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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,795
value
44
quality
3,444
This company responds to reviews on average within 1 day

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37,170 reviews

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Alaska
1 review
0 helpful votes
Follow Alyssa M.
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Great quality
January 5, 2026
Updated review

Great quality, 2 items didn't fit quite as I hoped and am working with Customer Support to return/refund/exchange those 2 but I found my new favorite shapewear item which I'm ordering more of now!

Date of experience: December 26, 2025

Ive lost 130lbs in 11 months and desperately need support...
December 9, 2025
Previous review

Ive lost 130lbs in 11 months and desperately need support with loose skin and hopefully the items ordered will help me until surgery. At that point, after trying the brand, hope to also use their post-surgical compression. Fingers crossed 🤞

Date of experience: November 29, 2025
District of Columbia
1 review
0 helpful votes
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Best Shapewear Ever!
January 5, 2026

I have ordered a waist cincher, a high waisted shaping panty, and an Airslim Underwire pushup bra, and I am very satisfied with the way they make me look. I have recommended many friends and family members

Date of experience: December 26, 2025
Virginia
1 review
0 helpful votes
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Nice shapewear
January 5, 2026
Updated review

I bought two different types and one is more shapely than the other because it has more intricate closures but I look pretty good! I'm 63 inches 212 lbs and 32 in waist and I wear between 12-14 (Levi's for example)

Date of experience: December 26, 2025

Fast shipping and product as advertised

Date of experience: December 14, 2025
New York
1 review
0 helpful votes
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Purchased items b1g1. I needed shalwar for an event. It took nearly a month to arrive and they arrived separately on different days. When I inquired on live chat, the lady came off as dismissive and rude. She resent the order claiming it was lost, but my tracking said it never left the warehouse. She then ended the convo, no apology, nothing. The items were of good quality though, although their sizing is definitely smaller than other brands I've purchased shapewear from. I ordered a medium, which is my size in maiden form, but prob need more like an xl in shaplex.

Date of experience: December 26, 2025

My order still has not arrived
December 21, 2025
Previous review

My order still has not arrived

Date of experience: December 11, 2025
New York
1 review
0 helpful votes
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Shipping issues with the carrier
January 5, 2026
Updated review

I'm very nervous ordering because the first time my package was lost, and the second time I was only lucky enough to find it left unattended in the lobby. I provided my apartment number, so I really wish the carrier would deliver the package directly to my door. I would also prefer delivery through UPS or FedEx to avoid these issues in the future.

Date of experience: December 26, 2025

Issue with delivery
December 12, 2025
Previous review

The delivery person left my package in the lobby by the mail room for the US Postal Service instead of bringing my package to my door. I almost lose my package. So therefore, I get a little nervous every time I order something from here.

Date of experience: December 1, 2025
California
1 review
0 helpful votes
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Important item was missing.
January 5, 2026

My previous order was the first one and I ordered a few items but out of all the items there was one I really needed for an event. I was disappointed. I did email your company and the item was eventually replaced but unfortunately for me not on time for my event. I'm really hoping this time all my items are in the package. I loved everything piece I bought last time so I'm trying some different ones this time.

Date of experience: December 26, 2025
Florida
1 review
0 helpful votes
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Unbelievable shapewear!
January 5, 2026
Updated review

I've been looking for shapewear that wouldn't appear under my clothes, and discovered shapellx. The piece i purchased were shorts and did exactly what I needed it to do.

Date of experience: December 20, 2025

Easy to navigate and several options to choose from
December 20, 2025
Previous review

Easy to navigate and several options to choose from

Date of experience: December 10, 2025
Ohio
1 review
0 helpful votes
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Shipping
January 5, 2026

I give it a rating of 3 because it took so long to come. I'm hoping that this time around it will come here in a timely manner being that I paid for rush delivery.

Date of experience: December 26, 2025
Massachusetts
1 review
0 helpful votes
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Run big
January 5, 2026

The products run so big. I bought 3 different one. They were supposed to be my size but there were no snatches going on around my waist. I feel like the material didn't have enough support around the waist. I ended up giving all 3 of them away because I hate dealing with returning items if the company is not around.

Date of experience: December 26, 2025
Ohio
1 review
0 helpful votes
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I love these!
January 5, 2026
Updated review

My only set back... is I've only wore them twice, and I got a snag. How do I exchange? I really love these shapers, they are comfortable.

Date of experience: December 26, 2025

Thanks I'm so excited
December 20, 2025
Previous review

Thanks I'm so excited

Date of experience: December 10, 2025
North Carolina
1 review
0 helpful votes
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Must have short torso.
January 5, 2026

Bought the shaper jumper with corset built-in. Not only did it accentuate bulges instead of smoothing out, but the bra cups couldn't even reach my chest. It fit like a wrestler suit.

Date of experience: December 26, 2025
Florida
1 review
0 helpful votes
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Liked the quality and design of the product; however, unfortunately, the size is too large for me, and it doesn't provide the fit I was expecting. Because of this, I would like to return the item.

I would appreciate your guidance on the return process.

Thank you very much for your support.

Date of experience: December 26, 2025
Florida
1 review
0 helpful votes
Follow Velda B.
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Always pleased with my products.
January 5, 2026

I have several pieces and have never been disappointed. I keep ordering new pieces because I am losing weight and regardless of how I feel in my body, I look good with my Shapellx on.

Date of experience: December 26, 2025
Pennsylvania
1 review
0 helpful votes
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Perfect for my wedding gown!
January 5, 2026

Better fit, feel, and comfort than "brand name" bridal stores! Good and reliable information for sizing, especially if between sizes.

Date of experience: December 25, 2025
North Carolina
1 review
0 helpful votes
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Not necessarily what I expected
January 5, 2026

Social media/content creator reviews on this product seem to be overly emphasized on its greatness. It is nice, but it's a standard shaper. I believe I got it in sane but the original price I likely wouldn't pay for. The material is comfortably and not suffocating. Smooths out curves but doesn't give the hour glass figure I was hoping for. I did however order another product from shapellx, I'm hoping it does what I'm wanting it to do - that's to give enough compression in the midsection to create the hourly glass figure. We'll see!

Date of experience: December 25, 2025
California
1 review
0 helpful votes
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Makes me feel perfect!
January 5, 2026

I have tried different shapewear in my lifetime but none as comfortable as this. I recently went through weightloss surgery and shedded weight kike crazy. I found that this shapewear has helped me get my hourglass figure and compresses my body in just the rught places. I keep coming back for more!. I recommend this 100%

Date of experience: December 25, 2025
South Carolina
1 review
0 helpful votes
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Good experience with purchase Garnet was exactly as advertised. I have not needed to wear quite yet, but looking forward to the new purchase of the bra that I will use daily.

Date of experience: December 25, 2025
Wisconsin
1 review
0 helpful votes
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Not true to size
January 4, 2026

I ordered a bra and it didn't fit but I ordered a bigger size and it still was too small and I ordered a body shaper for a wedding only for it not to fit either

Date of experience: December 25, 2025
Georgia
1 review
0 helpful votes
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Great
January 4, 2026
Updated review

I haven't tried everything on yet but I tried on the bra and it feels good, but I want to know what happened to my free bra buy one get one free

Date of experience: December 25, 2025

By this being my first time I'm so excited to do so,...
December 23, 2025
Previous review

By this being my first time I'm so excited to do so, so I'm hoping y'all good folks don't let me down

Date of experience: December 13, 2025
North Carolina
1 review
0 helpful votes
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Confidence level back
January 4, 2026
Updated review

I love the way that I look and feel in my clothes again. Looking forward to getting back in the gym but until then I'll continue to support you all. To any woman out there feeling bad about the way you look in your clothes. Invest! I was in a fatal car accident that killed my fiance. Had so much happen to me that I had to be put on so many different medications that has put weight on me. But im trying to get my life back in order. In due time. You guys are great

Date of experience: December 25, 2025

Wonderful
December 20, 2025
Previous review

I love the idea of you can go to bathroom and not have to pull anything down. It saves so much time

Date of experience: December 10, 2025