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Shapermint

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
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North Carolina
1 review
0 helpful votes
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Very Happy
July 30, 2020

Both ordering and the product made me very happy. Ordering was a breeze. The description and sizing met all my needs and was easy to access.

Date of experience: July 30, 2020
Idaho
1 review
0 helpful votes
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It's what you expect!
July 30, 2020

It is sooo nice! It sucks in your tummy just right! Highly recommend! I am a teen, and it's pretty great! I am sooo happy i bought this!

Date of experience: July 30, 2020
New Jersey
1 review
0 helpful votes
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I bought several items and had to return them for a different size with no problem at all. But to no avail the bra's still didn't fit either and with no problem got a refund with no problem at all

Date of experience: July 30, 2020
Shapermint R. — Shapermint Rep
over a year old

Appreciate the feedback, Tonya and we're sorry if it didn't work on you. Should you need more help, please don't hesitate to send us a message here http://m.me/shapermint

Minnesota
1 review
0 helpful votes
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First Time Buyer
July 30, 2020

The bra did not work for me. Customer service was timely and helpful about next steps.

Date of experience: July 30, 2020
Florida
1 review
0 helpful votes
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Customer service= great
July 30, 2020

Very helpful with my purchase and making it right. Unfortunately, i was notified my replacement item was delivered but it wasnt. On a quest to find it.

Date of experience: July 30, 2020
Shapermint R. — Shapermint Rep
over a year old

Oh, no! Sorry about that, Lisa. Allow us to help find the replacement order. Can you send us a DM with your order details, please? Thank you.

District of Columbia
1 review
0 helpful votes
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I was going to give four stars
July 30, 2020

Five stars for outstanding customer service. I was going to give a four star because my purchase was a no go. Nice but not what I was looking for. That being said I will probably shop again and I've recommended the site to others.

Date of experience: July 30, 2020
Virginia
1 review
0 helpful votes
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Good product
July 30, 2020

Fit is great, very comfortable, light weight. Will order more.

Date of experience: July 30, 2020
Florida
1 review
0 helpful votes
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Long leggings
July 30, 2020

Very comfortable. Slimming. I wear them three days a week.

Date of experience: July 30, 2020
Pennsylvania
2 reviews
0 helpful votes
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Very happy with my Shapermint.
July 30, 2020

Initially ordered a size too big but it was exchanged.

Date of experience: July 30, 2020
Texas
2 reviews
0 helpful votes
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All day comfort
July 30, 2020

Convenient and affordable shopping and hassle free shipping

Date of experience: July 30, 2020
Texas
1 review
0 helpful votes
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Best Bra Ever
July 30, 2020

So comfortable. Fit is perfect. Bought one for my daughter and she is hooked as well.

Date of experience: July 30, 2020
Pennsylvania
1 review
0 helpful votes
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5 Stars!
July 30, 2020

With gaining weight not knowing my exact size their customer service was amazing to work with on an exchange. I feel better in my clothes now!

Date of experience: July 30, 2020
Texas
1 review
0 helpful votes
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Shape Wear
July 30, 2020

I love my new shaper underwear/tummy control. I wear it under every item of clothing I own. It's very comfortable and I'm no longer self-conscious when I wear tight clothing.

Date of experience: July 30, 2020
Texas
1 review
0 helpful votes
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Disappointed
August 29, 2020

I ordered in the 19th of July paid extra to have them here sooner and still have not received them 11 days later. When the expedited shipping Is suppose to have them here in 3-5 days. I am not happy as I have emailed and called and got no response from anyone.

Date of experience: July 30, 2020
Ohio
1 review
0 helpful votes
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Would definitely recommend and will be ordering g from again

Date of experience: July 30, 2020
Pennsylvania
1 review
0 helpful votes
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Pretty and functional
July 30, 2020

Most comfortable while holding me in, in all the right places

Date of experience: July 30, 2020
New York
1 review
0 helpful votes
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Bras
July 30, 2020

I ordered a few bras for my daughter, she loves them she says their the most comfortable bra she has ever owned

Date of experience: July 30, 2020
California
1 review
0 helpful votes
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Awesome Experience
July 30, 2020

I want to thank you for the best fitting underwear I have warned. I love wearing them.

Date of experience: July 30, 2020
Missouri
1 review
0 helpful votes
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Tank top shaper
July 29, 2020

It is very comfortable. It does not roll. Stays in place.

Date of experience: July 29, 2020
California
1 review
0 helpful votes
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I purchased several items during the sale and encountered a problem after I submitted my order. The customer service representatives were very helpful. The items I ordered did stretch, are comfortable and do not irritate my skin like other brands.

Date of experience: July 29, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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