Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Shapellx

Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
How would you rate Shapellx?
grey stargrey stargrey stargrey stargrey star

Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,793
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

36,996 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Cyona Y.
Unfollow Cyona Y.
Share Review
Report Review

They're trying
September 9, 2021

Your size chart is way off. Shipping got messed up by FedEx. And I'm waiting on a exchange labeled

UPDATE 8/11/21:
So customer service reached out to me after reading my review stating want to fix the problem and is currently offering to send me the correct size. IF I receive a new I will come back with an another review

Date of experience: August 9, 2021
Minnesota
2 reviews
0 helpful votes
Follow Dana P.
Unfollow Dana P.
Share Review
Report Review

Great company
August 9, 2021
Updated review

Originally my order got mixed up but they were very nice about it and got me exactly what I needed

Date of experience: August 9, 2021

I ordered a 6x and received a xs with no return label
September 3, 2021
Previous review

I ordered a 6x and received a xs with no return label. Not sure if I can return it or get my money back

Date of experience: August 3, 2021
New York
1 review
0 helpful votes
Follow Angela I.
Unfollow Angela I.
Share Review
Report Review

Great customer care
August 9, 2021
Updated review

I had an issue with ordering initially, but the customer team stepped in and took above and beyond measures to resolve the issue in a very timely fashion. I'll update with more when the product comes in, but so far my experience has been amazing with this company.

Date of experience: August 9, 2021

Had an offer for promo code, responded to receive and...
September 3, 2021
Previous review

Had an offer for promo code, responded to receive and no response

Date of experience: August 4, 2021
Ireland
1 review
0 helpful votes
Follow Sekani J.
Unfollow Sekani J.
Share Review
Report Review

Good quality product
August 9, 2021
Updated review

Good customer service and good quality product, true to size of the product

Date of experience: August 9, 2021

Delay in delivery
September 5, 2021
Previous review

Delay in delivery

Date of experience: August 6, 2021
New York
1 review
0 helpful votes
Follow Nicole O.
Unfollow Nicole O.
Share Review
Report Review

Amazing
August 8, 2021

I loved the shaper. Just get yourself one. Worth it.

Date of experience: August 8, 2021
Arizona
2 reviews
0 helpful votes
Follow Angela A.
Unfollow Angela A.
Share Review
Report Review

Nice option to feel beautiful.
August 8, 2021
Updated review

So far so good. I will see how long it takes to get here and see if it is what it says it is. I have gotten jipped before so I am a little skeptical.

Date of experience: August 8, 2021

So far so good
July 18, 2021
Previous review

So far so good. I will see how long it takes to get here and see if it is what it says it is. I have gotten jipped before so I am a little skeptical.

Date of experience: July 18, 2021
Georgia
1 review
0 helpful votes
Follow Janette H.
Unfollow Janette H.
Share Review
Report Review

Item didn't work..
September 7, 2021
Updated review

Item didn't work. Customer service sucks
Tracking number 9505. 5066. 4816. 1205. 4016. 59
Order number SYSX-*******

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 8, 2021

Item didn't work..
August 26, 2021
Previous review

Item didn't work. Customer service sucks
Tracking number 9505. 5066. 4816. 1205. 4016. 59
Order number SYSX-260502

Date of experience: July 27, 2021
Pennsylvania
1 review
0 helpful votes
Follow Ayesha W.
Unfollow Ayesha W.
Share Review
Report Review

My error
August 8, 2021
Updated review

This is my second order and like the first order it was delivered promptly and it was reasonably priced. I unfortunately purchased the wrong size. Didn't return it, cus I had tried it on already.

Date of experience: August 8, 2021

Cool so far
July 18, 2021
Previous review

Cool so far

Date of experience: July 18, 2021
Georgia
1 review
0 helpful votes
Follow Donsha Z.
Unfollow Donsha Z.
Share Review
Report Review

Ill Fitting
August 8, 2021
Updated review

Very fast processing and shipping, but size scale on site is off. Was not able to fit garment.

Date of experience: August 7, 2021

Very fast processing and shipping
July 20, 2021
Previous review

Very fast processing and shipping.

Date of experience: July 19, 2021
Pennsylvania
1 review
0 helpful votes
Follow Diamond I.
Unfollow Diamond I.
Share Review
Report Review

Great
August 8, 2021
Updated review

Love the shopping site and love the fit of my shaper.

Date of experience: August 7, 2021

Love the shopping site
July 17, 2021
Previous review

Love the shopping site

Date of experience: July 16, 2021
Michigan
1 review
0 helpful votes
Follow Fanta Q.
Unfollow Fanta Q.
Share Review
Report Review

Great product
August 8, 2021
Updated review

The website was easy to use and I'm very excited to receive my purchase

Date of experience: August 7, 2021

The website was easy to use and I'm very excited to...
July 18, 2021
Previous review

The website was easy to use and I'm very excited to receive my purchase

Date of experience: July 17, 2021
North Carolina
1 review
0 helpful votes
Follow Michelle P.
Unfollow Michelle P.
Share Review
Report Review

Happy
August 7, 2021
Updated review

Found what i was looking for fast and quick. It was fine.

Date of experience: August 7, 2021

Found what i was looking for fast and quick
July 17, 2021
Previous review

Found what i was looking for fast and quick.

Date of experience: July 17, 2021
Pennsylvania
2 reviews
0 helpful votes
Follow Anthony F.
Unfollow Anthony F.
Share Review
Report Review

I enjoy the introduction of the lady showing how they shake their fists especially because it's her natural body and she's showing the average female what their body will look like inside of the shape you are and I'm praying that it is true to size as she stated

Date of experience: August 7, 2021

I enjoy the introduction of the lady showing how they...
July 17, 2021
Previous review

I enjoy the introduction of the lady showing how they shake their fists especially because it's her natural body and she's showing the average female what their body will look like inside of the shape you are and I'm praying that it is true to size as she stated

Date of experience: July 17, 2021
Georgia
1 review
0 helpful votes
Follow Lisa D.
Unfollow Lisa D.
Share Review
Report Review

Smooths
August 7, 2021
Updated review

Great selection. It does define the shape and gives your clothes a smoother fit.

Date of experience: August 7, 2021

Great selection
July 17, 2021
Previous review

Great selection.

Date of experience: July 17, 2021
North Carolina
1 review
0 helpful votes
Follow Netaya R.
Unfollow Netaya R.
Share Review
Report Review

Bad fit
September 6, 2021
Updated review

I'm not happy with my product sent an email about it and I'm not happy it keeps rolling down and I'm making payment for a product I am unhappy with

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 7, 2021

I'm not happy with my product sent an email about it...
August 29, 2021
Previous review

I'm not happy with my product sent an email about it and I'm not happy

Date of experience: July 30, 2021
Georgia
1 review
0 helpful votes
Follow Chanta M.
Unfollow Chanta M.
Share Review
Report Review

It's the real thing
August 7, 2021
Updated review

I all most gave up on finding a shape wear that live up to what it say about there product. This is the real thing. My sister put me on to this. When I tried to on for the first time I didn't want to take it off. So Ii just purchase 2 more shape wear in different style.

Date of experience: August 6, 2021

I all most gave up on finding a shape wear that live...
July 17, 2021
Previous review

I all most gave up on finding a shape wear that live up to what it say about there product. This is the real thing. My sister put me on to this. When I tried to on for the first time I didn't want to take it off. So Ii just purchase 2 more shape wear in different style.

Date of experience: July 16, 2021
Louisiana
1 review
0 helpful votes
Follow TaShana V.
Unfollow TaShana V.
Share Review
Report Review

Love It!
August 7, 2021
Updated review

The process was simple, easy, and quick. I would recommend this to anyone.

Date of experience: August 6, 2021

The process was simple, easy, and quick
July 16, 2021
Previous review

The process was simple, easy, and quick. I would recommend this to anyone.

Date of experience: July 16, 2021
North Carolina
1 review
0 helpful votes
Follow Mary Z.
Unfollow Mary Z.
Share Review
Report Review

Disappointed
August 7, 2021
Updated review

Got largest size and it did not fit. Thought the largest would fit which was a 6x. I wear 3x usually.

Date of experience: August 6, 2021

Great product
July 16, 2021
Previous review

Great product

Date of experience: July 16, 2021
Tennessee
1 review
0 helpful votes
Follow TAMMY N.
Unfollow TAMMY N.
Share Review
Report Review

Wrong size
August 6, 2021
Updated review

Ok had a hard time at first but was better once I got it

Date of experience: August 6, 2021

Ok had a hard time at first but was better once I got...
July 16, 2021
Previous review

Ok had a hard time at first but was better once I got it

Date of experience: July 16, 2021
New Hampshire
1 review
0 helpful votes
Follow Tiffany X.
Unfollow Tiffany X.
Share Review
Report Review

Order wrong size can't use it so mad at myself
August 6, 2021
Updated review

Was easy and found just what I wanted. I'm excited to try this item and can't wait for it to come in mail thank you

Date of experience: August 6, 2021

Was easy and found just what I wanted
July 17, 2021
Previous review

Was easy and found just what I wanted. I'm excited to try this item and can't wait for it to come in mail thank you

Date of experience: July 16, 2021