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Shapermint

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
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California
1 review
0 helpful votes
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Shaper lover
April 20, 2020

I had recieved an email stating that ive been picked to try some items out. I have yet to received any

Date of experience: April 19, 2020
Shapermint R. Shapermint Rep
over a year old

Sorry, you haven't received it yet, Ronilda. No worries, we can help you track it to see what happened. Please send us a message through FB Messenger. Here's the link http://m.me/shapermint.

Texas
1 review
0 helpful votes
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Veeerrry Pleased!
April 20, 2020

I find it hard to do business with some companies because of past experiences. I was pleased with the arrival time, the packaging and the fit I have a dress to put on when quarantine is over. I will share the site with friends and family.

Date of experience: April 19, 2020
Illinois
1 review
0 helpful votes
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Cool shaper
April 19, 2020

Loved it. So far lost more weight may need to get a smaller size.

Date of experience: April 19, 2020
Texas
1 review
0 helpful votes
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SIMPLY EASY
April 19, 2020

Every one was so friendly and courteous, it was so easy to exchange with no problem no hassels, i really enjoy shopping with you all, i will continue to shop with you all, I LOVED IT, i would highly recommend you all thank you

Date of experience: April 19, 2020
Colorado
1 review
0 helpful votes
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Two bras
April 19, 2020

Painless. Bras are comfortable. Friendly chatter on the part of online sales staff. The bra does get pilly around the underarms after washing and wearing.

Date of experience: April 19, 2020
Colorado
1 review
0 helpful votes
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Awesome!
April 19, 2020

Received my purchase way faster than I expected... everything fit perfectly and I couldn't be happier! GREAT customer service. You guys slayed it

Date of experience: April 19, 2020
California
1 review
0 helpful votes
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Comfortable fit
April 19, 2020

It's hard to find bra size that fits me since I'm extremely small for my age but this bra fits perfectly and feels very comfortable.

Date of experience: April 19, 2020
New Jersey
6 reviews
8 helpful votes
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Nice
April 19, 2020

Tried it on love the fit. Havent been able to wear it stuck inside with this quarentine so i cant tell u if folks noticed the difference

Date of experience: April 19, 2020
New York
1 review
0 helpful votes
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1
April 19, 2020

Doesn't do as it says doesn't fit the way it show on previews

Date of experience: April 19, 2020
Shapermint R. Shapermint Rep
over a year old

Hi, dulcie! Perhaps you just need a different size or a shapewear with more compression. We do free exchanges so send us a message thru our Facebook page and we'll take care of you. Here's the link http://m.me/shapermint

Texas
1 review
0 helpful votes
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Poor process poor quality
April 19, 2020

When I first order and I didn't expect that all companies believe everyone has a printer. I couldn't print a return slip. The boy short bad fit. I guess need the next size up. When I contact you all it got more confused. I get 2 bras in the mail. No boy short.

Date of experience: April 19, 2020
Shapermint R. Shapermint Rep
over a year old

So sorry for the confusion, Shanda! We can take care of that and you won't have to return the ones you have. Please send a message thru our Facebook page and we'll send you the boyshorts in a different size. Here's the link http://m.me/shapermint

North Carolina
1 review
0 helpful votes
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I was very satisfied
April 19, 2020

Actually love the Garment very comfortable wearing fit so well can't wait to order some more thank you

Date of experience: April 19, 2020
Maryland
1 review
0 helpful votes
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I Love these leggings
April 19, 2020

They offer so much control and smoothing.
I just love them

Date of experience: April 19, 2020
Pennsylvania
1 review
0 helpful votes
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Great product
April 19, 2020

Everything went well with delivery and packaging. Unfortunately, it doesn't work for my shape. I guess I'm too solid. My stomach didn't move. It rolls down in the back because of my fat.(?)

Date of experience: April 19, 2020
California
1 review
0 helpful votes
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Amazing. Life-changing
April 19, 2020

There shape panties have changed my life. I mean their absolutely AMAZING. They show off my curves so good. They hide the excess stuff people don't wanna see. They make me fit into clothes better. I mean they are life changing. I wore this one pair for a week, and I just ordered 2 more pairs today. I mean these changes my whole image. They aren't too tight and they keep your curves and your stomach in very snug. It's actually very comfortable. I wear these almost 24/7. I highly recommend. 10/10.

Date of experience: April 19, 2020
Texas
1 review
0 helpful votes
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Buying something that dont fit!
April 19, 2020

I tried it on. And it held nothing in, I still look like a Easter egg. From looking at the video's its suppose to hide most of the belly fat if not all of it!

Date of experience: April 19, 2020
California
1 review
0 helpful votes
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Hum!
April 18, 2020

I love these bras and was disappointed in the other 3 I purchased. The lining on the inside was a different shape and was hard to fit in place. No problems with the circular lining with the first purchase. Putting on a bra shouldn't be this difficult. Other than that they are comfortable just wished they were like my last purchase.

Date of experience: April 18, 2020
Shapermint R. Shapermint Rep
over a year old

Hi, Tammy! So sorry the three other shaper bras you received aren't like the ones you ordered before. Can you send us a message thru our Facebook page so we can check it out? Here's the link http://m.me/shapermint

Canada
2 reviews
0 helpful votes
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Good product, well made.
April 18, 2020

The Truekind Reactive Sports Bra is a great little sports bra for the price! Comfortable and supports well, not as much as an underwire bra but does a good job of holding everything in and tight. I had a breast reduction years ago but after gaining and losing weight since, I've had trouble finding something that holds all the «looseness» together. Now at 60 years old, this does the job, supporting the breasts and underarm flab with comfort. I'm a 40 DD and I ordered the XL. I'm very satisfied!
I had previously ordered the Truekind Daily Comfort Wirefree Shaper. It fit well but the straps had too much elasticity therefore they just stretched and didn't support me at all. When I sent in my review, Shapermint was quick to respond and recommend another product with free return for the other one but since I had already washed it and been wearing it in the house, they told me to keep it and they replaced it with the new recommended product for free! This is exceptional client service! I definitely recommend this company!

Date of experience: April 18, 2020
GB
1 review
0 helpful votes
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Excellent
April 18, 2020

Excellent customer service, very comfortable fit - wear all day

Date of experience: April 18, 2020
Arizona
1 review
0 helpful votes
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Incredible and comfortable bras
April 17, 2020

I ordered 2 bras and both are so comfortable and offer great support. These are the best bras I've ever had. I just ordered 4 more!

Date of experience: April 17, 2020
Tennessee
1 review
0 helpful votes
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Shaperfit
April 17, 2020

I just yesterday tried using the Shaperfit product. It covered me from just under my bra down into short shorts. It was a bit of a struggle getting it on the first time, but very comfortable from there on after. Made me feel like I was walking around in shorts and a T-shirt, even though I had a casual dress on. Worth every penny.

Date of experience: April 17, 2020

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