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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,789
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

36,779 reviews

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Missouri
1 review
0 helpful votes
Follow Lakanisha P.
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I have purchased a few things from you all and I love the product, when I got my first purchase I was over 200 pounds I got 2 of the body suits and felt so great about myself now I'm smaller and I look even better thank you for this product

Date of experience: January 21, 2026
North Carolina
1 review
0 helpful votes
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I liked it but the band at top separated and it's not as top proof as they say. Going to try again because it did hold me in.

Date of experience: January 21, 2026
Illinois
1 review
0 helpful votes
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Nice shapewear but sizing is off
February 1, 2026

I ordered according to the size chart and the shape wear was very hard to get into. I think the product is excellent so I'm ordering a medium this time around

Date of experience: January 21, 2026
Texas
1 review
0 helpful votes
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Best shaper
February 1, 2026

Great shapers and material. Only wish I had of gotten a smaller size. The customer care team took very good care of me though! I will be ordering more and even telling a friend to tell a friend!

Date of experience: January 21, 2026
Washington
1 review
0 helpful votes
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I was looking forward to my product. I ordered it according to my size. I'm curvy but want a snatched look under garments. When the product arrived I tried on both and sadly neither one of them did what I was sold on. It made my buttocks flat and cut into my legs. I'm asking for a full refund.

Date of experience: January 21, 2026
Alabama
1 review
0 helpful votes
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Disappointed
February 1, 2026
Updated review

My overall experience with Shapellx has been very disappointing. The shaper is significantly too small, I attempted to try one on but could not pull it up at all. The second item remains unopened. Despite my efforts to follow the stated return policy, the company has been uncooperative and unwilling to properly assist with the return or issue a full refund.

Date of experience: January 21, 2026

The website was easy to navigate
January 20, 2026
Previous review

The website was easy to navigate. I read the reviews and made my choice.

Date of experience: January 9, 2026
Massachusetts
1 review
0 helpful votes
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I like it.
February 1, 2026
Updated review

My first delivery had an issue and they helped fix it in less than no time and I received my new delivery. The customer service rate is 5 stars.

Date of experience: January 21, 2026

The order came on time but I didn't try it on until yesterday Christmas Day and my own has holes. It just spoiled my day because that was what I wanted to put on. I already removed the tag because I believed it will fit well but about two holes on the side.

Date of experience: December 26, 2025
Texas
1 review
0 helpful votes
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Finally, I have a booty again
January 31, 2026

I ordered 2 different shape wears a they both gave me a booty. I had a butt when I was younger and skinny but as I've aged I've also gained weight an now my butt looks square and flat… this shape wear picked up what was sagging and made it look decent. I'm impressed.

Date of experience: January 21, 2026
Nevada
1 review
0 helpful votes
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Sizing
January 31, 2026
Updated review

Im usually a medium, and with different size breast can be a C or D. When I measured myself this time around the scale was suggesting I go with a small and a C. I wish I stayed with a medium and a D because they don't fit as well as I'd like. Sorta tight and don't allow any space if I grow. I'm more so bummed because I LOVE THESE BRAD! They are so comfortable, I think just the sizing was off for me..

Date of experience: January 21, 2026

Cute selection
January 19, 2026
Previous review

Cute selection

Date of experience: January 9, 2026
District of Columbia
1 review
0 helpful votes
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Didn't disappoint
January 31, 2026

I ordered two products, both of them appear to be a durable quality, and do make changes in my body shape and the way that they describe. Looking forward to returning one of them because it was too large and wearing the other one consistently.

Date of experience: January 21, 2026
Louisiana
1 review
0 helpful votes
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Comfortable pretty design
January 31, 2026
Updated review

I liked the look and feel of the bra and the fact that it has a wide band. Unfortunately, they didn, t have my size and I ordered a different size and the fit still didn, t work. But I am placing another order because I found a bra that had my size.

Date of experience: January 21, 2026

I like the way the bras look
January 19, 2026
Previous review

I like the way the bras look. I hope that they do what they say, if so I will be ordering again. The bras are beautiful.

Date of experience: January 9, 2026
Nevada
1 review
0 helpful votes
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Quality of the products are good.
January 31, 2026

Shipping and product quality is great. I still haven't quite figured out my sizing since my measurements aren't proportional.

Date of experience: January 21, 2026
New Jersey
1 review
0 helpful votes
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Great material & Support
January 31, 2026
Updated review

I saw good reviews about these bras but I was hesitant to buy because I've had to return so may bras because of awful quality. I was finally desperate enough to buy bras from here as my last bra was about to give out. Once I tried it on I fell in love.

The material is thick and sturdy, yet soft. My chest has the greatest support it has ever had and I feel as if I got a breast lift. My side fat is sucked in by the bra siding giving me a slimmer look

The only downside is that the straps are on the thinner side so they digged into my shoulders pretty bad the first week, but after that either I broke in my bra or my brain is tuning out the pain lol.

But I feel it's worth it as I've lost a 100lbs so my chest is drooping and I needed a better lift and support that normal bras don't offer.

When I measured my chest two bras seems to fit what I needed so I bought 2 of each thinking I could return the two that didn't fit as perfect, but I didn't see that you can NOT return bras and underwear, but you can exchange.

Though the customer support was extremely helpful in giving me a gift card to repurchase bras later.

The reason I didn't just get another 2 right now in the size that fits is because I'm still losing weight and it would suck if I had 4 new bras, instead of just 2, that don't fit anymore.

Anyway from now on I'll be a loyal customer of Shapellx in purchasing my bras from here as the quality far exceeds anything else I have ever had.

Date of experience: January 21, 2026

The website kept refreshing on me and when I tried...
January 15, 2026
Previous review

The website kept refreshing on me and when I tried to click on the band & cup sizes and color options the website was giving me trouble on clicking.

Date of experience: January 5, 2026
New York
1 review
0 helpful votes
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Came with a hole in it
January 31, 2026
Updated review

I ordered 2 bras and a shapewear the shape wear had a hole in it and the bras fit good for 1 day then I noticed my breast starting to come out the top while dancing.

Date of experience: January 21, 2026

Very easy to find exactly what u are looking for
January 19, 2026
Previous review

Very easy to find exactly what u are looking for

Date of experience: January 9, 2026
Texas
1 review
0 helpful votes
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I need a return label
January 31, 2026

Bad customer service. This company does not care about the customers. This company website does not have access to returns. This is a company to scam people's money. I have sent 7 emails and they keeping avoiding the problem. I want a refund.

Date of experience: January 21, 2026
Ohio
1 review
0 helpful votes
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Mind blown
January 31, 2026
Updated review

After reviewing all of these videos across social media I wasnt expecting much thinking these are paid social media influencers. Well I'm completely satisfied with my purchase one of the bodysuits I ordered didn't fit so I had to send it back but the other two I items I received I believe I see a difference when I have the shape wear on while wearing a fitted outfit compared when I don't have the shape wear on. I was looking for shape wear for my upcoming wedding and I believe I've found it. Thank you Shapellx!

Date of experience: January 21, 2026

It was quick and easy loved the fact that there was...
January 18, 2026
Previous review

It was quick and easy loved the fact that there was a promotion taking place and that's there's a 30 day return or exchange policy in place that makes me feel secure in returning or exchanging my items without judgement.

Date of experience: January 8, 2026
South Carolina
1 review
0 helpful votes
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Shape wear is smaller then expected.
January 31, 2026

I brought the merchandise in my size. Product cut smaller than I thought. Never wore it's been a year. I'm still losing the weight.

Date of experience: January 21, 2026
Ohio
1 review
0 helpful votes
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I ordered the shorts after surgery, but couldn't wear it immediately. When I recovered, it was too tight and I couldn't return them because it was over a month.

Date of experience: January 20, 2026
Florida
1 review
0 helpful votes
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Sucked me in
January 31, 2026

Great shape wear. The bra size was just a little too small. And I dislike that I can see it under my clothes. Otherwise, it slimmed me up enough to fit the dress I was hoping to get into

Date of experience: January 20, 2026
Nevada
1 review
0 helpful votes
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I ordered a swimsuit on the website and received the item quickly. Once I received my swimsuit it was the best quality I've ever worn.

Date of experience: January 20, 2026