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Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Your size chart is way off. Shipping got messed up by FedEx. And I'm waiting on a exchange labeled
UPDATE 8/11/21:
So customer service reached out to me after reading my review stating want to fix the problem and is currently offering to send me the correct size. IF I receive a new I will come back with an another review
Originally my order got mixed up but they were very nice about it and got me exactly what I needed
I ordered a 6x and received a xs with no return label. Not sure if I can return it or get my money back
I had an issue with ordering initially, but the customer team stepped in and took above and beyond measures to resolve the issue in a very timely fashion. I'll update with more when the product comes in, but so far my experience has been amazing with this company.
Had an offer for promo code, responded to receive and no response
Good customer service and good quality product, true to size of the product
So far so good. I will see how long it takes to get here and see if it is what it says it is. I have gotten jipped before so I am a little skeptical.
So far so good. I will see how long it takes to get here and see if it is what it says it is. I have gotten jipped before so I am a little skeptical.
Item didn't work. Customer service sucks
Tracking number 9505. 5066. 4816. 1205. 4016. 59
Order number SYSX-*******
Item didn't work. Customer service sucks
Tracking number 9505. 5066. 4816. 1205. 4016. 59
Order number SYSX-260502
This is my second order and like the first order it was delivered promptly and it was reasonably priced. I unfortunately purchased the wrong size. Didn't return it, cus I had tried it on already.
Very fast processing and shipping, but size scale on site is off. Was not able to fit garment.
Love the shopping site and love the fit of my shaper.
The website was easy to use and I'm very excited to receive my purchase
The website was easy to use and I'm very excited to receive my purchase
Found what i was looking for fast and quick. It was fine.
Found what i was looking for fast and quick.
I enjoy the introduction of the lady showing how they shake their fists especially because it's her natural body and she's showing the average female what their body will look like inside of the shape you are and I'm praying that it is true to size as she stated
I enjoy the introduction of the lady showing how they shake their fists especially because it's her natural body and she's showing the average female what their body will look like inside of the shape you are and I'm praying that it is true to size as she stated
Great selection. It does define the shape and gives your clothes a smoother fit.
I'm not happy with my product sent an email about it and I'm not happy it keeps rolling down and I'm making payment for a product I am unhappy with
I'm not happy with my product sent an email about it and I'm not happy
I all most gave up on finding a shape wear that live up to what it say about there product. This is the real thing. My sister put me on to this. When I tried to on for the first time I didn't want to take it off. So Ii just purchase 2 more shape wear in different style.
I all most gave up on finding a shape wear that live up to what it say about there product. This is the real thing. My sister put me on to this. When I tried to on for the first time I didn't want to take it off. So Ii just purchase 2 more shape wear in different style.
The process was simple, easy, and quick. I would recommend this to anyone.
The process was simple, easy, and quick. I would recommend this to anyone.
Got largest size and it did not fit. Thought the largest would fit which was a 6x. I wear 3x usually.
Ok had a hard time at first but was better once I got it
Was easy and found just what I wanted. I'm excited to try this item and can't wait for it to come in mail thank you
Was easy and found just what I wanted. I'm excited to try this item and can't wait for it to come in mail thank you
Answer: They are legit. I purchased from them. The item was as described and is excellent quality

