ServiceMyCar.aeReviews 65

The worst service I ever had. They will be polite and down to earth in the initial service booking time and once they made you complete the payment, they will be rude, no proper answer for your queries, and once you told them that you will reveal their true face in social media they will threaten you. After cancelling the service it takes 7-10 working days to refund your money. Meanwhile booking it takes a few seconds. Such a waste fellows and services.

We have recovery service at https://perfectcarrecovery.com. We have experience auto towing and auto repairing service.

I have sent several emails to *******@servicemycar.com and zero response.
If you are not able to respond to an email, how can someone trust you with their prized possessions.

"The online car services company, Service My Car, is the worst in UAE. The management of the company exploits its staff and doesn't pay their salary and dues. THEY ARE CHEATERS If you don't want to spoil your car or increase your blood pressure and sugar level, then it's better not to deal with them." THEY ARE CHEATER AND BIG LAIR

The only reason I gave one star is because I cannot give zero. Without doubt the worst car service experience I have had in 40 years driving. These guys are dishonest, arrogant and incompetent. I dealt with two of them, Mustafa and Abdul. Both of them lied to me, refused to call me back, refused to return my car when I decided not to proceed with additional work, and were rude and confrontational when I finally did manage to talk to them. They kept my car for four days during which time they only managed to change the oil and the oil filter and plug in the diagnostics device. They then told me it would take a further 7 days to complete a routine list of repairs (spark plugs, gaskets, filters.) which I can usually get done same day with a proper garage. Stay away from this company. It is absolutely dreadful. The AED400 service is just a scam to get the car into their facility after which they find thousands of AED worth of 'problems' that need attention. They give you a list of issues but refuse to tell you the cost whilst simultaneously holding your car hostage. An appalling company overall.

Its only good attracting show as drop and pick up ur car and wash it, they took my car for service and they checked my car, after it they dropped my car with new damages such as set motor is damaged, sensor for mirrors damaged, water tank cap lost, after their check ups the AC was no more blowing cold, and then they said all damaged itself so they do not bare responsibilities about it, then they said pay if u wana repair their damages in my car! Yet they gave wrong review of the AC that its need change compressor, tube, filter and gass! I took my car to other garage "Hotline", and guess what? They said all is good and only what was found that thermostat censor was damaged! That means serviceMyCar damaged it! As my Ac Was blowing cold before they took my car, but after them its stoped! I do not recommend to use their services...

The overall major service was okay however they have recommended a lot of repairs and for every item, they charge extra for inspection and the labour charges later for every repair. The pricing is comparably higher too. I accepted some mandatory repairs and caused some delays. I have noticed a lot of negative reviews which I failed to checked before. I think they have scammed me for some items I agreed before, unfortunately. I replaced my tires and brake pads outside way cheaper than their costs. I will not go back and will try to find other reputable and reliable garage next time.

Rated 0
Very very bad experience
Very very bad experience
Please don't waste ur time and money
End of the day nothing going happen
Better go to street workshop aslo doing good
Only I think this company have mobile application.more than that nothing

Incompetent customer care people, scammers, worst service you could possibly think of. No respect for the customers, the amount of people got cheated seems scary. And no one cared to reply or follow up on the negative reviews shows the character of the entire company system.

ANY ADVICE FOR SERVICING TOYOTA FORTUNER IN SHARJAH IN FUTURE?

Service My Car (SMC)
DISAPPOINTING experience FOR CAR SERVICE DONE
AT Service My Car (SMC), DUBAI

I sent Toyota Fortuner SMC for major servicing on 6 November 2023, with a promise to service for AED299 (+5 Vat) and got it back on 13 November 2023 with a whopping bill of AED 7670.88.

My car was a great condition, and I just wanted a thorough checkup. It has done just over 26,000 km. At the garage, they informed that there will be additional charges for changing air filter, AC filter and spark plugs. Then there were additional charges for oil additives and engine flush.

Later on inspection, I was informed that the car needs (i) tyre change (mind it that it has run only 26,000 km though it was 2017 model), and (ii) change of shock absorbers, both front and rear.

SMC changed both the shock absorbers, then came back to me that the rear shock absorber they have procured is faulty. So, they had to replace the new faulty one with the old one as they claim that they did not get the genuine part. SMC did promise that they have placed order for the new rear shock absorber and the time limit is 90 days by when they should expect a new shock absorber.

The car was delivered at 18:15 when it was already dark. The driver first asked the money to be paid without letting me inspect the car. The delivery report informs very little about the car condition as delivered, and the driver was in a hurry as he could not park the vehicle on truck for a long period.

The issues that I found were as follows:
I. So that there was no procedure for inspection upon delivery.
Ii. Once I saw the rear of the inside of the car, all the side panels were dusty, and even the inside was not at all properly vacuumed. So obviously it was not cleaned as they claim as a task for a major servicing.
Iii. The rear number plate bulb was not fixed as it was loose.
Iv. There was no regular update from anyone and I had to call all the time all 7 days and several times, to find out what is happening and the delivery of the car.
V. I was promised that the car will be delivered at 9 AM and it was finally delivered at 18:15.
Vi. I checked of the cost of the Yokohama tyres on google that was replaced and the price of the shock absorbers. What has been charged is almost 30% more that the market price.
Vii. It took 8 days to get back my car.
Viii. Other than the brand of the tyres, I was not informed of the brands of any other parts replaced.
Ix. The driver came with card machine which did not work, so I had to pay in cash.
X. When I checked the inside of the car and the bonnet, nothing was clean. I shared videos to the SMC and they eventually told that I can bring my car to their service station for cleaning.
Xi. Related to prices quoted, I checked on google and I find that the prices seems to be 25-35% HIGHER.

I will only know about the car performance once I drive it for at least some time. Also I will wait if they would inform me the availability of the rear shock absorber.

But is the price charges ok?

What is their reliability of having changed oil etc when the engine bay looked so dirty and unclean.

See link below: but this makes me wonder how have they done other things as claimed by the exorbitant cost charged by them.
https://youtu.be/RQKsRmqPW7M

I don't where to start.!
SMC iz Not transparent with payment.no customer service.miscommunication and mis commitments.i am not sure after paying AED 2000/- i have got genuine parts or not or service is done properly. Above all car was returned in dirty condition.
I must have read the earlier reviews before calling SMC.
They are good on phone but if get caught u are fooled.Mr. Praveen was good but not clear in dealing. If the calls are recorded u get to know how i was cheated with an offer then was refused.
I know the review is just for numbers but ppl should know what a big companies do to customers who feel these companies are best in market.they are not.!

My worst experience in Dubai. My Ford explorer was returned to me after 6 months. Taking the car back and forth. 3 times diagnosis and revision of quotation. Even after paying the amount, the incompetent people returned the car and now I don't know what to do. I should have read the reviews before engaging them. All the 4 times they have taken the taken out the fuel completely. Very disappointed and disgusted. I have all the correspondence.

During the time that my vehicle was with Service My Car I was constantly lied to in an attempt to up sell the repairs.

I denied many attempts to sell unnecessary additional repairs however at the time of completion was still charged for repairs I denied.

My car was held at ransom until I agreed to pay the ridiculous amount of money for repairs I did not want.

Do not use this service unless you are prepared to be completely robbed.

The attitude of the management is very very bad and extremely rude and arrogant attitude not professional at all

One of the worst personal experiences I've had with a workshop and company. Avoid going through this experience and go to the dealer or another workshop for any issues with your car. Extremely unprofessional and unreliable.

I Called "Service My Car" Friday at 3PM to book aircon service/repair on my Merc GLE AMG. Was told they wud look at it Saturday when the workshop opened but would pick up the car Friday evening. By Saturday noon I had had 3 conversations with two different persons. Was told they would send me a "diagnostics report" by Monday evening. Told them it's a simple aircon issue, either the compressor is broken, system out of gas or gas is leaking. Takes maximum 5 minutes to do a pressure test and trouble shoot a car aircon in a modern car. Was told the car in the workshop and waiting to "perform diagnostics test" and I would get the report Monday evening. I kept challenging them about why it should take them 48 hours to make a "diagnostics report" on something that takes 10 mins to do - all they could do was repeating the same answers again and again like robots. I told them to return my car Saturday and was sick and tired listening to their rubbish about them needing 48 hours to do a "diagnostics report" as if they were performing brain surgery. Had I left my car with them, I would have wasted Friday to Tuesday or Wednesday before getting it back. Their people just keep lying to get cars sent to them for repairs and hiding behind some utterly ridicules "diagnostics report" which in my case would be a one or two liner; either compressor broken, no gas or gas leaking. I could have driven the car to anyone of more than 500 repair shops in Al Quoz myself and have it checked and repaired on the spot. I'd never recommend anyone to waste time on this company.

Wastage of money simply.I have never seen such bad inspection. Not satisfied with their inspection.Not recommended.

My CAr was picked up on a Wednesday after attempting for three days to reach them to setup a meeting. The App was not working, and thier system was done for days so I never received any confirmation on the pickup date and time. I had to call to confirm it Verbally.
During the next week, I kept calling and screaming asking for my car, as All that it needed was a simple car service. They claimed that the battery needed a change as it has no power retention at all which is redicoulus as it presented no issues what so ever in the past 18 months since I bought it.
I am still awaiting for my car and they would care that it is costing more money to keep it with them as I have long drives.
This is for sure the last time I deal with them, and I strongly do not receomend them for anyone.

Great service by Servicemycar team. Happy with pricing. Will sure become your loyal customer. Hassle free pickup and drop.

No service provided but they will charge you without notice.
Uninformed charges if don't accept their quotation, overcharge inspection and retain your car if deny to pay. Supposedly recorded my conversation without authorization and deny to share back to the customer. Save a headache, look another place.