks!