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SetSchedule Reviews Summary
The overall reputation of the company is significantly tarnished by widespread dissatisfaction among customers, particularly regarding the quality of leads and customer service. Many users report receiving outdated or irrelevant leads, leading to a perception of the service as ineffective and fraudulent. Complaints about auto-renewal practices and unresponsive customer support are prevalent, contributing to a sense of mistrust. However, a small number of reviews indicate some positive experiences, suggesting that while a minority find value in the service, the majority caution against engaging with the company due to its questionable business practices.
This summary is generated by AI, based on text from customer reviews
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In real estate so I'm used to these kind of things. It is absolutely a sham. Luckily I didn't pay for the service but have purchased a couple individual leads off the app. Since then I'll accept a SetSchedule sales call, act like I'm interested for an hour then hang up. Waste my time and I will gladly waste yours.
In desperation I agreed to entertain the sales person from Set Schedule and wanted to read all the 'fine' print of the contract -- you can't do that without paying for the service. The sales person said it would all be fine and described it as safe and that me and my money would be protected. When I opened the contract it states that Set Schedule can take 20% of every commission I earn whether or not I find the seller / buyer through them or not. I immediately tried to get back my $1560 - that was last May 2022. I am still out the money and because of this company I am no longer practicing real estate. I pay for my license and my RE Association but do not work. STAY AWAY. I would like to sue to get my money back. I can't afford to 'give' money to anyone.
Hi Linda,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss your concerns, including the 20% referral basis that you have mentioned, and to help you optimize your membership.
If you need any other assistance in the meantime, below is a link to our Help Center.
https://support.setschedule.com/support/home
This is a total waste of money! The leads are horrible and they keep trying to charge you after you cancel. Do not be fooled by the salespeople- this is crap!
Hi Catherine,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule DOES NOT make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
Your concern has been forwarded to our User Experience team as we’d like to discuss your experience in detail to see how we can improve our process.
They use a very convincing narrative to sign you up by esign and encourage you to pay for the year up front. I paid $1,766 and got 6 leads: 2 rentals, 2 lots, 1 lead sold two months ago, 1 pending lead. I could not use any of them!
When I realized this was not as represented, I called two weeks later to cancel & get refund. Guess what - NO REFUNDS. They must be raking in the money! I talked to several people at the company, but they confirmed NO REFUNDS and were of no help whatsoever. No one would give me an email or phone # to contact Corporate. They said they didn't have it or know it. (Yeah, right)
Well, since they kept my money, I continued to wait for leads but 90% of them were for another County 35 miles away. I complained, but no help. When I opened a couple of others, as soon as I received them, it said "already taken." I have not gotten a legitimate lead in a year! As they required, I wrote a letter 35 days in advance of my renewal date so I wouldn't be charged another yearly nonrefundable fee again. (My renewal date was Oct. 8)
Strangely, I received a lead from them in a message 2 days ago, but was afraid to open it. I was told I had an allotment? There was going to be a charge for it of $15. When I thought about the fact that others would pay & receive it also, I decided to let it go. (They found another way to make MORE money!) Plus, I found out if you ever have a closing, you have to pay them again, hundreds of dollars. They have hurt so many innocent people that trusted them by keeping those people's needed money.
I can only hope this message reaches many people.
(I tried to print a copy of the agreement I signed but could not get it, so I contacted people at the company & asked to receive a copy of my agreement - Never got anything.)
Hi Carol,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
Internet leads can be frustrating for even the most seasoned real estate agents to work. Please note that the leads dispatched to our members are only within the radius of 25 miles from their chosen center point. These leads have been aggregated from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
Your concern has been forwarded to our User Experience Team as we'd like to discuss your experience in detail to see how we can improve our process.
If you need any other assistance in the meantime, below is a link to our Help Center.
https://support.setschedule.com/support/home
Big promises, and terrible product. I specifically said I could work leads in a specific zip code. They only send leads outside of my area and with unrealistic budget. When you complain, they basically say, "got cha!" Just light $1650 on fire if you want to use them.
Hi Brooke,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
We encourage our agents to expand their center points as well as utilize multiple center points if you have not done so already, please follow the link below:
https://support.setschedule.com/support/solutions/articles/33000267768-how-do-i-adjust-my-referral-radar-centerpoint-
This is a scam they do not do as promised. They lock you in with a docusign and then you can't get your money back. I canceled the next day and was out of $1776. Please don't wast your time and money with Setschedule!
Hi Regina,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
One of our Agent Success Consultants will reach out to you shortly to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
Best Practices for the SetSchedule Referral Radar
https://support.setschedule.com/support/solutions/articles/33000272347-best-practices-for-the-setschedule-referral-radar
Please don't get scammed by this company! Don't pick up the phone and listen to the lying voice on the other side. They sell you a "service" that is non existent and lie to you about having a refund period. Then rush you to sign and then you find out you were duped and there is no refund period and you just lost a lot of money. Unscrupulous company selling worthless services. How are they still operating? Look at other reviews and ratings!
Hi Mialma,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us.
Your concern has already been forwarded to our Audit team and is currently being reviewed, but for the meantime, may we kindly suggest that you give us a chance to prove that we really mean business.
SetSchedule aggregates leads from a variety of well-known sources, however, we do not make any guarantees or representations, as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
We would also love to recommend you to go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
We are looking into this issue and hope to resolve it promptly and accurately. One of our Agent Success Consultants has been notified to reach out to you.
I have talked to a representative. I have emailed you. You have responded to my reviews on Google. I have reported you to the Federal Trade Comission. AND YET YOU STILL INSIST ON CONTACTING ME!
Do not do business with this shady company. Beyond all the fake positive reviews (they are obviously fake and paid for, look up the other reviews the members have provided to other notoriously shady companies), they will never leave you alone once they have your contact information. Doesn't matter that you didn't give it to them. Doesn't matter that you've gone through every channel to make them stop. They still continue with a brand new phone number or representative.
I will continue to write negative reviews until you stop contacting me.
Hi Chase,
I am so sorry to see that you are under that negative impression. May I suggest that you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe.
We have spoken to our support team, sales team & management to confirm that your contact info was removed from any & all lists. You should not be contacted by any member of our company.
Again, we apologize for any inconvenience this may have caused you.
Started set schedule with 100 leads per month NO QUALIFIED LEADS drop to 30 again not 1good lead. Always having issues with their system and can't replenish allotments. Now 0 lead wants me to work those unqualified leads. Set schedule is NO (f-***) good. Please don't waste your time and your money with set schedule.
Sonny
Hi Sonny,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
It is our regret that the leads did not prosper into successful listings. Internet leads can be frustrating for even the most seasoned real estate agents to work. We transferred your concern to one of our Agent Success Consultants. They should reach out to you to discuss further your issues with the leads and the system and to help you optimize your membership.
Best Practices for the SetSchedule Referral Radar
https://support.setschedule.com/support/solutions/articles/33000272347-best-practices-for-the-setschedule-referral-radar
I signed up for real estate leads from this company a year ago. They never delivered! I asked them to cancel and they charged my account anyway - $1,995. When I asked for a credit, they said they do not give refunds! Scam of a company, don't waste your time! If you want to know more, call me, Ross Rattray of ELITE Homes in San Diego - *******863.
Hi Ross,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.
We reviewed your account and we have not received a written request to cancel your account.
As for the leads, SetSchedule DOES NOT make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
Please click the link below for more information on SetSchedule's lead partners:
https://urldefense.com/v3/__https:/support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-__;!!L8-7AA!SmcduPZSPZLYNM3if8EAhBcdTj5KnoGBAkTsPNijNmGVqDu0GShxuVj2EeMjaJKvIrjxBJrHXtv6ww9DFDqF54SvsF3ufQ$
Impossible to get in contact with them. They promise the world and don't deliver. DON'T WASTE YOUR MONEY NOR TIME!
Hi Victoria,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
Your account has been reviewed and it shows that two of our Agent Success Consultants have tried to contact you recently but got no answer. Also, our system shows that you were granted leads within your area. Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners). We transferred your concern to one of our Agent Success Consultants and they should reach out again to you to discuss the issue further and to help you optimize your membership as soon as possible.
Lead Partners
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
Don't sign up with this company, they will send leads, minimum 100 miles away from your office and if you complain, they will call you trying to make you feel guilty for not talking with those leads, when leads not even answer the phone, they charged my credit card on September 12th, 2022 up to today they haven't been able to change the settings to 25 miles radius from my office, and all other leads, the phone is not working, leads don't answer and one that called back treat to sue Set Schedule for selling their information when they never contacted that company
This is a scam
Hi Octavio,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I gave this company two chances. The second. Was same as the expierence before... they just put a new twist on it.
I got my money refunded with AMEX. For false advertising. Yet. I still get leads texted to my phone. The link goes NOWHERE. Just exactly why I quit.
Then. I get TEXTS daily. Same thing.
When I call to get them to stop. They have me as a CLIENT. Yet they are still texting me.
They are one severally messed up company.
Stay away... take a random stranger to dinner. Buy a VETEREN a lunch. Do anything but this.
Because they DO NOT COMMUNICATE. I am posting this review.
What a total waste of time.
Colleen Pye. Yes I am signing my name. This is a year and 1/2 battle.
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.
I reached out to our development team to see why you're still getting notifications despite disabling notifications in the app. Again, we apologize for any inconvenience this may have caused you.
I called, texted, emailed and followed up on EVERY lead I accepted over a 3-month period, amounting to 40+ hours spent on hundreds of their "leads". I got through to three - one was annoyed I was harassing them, the other two were not "well qualified leads", as they hadn't worked with a lender and only qualified for 100-150K purchase, which is uninhabitable in our market. I couldn't have worked it harder, as I reasoned just one sale would pay for the $1600 "service". Then, when I called to complain, they continued to lie to me and advised me to continue trying. Their original sales pitch was full of lies. They said 30% of their agents renew. Well, that's because they auto renew. They said once I accepted a lead, others could not. That was a lie - one of the three I was able to get through to said they had been inundated with harassing calls by agents using SetSchedule. The whole thing is a scam. I finally was able to cancel my auto-renew via email I made them confirm through email, but I don't trust they won't auto-renew anyway based on other reviewers' experience. Stay FAR FAR AWAY from this scam company. I feel like a fool for not finding all of these reviews before giving them my hard-earned money. SCAM SCAM SCAM.
Hi Shana,
We’re sorry to hear that your experience was not of the quality you expected. However, the Master Subscription Agreement states:
11.4. DISCLAIMER OF GUARANTEE. ALTHOUGH SETSCHEDULE WILL MAKE EVERY EFFORT TO CONFIRM THE CAPACITY AND WILLINGNESS OF PROSPECTIVE CLIENTS TO ENTER INTO CONTRACTS OR TRANSACTIONS USING THE SETSCHEDULE SERVICES, SETSCHEDULE MAKES NO GUARANTEE THAT A REAL ESTATE TRANSACTION WILL BE CONSUMMATED AS A RESULT OF A LEAD.
SetSchedule DOES NOT make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
As for your auto-renewal, your written cancellation request has already been received last 09/07/2022. On 03/15/2023, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
This company is a LIE. They do not provide any services mentioned to hook you in. Do not pay for it. They will not refund even if you are 2-3 days into the service. "Steve" signed me up with false statements. Joko Slava, a success agent assigned to me, informed me nothing was true, he would have a manager contact me, and then completely ignored all further communication. DO NOT USE.
Hi Mia,
We apologize that our service did not satisfy your expectations.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Our Agent Success Consultants will discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
The initial Onboarding is a group session but there will also be a scheduled 1:1 optimization call with our Agent Success Consultant. Per account notes, that will be on September 23,2022, 10:00 - 10:30 AM.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
This is a terrible company that says the have qualified leads which is not true. In the year I used them not one lead was a real lead. With that being said 9 months into my subscription I told my ASM that I would be renewing. At that time we went our separate way I never spoke with anyone from the set schedule again until they auto-renewed my membership saying I never email 30 days to cancel. The email was sent out immediately and I got a response your account will be canceled in June of 2023.
Since this time I have disputed the charge with my credit card company twice and lost. TO ALL REALTORS RUN FROM THIS COMPANY AS FAST AS YOU CAN THEY ARE THIEVES.
Hi Shannon,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
Your written cancellation request has already been received last 06/22/22. On 06/20/23, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I indicated I would be interested in bonafide/vetted, no subscription, paid only at closing. "This might not be the right fit for you", click they hung up quick! WOW. Good thing I looked here first as there are other companies that have real leads. Sorry Charlie, agents tend to be resourceful AND do their homework!
Hi Doreen,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
We checked our system and we are unable to locate your contact information. We want to avoid associating your review to the wrong account. Please connect with us so we can get additional details and check your account further to address your concern effectively. Please email us at [email protected] so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I agreed to work with them for 1 year. It was fine, but not worth continuing. They gave me a process to follow for cancelation which included clicking "Cancel Subscription" button in my online profile. This button was not available. So they scheduled a "Cancelation Call" with my agent care manager. They rescheduled multiple times until it became time to bill me again.
Hi Aaron,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.
As stated in the invoice that you docu-signed last 21 August 2020, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to [email protected]. Your written cancellation request has already been received last 22 August 2022. On 20 August 2023, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
They promise good leads and at market price points but all you get is crap or people upset because they want off the call list. No support after they just want to know when you are closing something. Ones they promise to connect you with do not connect or are taken in seconds. Average price point in my market around 500,00. Majority of the leads I get are under 200,000.
Hi Jenn,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better.
SetSchedule DOES NOT make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
This is BY FAR the worst investment I have ever made in recent years. Customer service is dismal and they don't do ANY thing to be of any value. I just had to consider this money a wash and hope that it comes back to me in some other way. They do NOT offer any refund if you are not satisfied - this ALONE is the biggest RED FLAG.
Hi Andria,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
We request anyone considering partnership with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
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Hi Harrison,
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
Internet leads can be frustrating for even the most seasoned real estate agents to work. If you are unsatisfied with a lead that you have purchased, you can get a refund via the app. Just login to the app and under the support icon you can select “I’m unsatisfied with a referral” for a full refund. A link to a video going over the process is below. Please feel to reach out at [email protected] or 888-222-0011 if you need any further help!
https://support.setschedule.com/support/solutions/articles/33000272399-how-to-request-a-refund-on-a-lead-in-the-mobile-app-
We have spoken to our support team, sales team & management to confirm that your contact info was removed from any & all lists.
You should not be contacted by any member of our company.
Please accept our sincerest apologies for any inconvenience this may have caused you.