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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Excellent super duper I definitely recommend to my friends and I will purchase one more for me
I had a return as I ordered a size just too big. Within less than a week I had my exchange and it fits perfectly!
Put it on and felt like I din't have one on. So comfy. Will be purchasing another one or two but not at the moment. Thank you so very much
Such incredible customer service and what a wonderful product. I now have ordered three bras and I am in love with this company.
I was emailing Sophia with concerns I had around a product I bought. Sophia was very patient with me and explained the issue and resolved it for me more than satisfactorily.:)
All communication was prompt and very friendly
Good quality and easy to maneuver in. I dont feel like I have to fight to get them on. Will buy again in future
The product doesnt shape ANYTHING at all and rolls down. False advertising! On top of that received only half my money back. Charged me a $6.95 return fee but won't let me rerurn. Told me to give away. Why would i give a product to someone else that isn't good. I wouldn't. Shame on shapermint!
Hey, Irene. Sorry about your order rolling down and the refund fee. Send us a DM with your order number on Facebook and we'll see what we can do. Here's the link http://m.me/shapermint
Everyone I talked with was super nice and understanding. Plus the site is easy to use just have to remember to pay attention when purchasing an item so you get the right one.
The items I have ordered have been very comfortable and gave me the support I was wanting.
Thanks for the stars, Emily! You might need a different style if the shapewear fits good but still rolls down. Send us a DM on Facebook with your order number and we'll figure it out. Here's the link http://m.me/shapermint
Very happy with this company and their products and customer service. The bras are so comfortable. Very happy customer.
The shipping took about a week. And had the wrong name but I finally got what I ordered.
1st time order pleased with this experience. Easy to follow online ordering system. Placing the order was simple, quick and easy all the way through to checkout. Then my order processed, shipped and delivered with in days. Truly a happy shopper.
Shapermint made good on the previous order by sending a replacement order which arrived a few days after the original order which allowed me to end with two because they didn't want a return. The product fits as advertised and I like the comfort of the material.
Sorry for the delay, Linda. Rest assured that your package is still in transit. Send us a DM on Facebook so we can provide you the tracking details through this link: m.me/Shapermint
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So sorry the hooks of your shaper bra came off, Susan. We don't really recommend using dryers on shapewear since it's best to hang them dry. We do offer free exchanges though so send us a DM on Facebook and we'll take care of you. Here's the link http://m.me/shapermint