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Shapermint

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
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Canada
1 review
0 helpful votes
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Great
April 28, 2020

Wonder they do it until you are completely satisfied

Date of experience: April 28, 2020
Michigan
1 review
0 helpful votes
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Support
April 28, 2020

I like the bra just not as supportive as I thought it would be

Date of experience: April 28, 2020
New Jersey
2 reviews
0 helpful votes
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First time buyer
April 28, 2020

The best experience I've had with an online order and exchange thank you

Date of experience: April 28, 2020
Maryland
2 reviews
0 helpful votes
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Great Product
April 28, 2020

Easy and a great product. Arrived in good condition

Date of experience: April 28, 2020
Indiana
1 review
0 helpful votes
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Customer service is great!
April 28, 2020

After making a mistake on size of item I ordered I emailed customer service and within short time I received response and not only am I getting the right size but receiving the other one too at no charge. They really care about the customer and want the best for you

Date of experience: April 28, 2020
GB
1 review
0 helpful votes
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Great alternative bra
April 28, 2020

I have bought a few elastic bras without wires, but all the others weren't comfortable or supportive enough. This one is! I was also pleased to see that my deep v neck tops don't have a bit of this bra showing!

Date of experience: April 28, 2020
Florida
1 review
0 helpful votes
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Great
April 27, 2020

I was able to do a replacement hassle free and I was allowed to donate the item that I couldnt fit

Date of experience: April 27, 2020
Indiana
1 review
0 helpful votes
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Great comfortable bras!
April 27, 2020

These bras fit well, are supportive, and very comfortable. I like the ability to slip it on over my head and not have to fasten it and worry about my straps falling down.

Date of experience: April 27, 2020
New York
1 review
0 helpful votes
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Assurance
April 27, 2020

Very Knowledgeable with representative she help me a with my issue

Date of experience: April 27, 2020
Washington
1 review
0 helpful votes
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Surprisingly Comfortable
April 27, 2020

Once I received the ShaperBra, I put it to the test. 18 hours of continuous active and sedentary wear. At the end of the day, the bra continued to be very comfortable. It passed the wash-n-dry test. I am very pleased.

Date of experience: April 27, 2020
Florida
1 review
0 helpful votes
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Loving my Items!
April 27, 2020

I was skeptical but I am loving all my items and can't wait to order more! Thank you for giving me self esteem back

Date of experience: April 27, 2020
Michigan
1 review
0 helpful votes
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GREATLY HAPPY
April 27, 2020

I was very happy when my order was delayed someone emailed me and said not to worry I will check and see what's going with ur order I appreciate that. THANK YOU SHAPEMINT WILL CONTINUE TO ORDER AND LET OTHERS KNOW THE GREAT EXPERIENCE I HAD.

Date of experience: April 27, 2020
Texas
1 review
0 helpful votes
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Another Awesome purchase!
April 27, 2020

This time I bought 3 different pieces. And they were all great.

Date of experience: April 27, 2020
Texas
1 review
0 helpful votes
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Legging
April 27, 2020

I get great service when I got the wrong size& color.
Plus great discount specials

Date of experience: April 27, 2020
Georgia
2 reviews
0 helpful votes
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Fantastic
April 27, 2020

The order arrived at a decent amount of time. The shapermint is made of great quality and material. The shapermint fit very well

Date of experience: April 27, 2020
Oregon
2 reviews
1 helpful vote
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Pushy
April 27, 2020

Trying to return an item was very difficult. There was lots of pressure to exchange, and I attempted to return twice, then had to wait for a rep to contact me back. When they did, there was more pressure to exchange. Sizing was also misrepresented, although I said what brand and size bra I wore. Return charged shipping and handling as well- nearly $10. I won't shop here again.

Date of experience: April 26, 2020
Shapermint R. — Shapermint Rep
over a year old

This is not the experience we want you to have, Michelle. Let us look into your order to see what we can do. Can you send us a DM with your order details through this link http://m.me/shapermint?

Mississippi
1 review
0 helpful votes
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Love my no underwire bra!
April 27, 2020

First rate all the way! I accidentally, last minute ordered a wrong size, because I wanted another bra, so I contacted their support line and right away they fixed it!

Date of experience: April 26, 2020
Florida
1 review
0 helpful votes
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Fit like a glove
April 27, 2020

At first I look at it and said there no way I can fit them. But when I tried them it was fantastic

Date of experience: April 26, 2020
Germany
1 review
0 helpful votes
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Love the PRODUCTS
April 26, 2020

I have been wearing the the bra on a daily basis. Due to this COVID-19 stay-home guidelines Been home trying to be as comfortable as ever. The bra is essential in every women's collection. I have also been using the tank during these hot days. This tank you could use it with or without a bra. I hate using shirts without a bra because I'm a 40D but this shirt keeps my boobies in its place.

Date of experience: April 26, 2020
Texas
1 review
0 helpful votes
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Great product
April 26, 2020

This bra is very high quality and comfortable. Customer service is awesome. I would recommend that you consider ordering up in size.

Date of experience: April 26, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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