Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Both ordering and the product made me very happy. Ordering was a breeze. The description and sizing met all my needs and was easy to access.
It is sooo nice! It sucks in your tummy just right! Highly recommend! I am a teen, and it's pretty great! I am sooo happy i bought this!
I bought several items and had to return them for a different size with no problem at all. But to no avail the bra's still didn't fit either and with no problem got a refund with no problem at all
The bra did not work for me. Customer service was timely and helpful about next steps.
Very helpful with my purchase and making it right. Unfortunately, i was notified my replacement item was delivered but it wasnt. On a quest to find it.
Oh, no! Sorry about that, Lisa. Allow us to help find the replacement order. Can you send us a DM with your order details, please? Thank you.
Five stars for outstanding customer service. I was going to give a four star because my purchase was a no go. Nice but not what I was looking for. That being said I will probably shop again and I've recommended the site to others.
Initially ordered a size too big but it was exchanged.
So comfortable. Fit is perfect. Bought one for my daughter and she is hooked as well.
With gaining weight not knowing my exact size their customer service was amazing to work with on an exchange. I feel better in my clothes now!
I love my new shaper underwear/tummy control. I wear it under every item of clothing I own. It's very comfortable and I'm no longer self-conscious when I wear tight clothing.
I ordered in the 19th of July paid extra to have them here sooner and still have not received them 11 days later. When the expedited shipping Is suppose to have them here in 3-5 days. I am not happy as I have emailed and called and got no response from anyone.
Would definitely recommend and will be ordering g from again
Most comfortable while holding me in, in all the right places
I ordered a few bras for my daughter, she loves them she says their the most comfortable bra she has ever owned
I want to thank you for the best fitting underwear I have warned. I love wearing them.
It is very comfortable. It does not roll. Stays in place.
I purchased several items during the sale and encountered a problem after I submitted my order. The customer service representatives were very helpful. The items I ordered did stretch, are comfortable and do not irritate my skin like other brands.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


Appreciate the feedback, Tonya and we're sorry if it didn't work on you. Should you need more help, please don't hesitate to send us a message here http://m.me/shapermint