On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Shapermint customer service is amazing! I love every item I've purchased from the site!
Very good, the company went all out to help me fix the problem.
My body's need were not met while the item was true to the promotion, so I had to send it back. I was pleasantly surprised by the quick and courteous response. I will continue to look at their products before any other brand because of their quality and service. Oh, and by the way, the product was of the highest quality, and style.
They show models wearing the garments with no problem, trying to put the garments on is a chore and when on they are not smooth to the skin like they show
So you have wrinkles under the outer garments if you wear it like that.
Hi, Brigid. Thanks for your sharing your thoughts. Please send us a DM through our Facebook Messenger at http://m.me/shapermint, so we can help you with your order and get the right fit.
Could not place my each time I put my card info in tried to complete my order it did not go through. Frustrating
That's a bummer, Alberta. Please send us a message at http://m.me/shapermint, so we can help you out. Thanks!
I need much support with my bras. This had none. The quality is excellent but it just does not have the support. I really would like some directions to send them back
Leave it to us, Kim. We’re here to help. Please send us a DM through our Facebook Messenger at http://m.me/shapermint, so we can help you get the right fit.
Lovely fit. Love feeling secure when I'm wearing form fitting clothes out
Easy to place order. Fairly quick delivery during pandemic. I love the true fit bras to wear for yoga
Love the tank tops, they are super comfy. The bras are beyond comfy, you forget you're wearing one. Thanks
Don't hesitate to order this product. So comfortable and doesn't roll down at all. And they ensure you are happy and have the right size. Would definitely order again.
I have purchased similar items that claim to smooth and nothing rolls. Only to be greatly disappointed(always two sizes too small). Not this time... I decided to wear a clingy dress with leggings. I opened the shapermint packaging preparing for the "battle of the fluff" to be confined by small "fluff constricting attire."
I was more than surprised! I chose to wear the high waisted shorts. They slid easily over the fluff! No huffing and puffing, no contortionist bending... As other reviewers recommended, I placed the waist band under my "over the shoulder boulder holder." No rolling down. I pulled up my leggings. The shorts hems did not roll up nor did the roll up when walking.
I am seriously impressed with these and will order again in multiple colors!
Fits great and have ordered 2 more in nude. Maybe next time I'll try a different color.
I love the products I ordered, very comfortable. I had to return and exchange an item or two due to sizing issues; the returns were easy and seamless. What a wonderful company. I received my item promptly, in good order and the sizing was perfect. I will surely be back for more shapewears.
Excellent I would recommend them to my friends! They are so comfortable you can sleep with them on!
I was having issues with my belly so, I saw the ad on Facebook and said that I have to get some of those. I've ordered several times.
I had trouble with sizing, & I got very good help in resolving it. The products that I tried are all very comfortable. Returns are easy too!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for leaving a feedback, Stephanie. Don't forget that we’re just a DM away through our Facebook Messenger at http://m.me/shapermint should you need assistance, okay? Stay awesome!