On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My new under garment is ust the right size. It could use a little more strength around the area below my waist - otherwise, it's great.
How they manage and ship orders is ridiculous. I was supposed to get free shipping with a codes but did not. I had my credit card charged but they never shipped the product. Using their online help and trying to talk to a live person is impossible.
The reason I purchased the Shapermint was their claim it won't roll down. It does on me where the tape is to hold it up. I wanted to return but they said they would deduct a restock fee. I also asked for a return label I said I should get a full refund. No response from them. I should not pay restock fee or shipping.
We can exchange it for free, Carol. You probably just need a different size. You may also try a different brand if you like. You may send us a DM on Facebook so we can assist you properly. For questions about our return policy, kindly visit this link: https://shpmint.com/smretpolicy
Most comfortable bras I've ever worn. The shaper high waist leggings are fantastic, they even make my bad back feel a bit better. The customer service is fantastic. I had ordered the wrong bra size and they immediately sent me replacements and told me to keep the ones I had ordered, in error, so my DD got some new bras. I highly recommend this company!
Order came on time. Product worked but I wanted to return to try a smaller size. They processed the return, told me to keep the item I was returning and shipped me a new one, in the new size. It set my mind at ease that I wasn't being sold undies that someone else wore and returned. I also believe that their product is good enough to not have that many returns for them to be able to do that. I think the quality of the product is great and will definitely buy again.
The customer service chat seemed pretty automated and though I wasn't really talking to a human, the prompts were so good that my issue was resolved without needing to talk to one.
Smoothes out the muffin top and mid area but wish it had a bra built in so it didn; t flatten your chest
No problem, Lorene. We got you covered. Try the Empetuaâ„¢ Open Bust Shaper Cami. Check it out here: https://shapermint.com/collections/shapewear/products/empetua-open-bra-cami?variant=22606375256124
Good communication regarding my purchase. Product is as expected. Would buy from them again and refer my friends.
Fits great and very comfortable. Better than expected.
Great to ware if I would have known my size it's a lil big good fit thanks for asking
The fit is good and are very comfortable but the legs roll up. You asked me to send an email with my invoice number on it but I don't know the address
It does help the problem but I gave it four stars because I thought it would have a little more support. Maybe I just bought one that is too big.
Don't worry, Carol. Let's try different shapewear with a higher compression level. Send us a DM on Facebook, and we'll exchange it for free.
The order was incorrect but their customer service was great and resolved the issue in a timely manner.
If you need anything else, Susan. We're just a DM away.
First of all, this survey was sent to me with the wrong name on it. Secondly, I've had about 5 emails with a total of 3 different customer service reps and no one has been able to answer my questions. First I asked about fit of different garments and was given instructions on returns. Then, I asked again, with a great amount of detail about the fit of certain items and was sent to a second person who again told me about returns, and eventually said they could help me if I sent my measurements. I wasn't asking about size, I was asking about which items have more compression, which are longer waisted etc. I wrote AGAIN. Got a 3rd person whose reply was that everything was all the same. That's nonsense.
Bottom line is that it is clear that the customer service personnel, though friendly enough, are outsourced, not careful about reading email and do not seem to know the product line.
We appreciate your feedback and we'll surely take note of this, JanNotJanSund. Let us assist you. Please send us a DM on our FB messenger. Thank you.
These products was a great help for me and I love it and I hope to get more soon thank you very much and have a great year
Size not true to fit got it three times bigger than me and still uncomfortable and too small. Spent a lot and too hard to return it too much hassle
Don't worry, Margaret. We'll exchange it for free. Remember, sizes are true-to-size based on a tape measure. Send us a DM via FB messenger with your order details together with your hip and waist measurement in inches. Hope to hear from you soon.
Purchased a bottom and 2 bras. Love them both. These products actually do what they advertise them to do. You have to try them to really get the picture. Customer service is exceptional. Your satisfaction is priority. Not many companies practice what they preach.
My package came on time and I love the quality of the material. The sizes fits perfectly
I absolutely love them, and they don't roll down like most slimming wear do which is an extra bonus for me!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there, Pamela. We just refunded the Bundle Truekind Daily Comfort Wirefree Shaper Bra together with the shipping fee today. You should receive it back to your account within 5-10 business days. If you need anything else, you may send us a DM on Facebook.