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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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After contacting customer service via the FAQ page there remained confusion to the status and location of my order. I was able to find the tracking number of the item I returned to be exchanged. After supplying the tracking number and the last information listed that I could see the item was found and a new order created and shipped. I don't believe this would have happened if I couldn't locate the tracking info from my exchange. The good news is response times are phenomenal! Everyone was polite and there seemed to be some consistency with the representatives handling my issue. I'll have to wait until the new bras arrive to give an overall opinion of the product.
I tried 2 sizes and the both rolled down as soon as I put them on. Now I have to send them back for a refund. Ireally needed them now. I don't need to be doing a return while covid 19 is a threat. I have no choice. I hate the trouble of doing refuds anyway.
This bra is the softest and most comfortable I've ever worn... washes well and with enough stretch to last the day. Treat yourself...
I can not say one bad word about any of the interactions I've had with customer service. However I've order several pieces and havent been satisfied with any of them
I love how my shape wear fit my body. I would recommend to people to order from them.
My original purchase didn't fit. The exchange process was seamless. I received the new size within days. No Drama! That's the best way to do business. I'm a customer for life!
My experienced with Shapermint was fast,& easy. The products are as advertised; The quality of the product is hi-end; It is comfortable, it offers control, definition, and support.(after trying 2, I bought 6 more) The price per item is second to none; its cost effective, anyone can afford one. I will definitely be shopping here again, and I will be proud to recommend this product to everyone..
This is a great company to work with. This was a no hassle exchange from a previous purchase. Everyone I dealt with was wonderful. I will definitely order from them again. Wonderful experience. I love the product as well all good.
I was amazed how easy it was to get the right size!
The Tbrow-On Wirefree Bra was more than I expected. Why? Because after wearing a bra with underwire for over 40 years, I was convinced that I needed it to support my DD girls. However, after trying on the throw-on bra, this rationale was totally false. The bra held my girls in place, straps didn't cut into my shoulders, the material was breathable and soft, and no snaps or hooks to fasten. I literally slept with the bra on the entire night.
The Scoop Neck Cami: I absolutely loved it. My preference for camisoles are scoop neck versus V necked. This cami also holds your DD girls in place. It enhances button down blouses or sheer tops. The material is soft and breathable. It can be used for as exercise gear, casual wear, or dressy wear. I absolutely love it and will be ordering other colors than black.
They are comfortable! They look great! Feel great and honestly stay in place! I wore them all day long doing many physical tasks just to see. No pinching, no binding! Just perfect! Already referred my BFF and 2 colleagues from work! Will buy again.
The product is just as expected very nice quality came quickly
A very firm, comfortable, looking out of site moment. It gave me that, can't touch this, all eyes on me & elegant sway style. I'm very pleased to have purchased your product. Thanks.
I was hesitant about purchasing online, wondering how the fit would be. Let me just say I truly LOVE these leggings! They have exactly the right amount of stretch and the fit is great!
I really liked how the fabric felt next to my skin. The Shapermint was NOT mechanical and shifty like the last body appearal I tried. You can move comfortably and breathe normally. I love it!
Covered me from ankle to just above my stomach, kinda hard to get into. But they were comfortable to ware for 4 hours but then I needed out.
A very difficult return process via chat, you can not log in and pull up your order and print a label. Plus they charge a $6.95 return fee! You also can not call in to make a return only leave a message. My order had no packing slip with order information and I could not log in online to find my order on the web site. Also very pushy to exchange the item.
Sorry for what happened, Lisa. Were you able to register an account using the email address associated with your order? Please know that we're always here for you. If you need further assistance, send us a DM at http://m.me/shapermint.
Awesome! Costumer service helpful, i love my cami. I bought twice already. I will buy more for sure.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Due to the ongoing global situation, we've extended our exchange and return policy to 60 days, Dana. Should you need help exchanging or returning them. Just send us a DM through this link http://m.me/shapermint.