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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I ordered the wrong size, the company replaced it and i didn't have to go through the trouble of shipping back the old one, which made my life easier. The replacement shipped super fast & fit like a charm.
Very soft and comfortable. Moves with you and straps sliding off of your shoulders doesn't happen! I've bought 2 already and will get the last color soon
I was pleasantly surprised! I've used other brand shaper wear in the past and been unhappy because they cut in at the thighs. Your shaper wear doesn't! It's comfortable and stays in place. I forget I have it on.
Very happy. Comfortable. Am very please with purchase.
They send me a card with a promo to use and it didn't work how sad next time I just won't buy anything.
I love the item i ordered, its just a little small to me. So, i called the customer service and replaced the item for a bigger size without any charge!
Great customer service I would recommend them to everyone
My experience has been amazing! I have bought a lot of things from them and I have no complaint at all!
This tank fits great and is very comfortable, Does not feel tight and constricting like most shape wear. Very pleased.
When the bra csme I was excited but a little disappointed that the cups seem kinda small. Guess that is the compression part but I was not prepared for that compressed. I am learnng to fell comfortable in it aroind home but it is not yet my "church" bra!
After opening my package there was blood splattered on my package they were white in the blood was very prominent and I couldn't get the blood out of it so no I'm not real happy. I sent them a text the same day and got no response
I liked my shaper but I'm gifting to
My momma. It didn't fit me and I'm pretty sure the medium will be too small. But I think it's a good product.
This is not my first experience with Shapermint, we've become fast Friends... Reasons you ask: They carry all our Undergarment needs, as well as Tanks, Leggings etc... Here's the Kicker, if YOU made a misjudgment or mistake, they are Right on the Spot to assist and Correct!
DHL is not a service I am feeling good about. I am still looking forward to receiving my order. They didn't leave me anything in my mail box and they may not get me home because I am a very busy woman. I love your product and I am eager to have it in my hand. This delivery service is not making me want to do an order, for I am afraid I won't receive it.
I received both pkg but they don't fit me.
I can even get my leg through to try them on. I ordered 3xlxlxl and that's what I take in all my other clothes. I would need to return them for a bigger size.
We'll help you with your return request, Ann. Can you send us a message with your order details via this link http://m.me/shapermint, please? Thanks!
I have had a very positive experience using Shapermint! The shapers I ordered are comfortable & have made me feel great, whenever I wear them.
They are soo comfortable. I bought 2 and fhen another black again. And the best of the best is the bra extension hooks in the back. Why can't all bra Co's do the same thing. I mean, we all gain wt at times and need it to continue wearing them in comfort
Very comfortable and will purchase more from this company.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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We can apply the promo code for you, Rosa. Send us a message with your order details here http://m.me/shapermint.