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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I never have to worry about how my shape wear from Shapermint will fit, my first order was not the right size for me, once I contacted them, they immediately sent out a full replacement of everything, no questions asked, completely free.
My latest order, the high wasted shaper shorts work great for me, comfortable, smoothing, no panty lines(!), they don't roll up or down.
I ordered these from Amazon, I'm so glad Shapermint is now on Amazon and on Prime!
Did not receive the correct item and the product they did send me had no support or control just poor quality. Will be trying SKIMZ
I love how it smooths everything out! I almost forget I am wearing it. I will purchase another. If you are on the fence, take the leap! You won't regret it!
My original order did not fit my body type properly. I let them know and they immediately responded offering me a credit for another item of equal or lesser value and shipped it right away. That item was perfect. They also told me to donate the original item, which I think is an excellent practice. So happy to share with someone who really needs it!
Happy with the items I purchased.
Will be purchasing again in the very near future.
Love the product and love the company.
The first order did not fit and they just sent me a new one no questions ask.
I say that is great customer service..
Works wonders for the muffin top! Great product and is comfortable to wear all day with no panty lines!
Although there a rubber band strip, but it rolls. Price point is good but is product can improve further at lower tummy area.
Oh no! We're so sorry to hear about this, Annie. Roll down can sometimes happen if the size is not right. Let us further assist you. Please send us a message via our Facebook page, or email us at [email protected] with your order details. Thank you.
Doesn't even feel like I'm wearing support wear. So soft and stays up. Will be looking into getting more from this company.
I love the many products and customer service is great. I would buy from the company again and recommend them to friends.
I ordered to small of a size. The customer service rep was wonderful and sent me a larger size. I didn't have to send the others back. So simple. The new ones arrived and fit great.
I've ordered bras, leggings and a shaping romper from this company. The exchanges and delivery are free and fast and I didn't even have to return the items that didn't fit. It really is hassle-free! The comfort and quality are amazing; i will buy again and recommend!
I ordered 2 boy short in both colors in a size xl according to your size chart size, both are way to big I actually could pull them up right over my breast to my underarms. I'm not sure if I can send them back because I tried them both on and hand washed them both. Please advise as to what I should do!
Hi there, Kelli. We're so sorry to hear that your boyshorts were to big for you. Please know that we are here to assist you. Please send us a message via our Facebook page, or email us at [email protected] with your order details. Thank you.
Wearing it was like it was my own skin. It didn't give me the sweaty sticky feel. Just comfy and light to be in it.
I really enjoyed shopping with shapermint and would recommend them to anyone. The customer service is fantastic and reliable.
I did not order the correct size. They did keep sending emails on how to return/replace so I would be happy with my first item. Now I am.
The customer service department is awesome. They helped me right away, quick, fast service. Agents were polite, knowledgeable and patient with me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry to hear about this, Elizabeth. Allow us to look into it and assist you further. Please send us a message via our Facebook page, or email us at [email protected] with your order details. Thank you.