Servicing Stop

THEY LEFT A COSTED SERVICE SHEET IN MY CAR WHICH WAS FOR A VERY VERY BASIC SERVICE. THEY ACTUALLY CHARGED ME 4 TIMES THAT INCLUDING EXTRA WORK UNDOUBTEDLY NOT DONE!
NOT ONLY THAT THE SERVICE LOG BOOK WASN'T SIGNED AND THEY IGNORE AND DONT REPLY TO YOU ONCE THEY HAVE YOUR MONEY BEFORE RELEASING YOUR CAR.

Should of read reviews had car in for full service I should of realised was to cheap had call from service adviser sayin extras needed put price up sayin it would be over 500pounds I said no not going to pay it just do the limit needed was still 165quid extra on top of the 74 I paid to get car back from the garage rip off will never use again

Last month I booked my car in for an MOT and service tomorrow. There were a few issues with the booking system but today at 1600 a message was left on my phone saying that couldn't be done today but might be able to do next Wednesday. No apology, no resilience and my MOT runs out on Friday. DO NOT USE THEM - they will let you down.

I paid up front for a full service and MOT on my ancient Metro which was collected by a local garage as agreed. Danial, "your customer service manager" phoned me to advise that the Metro needed "special oil" at almost £30 and track rod rubbers (no sir, it is not an MOT failure) at almost £180. I disputed both but after some pressure agreed to the oil. An email was sent to me to pay for the extra before the car would be released, but the amount was nothing like I'd agreed to, I could not click with the "proceed to Payment" unless I agreed to a service and MOT for the following year. I tried emailing, telephoning and trying to find their "website AI chat to an advisor" function on their website. Nothing; zilch. I now waited as the mechanics car was parked outside from when the car was collected. He arrived with my car, my keys, an MOT certificate and expressed no surprise that Servicing Stop had tried to scam me with un-needed work and oils. I trusted the local garage, I'll never use Service Stop again and try and persuade anyone not to use them if they treat customers with such distain. Now I know where there is an honest local garage guess with whom I'll be dealing directly?

Please please please do not use this company. You pay for a full service but they still extort money out of you & if you don't pay you don't get the car back. The advisors are extremely rude as well... I wouldn't even give them 1 star. DO NOT USE THIS COMPANY.!

I booked my car in for a service never thinking I would be conned. The only reason why I chose them was my car would be collected and delivered back and they have "as seen on Dragons' Den" on their site. Obviously, with them mentioning Dragons Den I thought it would be a good option to go with. I can't believe that they would have their name associated with such scam artists.
A man from a garage near me collected the car so I thought everything will be fine. A matter of a few hours later I had a call telling me I had to pay another £249 for oil change, brake flush amongst other things. I asked to speak to a manager (still waiting now). Also up to 4.50 I did not even know which garage had my car - despite me contacting them on several phones and email. So had to start ringing around local garages to find it, with this company closing at 5pm. Spend over 3 hours in total with them today and no one called me back.
I will be contacting trading standards tomorrow to report them, especially after seeing their reviews and articles online. So I am not alone. No one should get away with ripping off people, especially in such difficult times. £350 for a service - what planet do they live on. I even threatened them with the police if they didn't call me back - no response.
DO NOT USE THIS FIRM

Sent my car in with the engine and abs light on. Spent £500 for it to be returned with both lights still on. Wrote a compliment that has been ignored. Did you actually do anything to my car? Because it feels like you took my money and ran. DO NOT USE THIS COMPANY. COMPLETE RIP OFF!

Look at the state of my undertray from a so called professional service. Unbelievable. Poor Collection service. No contact from advisor until they want extra payment and add ons. ( Total bull#### sales pitch/advice.). They have my Car from 8:30 - 18:30 and that's how they managed to get to the sump plug.

The old adage of if it seems to good to be true it probably is too good to be true. Sucked in by the low advertised cost of a full service. I even asked are there any hidden costs? Any add ones I should know about? Operator told me no. The cost is as stated unless the garage find anything when they have the car an they will call you before doing the work. Which they did and told me on top of the price I had already paid I had to pay an additional £228 for
Oil surcharge (specialist oil)
Renew: Brake fluid (Service Advisory)
Perform: Engine diagnostics (Service Advisory)
All of which I expected to be included in the cost advertised for a FULL SERVICE. £172.33, which I paid upfront.
Turns out this full service cost me £400 way over what the Ford Dealership would have cost me!
Once they have your car they will not release it until you pay in full. When I said I don't want the extra work doing they said thats fine I wouldn't get a refund on the price I had already paid and my service record would not be updated with this service. Meaning I would have to pay again for it to be done elsewhere.
To add insult to injury the one thing I asked them to check, the tyre pressure malfunction, wasn't even looked even though when they rang to tell me how much extra I had to pay they said it had been done.
Rip off if you ask for my opinion.

I booked my car in for a service and MOT. The next day my car was picked up and taken to the garage as agreed. A few hours later I received a call from a Service Stop agent telling me that my car had a number of parts that needed replacing. I asked for a quote and was shocked by the amount they were asking. I said I didn't want to proceed with any work as I was confident I could get a far better price elsewhere. The agent then became very aggressive and started to use strong arm tactics to make a sale. The agent said that if I didn't get the work done I would have to arrange for my car to be picked up. Although my car still had a valid MOT the Service Stop agent tried to this as an opportunity to make me accept his grossly inflated quote. The agent the told me that my car was legally unfit to drive and started again with the strong arm tactics. After being bullied by the agent I then called the garage who was actually carrying out the work and they told that my car was legal to drive and that they would deliver my car back to me that evening. The Service Stop agent had clearly lied to me. I also took the service report to another garage and asked for a quote. To no surprise it was £450 pound cheaper.

It would appear that Service Stops business model is built on the premise that they are acting as agents for local garages getting them extra work while putting massive margins on top that customer has to pay. They don't add any value at all. You are far better off going to a local garage directly therefore avoiding the ridiculously inflated charges and the harassment from there staff.

Overall my experience was very poor and I would not recommend them to my worst enemy. Don't believe their fake trust pilot 4.5 star rating they put on their website!

After Servicing stop done my car annual service, they firstly overcharge the service-literally almost 50% more than another garage I actually prefer to use. After the service I had problems with my car, several issues including loose parts, battery constantly dying - never happend before. We have left emails, trying to contact them, use the chat function but still no support of contact. I will never go back to them and will not recommend them at all.

TAKE MONEY UP FRONT AND DONT DO THE WORK. AVOID THESE CRIMINALS.OR YOU WILL REGRET IT PAD THE COSTS OUT MORE THAN MAIN DEALERS AND NOTHING DONE SEEMS LIKE THEFT TO ME.

I wouldn't even give 1 star (but not an option). Absolutely disgraceful. I wish I had read these reviews and not their own website reviews prior to booking. Professional looking site and offered good priced service. I booked to take out the hassle of messing around but it has caused more issues. Poor customer service and communications, just turn up and take your car off whenever they feel like it, to god knows where. Service today £85 and then emailed quoting £300+ work that needed carrying out, used bully boy tactics, refused to allow return of car until work was carried out. In the end I only got an additional £65 for specialist oil and refused rest of work to be carried out and stuck to our guns. Managed to get name of garage etc. but no paperwork or proof of service or work done, and book not stamped and car oil looks same. Reported to trading standards. Avoid at all costs if thinking of using these scammers! Wish we had!

An intoxicated driver collect my jaguar for full service. Garage called and said it needed suspention parts? Two days after an mot I think not. Then when car was returned no water in washer bottle having emailed servicing stop customer service 3 times and no response turns out after a check at another Garage and the dash cam they forgot to turn of my car was not serviced never to be trusted.

My car was booked for a full service and paid in full. After collecting the car I was contacted from multiple ends demanding more money and a list of jobs The car needs. And threatened that the car would not be released until I paid. I had urgent hospital appointment the next morning so I had to pay around 46 pounds extra just for releasing the car. They have done something that the fairly new BMW with ******* miles on the clock doesn't feel right now. I requested them for an itinerary of work they have done. So far no response. I would dread going through such cowboys. Please please keep away from these cronies

Absolutely appalling, shoddy company! BE WARNED... DO NOT USE THEM AT ALL... I booked my car in for a full service, paid £79 - it was collected from my home. Didn't hear anything all day despite me trying to call (twice) to ask how it was all going. At 5:30pm I get a call from some random guy called Chris who basically tells me there's a long list of things wrong with my car! After 10 minutes of him waffling on (scaremongering) I agreed to pay for 3 of the items as he said they would not be able to release my car and produce a full service report without those items being addressed! The other 5 items he spoke of where BIG TICKET items that he estimated would cost a minimum of £750+ vat. He talked about a vague, strange knocking noise that needed investigating... I was appalled... I ended up paying £216 (to fix the 3 key items) on top of the £79 I'd already paid in the morning. I was so cross... I knew I'd been ripped off and couldn't do anything about it as they had my car...! I WILL NEVER USE THIS COMPANY AGAIN... ITS JUST A BIG MONEY MAKING SCAM! PLEASE STAY AWAY FROM SERVICING STOP!

Avoid this company like the plague - total con! They offer a competitive service quote but it's all downhill from there! They claimed my car needed repairs of almost £800. I questioned this and the person I was speaking to became flippant, claiming I would be putting the return driver at risk by not authorising the repairs! I was also told I would have to pay an extra 24.99 for 'specialist oil' otherwise the car would not be returned! They also claimed I had authorised this - I had not. The man who returned the car said he put ordinary synthetic oil in the car - so the company lied. This final extra cost was 46.77. I tried ringing to question this final amount but I was on constant hold and I gave up after some 40 minutes. I will be contacting trading standards.