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Shapermint

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
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Nebraska
1 review
0 helpful votes
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5 stars
April 24, 2020

Loved the fit! Doesn't even feel like I have a bra on!

Date of experience: April 24, 2020
Georgia
1 review
0 helpful votes
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Awesome
April 24, 2020

Everything was easy to find price wasn't to high and product came pretty quick considering the coronavirus and everything! The Shapermint wear it's self is great I like my new extra form fitting panties the best!

Date of experience: April 24, 2020
Germany
1 review
0 helpful votes
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Brings everything together!
April 24, 2020

More comfortable than expected! Provides great shaping and stays in place the whole day! I tried it. It works!

Date of experience: April 23, 2020
Arizona
1 review
0 helpful votes
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Delivery Trouble
April 24, 2020

My overall experience is good. My first order arrived in a reasonable amount of time, it was placed in my mailbox with no problems. My second order, a gift for my daughter-in-law, has been returned twice and I am still having trouble confirming the delivery address. Not sure why this has happened.

Date of experience: April 23, 2020
Shapermint R. — Shapermint Rep
over a year old

Hi, Tina! So sorry your other order hasn't arrived yet. Can you send us a message thru our Facebook page so we can check it out? Here's the link http://m.me/shapermint

South Carolina
1 review
0 helpful votes
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Finding the right size
April 23, 2020

My experience was ok I just couldn't manage to get the right size but eventually I did because I didn't want to call about it again.

Date of experience: April 23, 2020
Florida
2 reviews
0 helpful votes
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My clothes fit so much better
April 23, 2020

My clothes fit better because all the bumps and sags are compressed comfortably tight. It makes me feel better about myself.

Date of experience: April 23, 2020
Missouri
1 review
0 helpful votes
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Great customer service!
April 23, 2020

I'm very impressed! My issue was addressed immediately and professionally.

Date of experience: April 23, 2020
Texas
6 reviews
0 helpful votes
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Amazing garments
April 23, 2020

I have been wearing your garments about 2 years now.
I have about 20 pair and still purchasing them it actually shapes your body and very smooth.
Whatever I'm wearing fits very comfortable.
I will continue to purchase from you guys.
Also I believe you guys have another bran curveez that is amazing I love it I love it I love it (cur1515) the best ever.
I just had a tummy tuck in January and when I seen that you guys had a whole nother brand which was the (cur 1515) I love it it's better than the Garment that my doctor gave me...
May God continue to bless your business I can see it tremendously global which I'm sure it's already is

Date of experience: April 23, 2020
Massachusetts
1 review
0 helpful votes
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Great fitting
April 23, 2020

Love the shapermint line, the prices are good, the only thing is I wish they made those period underwear too because they are such a great company!

Date of experience: April 23, 2020
Massachusetts
2 reviews
0 helpful votes
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They charge me for 3 and I ordered one. Was told I cannot cancel but have to return. Ordered 9PM 4/22 and called 6AM 4/23. Said it was already processed but won't receive for about another week. I don't believe the processed it at all that quickly. They won't address the fact that I ordered 1 but charged for 3. So now I have to wait for them to come, return and then wait another week to get my refund. Never again with them

Date of experience: April 23, 2020
Shapermint R. — Shapermint Rep
over a year old

Hi, Yvette! Sorry we weren't able to cancel your order. We do process orders as quickly as possible so we can have them delivered on time. Especially with the global situation right now. But can you send a message thru our Facebook page so we can take a look? Here's the link http://m.me/shapermint

Florida
3 reviews
0 helpful votes
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Firm Believer
April 23, 2020

Feels great, looks better! Just need a faster escape!

Date of experience: April 23, 2020
New Jersey
1 review
0 helpful votes
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Perfect fit!
April 23, 2020

I absolutely love the way the bra fits, not to big and not to small it's very comfortable! It's a perfect fit!

Date of experience: April 23, 2020
Canada
1 review
0 helpful votes
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Great customer service.
April 23, 2020

I've had a challenge finding the right size bra with Shapermint. They have been so helpful with sending me different styles and sizes to find a good match for me at no extra changer. Their customer service is wonderful and prompt. They are happy to help and want to see their customers satisfied.

Date of experience: April 23, 2020
New Jersey
1 review
0 helpful votes
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Love it
April 23, 2020

I am a recent breast cancer survivor and I just had breast reconstruction. I couldnt wear your bras before because I was a triple D. But now I'm a size C and your bras fit great.

Date of experience: April 23, 2020
New Jersey
2 reviews
0 helpful votes
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Shaper short
April 22, 2020

Everything went well, from ordering to shipping and they were delivered quickly.

Date of experience: April 22, 2020
Illinois
2 reviews
0 helpful votes
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Too much contact
April 23, 2020

You have sent this 4 times. You must not read requested reviews!
Very frustrating

Date of experience: April 22, 2020
Shapermint R. — Shapermint Rep
over a year old

Hi, Tracy! So sorry about that. It's actually automated but can you send us a message thru our Facebook page so we can see what we can do? Here's the link http://m.me/shapermint

New York
1 review
0 helpful votes
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My mother is in a nursing home on quarantine and she needed new bras. Shapermint agreed to not only mail my order to the nursing home but recommended and replaced the original bras I ordered because the one I had ordered was out of stock. My mom loves the bras and they fit perfect.

Date of experience: April 22, 2020
Illinois
1 review
0 helpful votes
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Very comfortable
April 22, 2020

It takes awhile to get the sizing right, but then all is good.

Date of experience: April 22, 2020
Hawaii
1 review
0 helpful votes
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Tried to Return but...
April 22, 2020

I initially tried to return the bras I purchased. I was convinced to exchange for something different and in stock. Then the next day I got an email saying the bras I tried to exchange for were not in stock. All I wanted to do initially was return the product. Well, I got to do just that albeit in a round-about way. Very frustrating.

Date of experience: April 22, 2020
Shapermint R. — Shapermint Rep
over a year old

Sorry, for what happened, Tamara. No worries, let us help you get your refund processed. Can you send us your order details through this link http://m.me/shapermint?

Canada
1 review
0 helpful votes
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My shaper
April 22, 2020

Really like the feel of it, absolutely comfortable.

Date of experience: April 21, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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