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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,793
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

36,981 reviews

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Tennessee
1 review
0 helpful votes
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The Shape is REAL…..
January 7, 2026

Shapellx has created GREAT help in assisting women such as myself with high quality product to boost confidence, beauty, a sense of pride and purpose for women of all ages, my experience has been nothing short of amazing with every order I have ever made, this is a Women uplifting Women product.

Date of experience: December 27, 2025
Michigan
1 review
0 helpful votes
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Not yet Impressed
January 7, 2026

I wasn't impressed with the bra from my first and only order until now. I tried to replace/return but was offered the option of a card so I accepted it. The bra didn't fit as I expected it would, maybe because of my mom boob, the size was ok but my breast were flattened and I still had some under arm spillage

Date of experience: December 27, 2025
Texas
1 review
0 helpful votes
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Amazing customer service
January 7, 2026

I accidentally ordered the wrong size and customer service was amazing. They contacted me very quickly and made everything right. They replaced my order in less than a week and during the holiday madness! I'll definitely be ordering again soon and recommending to all my friends and family!

Date of experience: December 27, 2025
Texas
1 review
0 helpful votes
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Love
January 7, 2026

This bra has seriously made me so happy. I can Never find bras that fit correctly EVERYWHERE. Well this one does. I have issues finding bras that fit in the band and the cup. Most of the time to have a good fit in the sides I'm spilling over the top. But I'm completely covered with no gaps and the girls look great! I'm glad I got Two!
The ONLY negative would be the lower band of the bra where it meets the wire part rubs my side pretty bad especially when sitting.
But the rest honestly makes it worth it for me.

Date of experience: December 27, 2025
New York
1 review
0 helpful votes
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Love it but..
January 7, 2026

I love everything about this shapwear. Comfy & sexy just perfect but it's not puncture proof my first one ripped the second time I put it on but I will just be more careful next time. Im going to continue to order & wear them. I definitely recommend

Date of experience: December 27, 2025
Georgia
1 review
0 helpful votes
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Instant hour glass
January 7, 2026

This shape wear sucks you in perfectly! I am now motivated to exercise seeing how great I could look without love handles and belly poking out!

Date of experience: December 27, 2025
California
1 review
0 helpful votes
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Sooo good.
January 7, 2026
Updated review

This shape wear has high compression and really pulls you in. I am 5'9 and have a long torso luckily the shape wear i chose has adjustment clasps at the top i will need to purchase extenders to have it fit more comfortably. Although I don't want to get extenders and I could exchange this style i like the back smoothing it gives me Right now with the crotch pulled all the way up the shoulder strap is at the last clasp and still feels like it digs into the top my shoulders. You may want to Consider a different style with stretchier elastic straps if you have a long torso like me.

Date of experience: December 27, 2025

I want more reviews on sizing
December 12, 2025
Previous review

I want more reviews on sizing

Date of experience: December 1, 2025
Canada
2 reviews
0 helpful votes
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Just as described!
January 6, 2026

I saw this shapewear online and decided to purchase one based on the reviews and videos! Let me say I am certainly not disappointed. It fits just as it says, I wear a lrg, i purchased the lrg and it fits perfectly. This shapewear smooths me out in the right places and the best part it does not roll down like the others I have purchased, also its very invisible under my dresses! Highly recommend. I will be purchasing a second one soon! Thank you Shapellex!

Date of experience: December 27, 2025
Georgia
1 review
0 helpful votes
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Everything I ordered was sized wrong but when I reached out to customer service they ordered a full refund and to keep the items that aren't the right size. I'm on a weight loss journey (aren't we all) and these items will fit in the next 6 months so it's a pretty amazing offer. Can't wait for the proper items as I had gotten a few of the tanks on Amazon and absolutely love the brand. For reference I am Strawberry shaped with PCOS, so my stomach above the belly button is larger than my waist or hips. Some items only have waist and hip sizing where bust is needed to ensure item will fit over that area.

Date of experience: December 27, 2025
Florida
1 review
0 helpful votes
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Great Product
January 6, 2026

My experience with Shapellx has been great. There website was easy to navigate and pick the correct shape wear for me. I will definitely be purchasing from them again.

Date of experience: December 18, 2025
Oklahoma
1 review
0 helpful votes
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Is worth every penny!
January 6, 2026

This is my third shapewear from shapellx. I ja e bought one for my mother and have told my bestie about them and they both are in love with the product!

Date of experience: December 27, 2025
Rhode Island
1 review
0 helpful votes
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Ill fitting
January 6, 2026

I thought I found the perfect backless halter bra, but it was actually very ill fitting. The body was so tight I could barely get it on and the cups were huge and not form fitting at all, just floppy and loose. Too bad.

Date of experience: December 27, 2025
New York
1 review
0 helpful votes
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Too complicated
January 6, 2026

The product was way too hard to use and keep adjusted. Seen like no matter how many times I would try to get the waist trainer to fit without complications another part needed to be tucked, making it very uncomfortable.

Date of experience: December 27, 2025
Texas
1 review
0 helpful votes
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I love all my products
January 6, 2026
Updated review

From ordering to delivery to the quality of the products, it has been amazing shopping with them. I am definitely buying more items.

Date of experience: December 27, 2025

Was fast and easy and cute products
December 22, 2025
Previous review

Was fast and easy and cute products.

Date of experience: December 12, 2025
New Jersey
1 review
0 helpful votes
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Nice!
January 6, 2026

I. Ordered a Bra and was to big… Shapelix sent a different bra in a different size with no problems… quickly delivered to me… I appreciate Shapelix for handling problem with ease of transition… I ordered bare essential Airslim Bra. They sent a new Bra different size. This bra is true to size and a great Bra. Just make sure you take your measurements correctly and use the size chart. Or call Shapelix for suggestions. Great purchase and experience with this company

Date of experience: December 27, 2025
Georgia
1 review
0 helpful votes
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Customer Service Contact should be easier
January 6, 2026
Updated review

Difficult getting a phone call through which I never did so i send an email which took the company more than 5 days ti respond. Then the response wasn't clear, reached back out and finally a clearer resolution was given. Being able correspond by phone would save time. It just a long process to get your merchandise returned and ir Exchanged.

Date of experience: December 27, 2025

Just purchased a bra... amazing fit
December 4, 2025
Previous review

Great fit back coverage and great support

Date of experience: November 24, 2025
Florida
1 review
0 helpful votes
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Great fit
January 6, 2026

I will highly recommend this product Great fit comfortable and is doing what it said it's going to do Thank you so much Great job guys

Date of experience: December 27, 2025
Massachusetts
1 review
0 helpful votes
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Faja
January 6, 2026

Me quedaron el producto me acaba ya soy cliente fija gracias 🙂

Date of experience: December 27, 2025
Mississippi
1 review
0 helpful votes
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You Better Go Get You Some Products
January 6, 2026

I have purchased Several Items From Here. And the quality is very good and the customer Service is top tier. The website is easy to navigate and shipping is quick and simple.

Date of experience: December 27, 2025
Ohio
1 review
0 helpful votes
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Loved my items
January 6, 2026

Ordering was easy. The description of the items were correct and the fit of the items were excellent. I would order from Shapellx again. I purchased a shape wear item for my mother and I am hoping it fits her. I would like discounted items please.

Date of experience: December 27, 2025