ServiceMyCar.ae

This garage is also known as "Autofix Multibrand Car service Center" in Abu Dhabi.
Like many other clients I have been lured by the low costs and the pick up/drop off vehicle service.
When it comes to repairs, firstly the costs are not overpriced, this is clearly a scam, even for small parts they will drain your money as much as possible.
Now, when we talk about services and reliability of their job, it is terrifying and I will not mention here the delays.
Everyday, I had a message alert for weeks on my board, I paid them for the sanity check of the vehicle, they came back to me with their report and this issue was not detected. I asked them to check that, and they replied that I have to pay for another check since this alert was not visible when the car was checked. What kind of inspection are they doing? I had to explain them what to check exactly. Response came back: "Change all the suspensions + compressor". Given the amount requested and because it was not detected before I chose to go to another garage to double check this information.
In the meantime, another issue occurred after they replaced the front stabilizer bar, a metalic noise under the car when I was turning my wheels appeared. I contacted them and I have been asked to bring the car again for another control. Conclusion: "This is due to a plastic part (but this is a metalic noise when I drive) which touches the wheel." And the best part is: "Suspensions and compressor are in good condition".They were asking me to pay 1 month before 15k+ to replace those parts and now everything is good! Since I was there physically, I also showed the message alert. Response from the technician: Silence…
The other garages I have seen reported: Stabilizer bar was not properly fixed and consequently has been damaged (this is the metalic noise).
Also, some little parts that were supposed to be replaced by new ones has been reported as to be replaced by other garages.
And to confirm this last part, when I did my very first check with them, they were supposed to verify the fluid levels, 2 weeks later my car was signaling that the cooling liquid was empty… I had to buy this and do it by myself.
This garage is a real danger. No Need to contact their customer service, they are denying everything and Jason, the sales, is absolutely not reliable. Also, don't waste your time with discount requests, it doesn't even pay you the taxi for one trip, you will get 0.001%... a joke, an insult…

This is the worst service in Dubai, they will keep your car and do nothing but make you pay for things which are not necessarily. Take some time and find other services providers which provide much more quality.

Not reccomended. They kept my car for more than 2 weeks. I told them that the problem was not the battery but they insisted, and at the end they change the battery and send the car back after I paid. After a few days, the car died again. I called the customer service and they told me that they would call me back... I am still waiting. Total waste of time and money. Never again

I was originally very impressed with the mobile service and gave 5 stars BUT the following morning the car wouldn't start. We were told yesterday that we would need to replace the battery very soon as it was at 30%.

I called Service My Car and they didn't want to know about the problem. There was no offer of help apart from a chargeable service fee to jump-start my car. They saw no connection between yesterday when the car was working and today when the car wouldn't start.

So I called 800Battery who came within the hour and upon assessing the battery found it to be only 22% charged - the 800Battery technician stated that you need at least 50% battery to start the car. WHY THEN DID THE SMC TECHNICIAN NOT ADVISE US TO IMMEDIATELY PURCHASE A NEW BATTERY?

I am now doubting the quality of the rest of the work Service My Car did. My advice if you are brave enough to use Service My Car - start the car before you pay while their serviceman is still there.

No tim frame respect, no customer service at all, arrogant team still didn't get my car till the moment despite of choosing the VIP service

I gave my car for normal routine oil checkup and service. They sent few quotations for replacement of items and few items i selected to change. Total cost of 829 AED. They delivered the car back and my car is not running, vibration from engine and acceleration not working. I cant even take my car now. I register a complaint and they are saying its happen from our end and its not there while they are checking. Really bad service and no reponsibility. Now i am taking my car to another garage for service and its a extra expense for me. They are real scammers and frauds. Please dont believe and only mistake happened to me is i didnt check these reviews before giving my car.

Scammers, liars and not trustworthy... If you want to waste your money, time, and deal with unprofessional technicians then choose SMC.

There's no proof of what parts were bought/replaced or if they were genuine or not. No pictures or invoice from "official distributor" or parts "supplier" for the parts. They only share their own invoice which they can write anything in it. It does not include the official part code or name of the items.
The most critical point, the main concerns that I had with my car that I clearly mentioned on the comments while booking where never fixed or diagnosed. No agent spoke of it, nor did the health check or report even mention it. All the parts that were highlighted or needed to be replaced had nothing to do with my main concern or why I even booked a service in the first place!
It's clear that SMC was just following a standard of services without treating every customer on a case by case basis or taking a customer's comments into consideration.
Now I must take the car to another service center to check my main concerns as I feel I only wasted time and money with SMC.
When the complaints department and technical person called me, I asked for a refund they ignored my request. I even told them I will raise a complaint to DED consumer rights, he carelessly said go ahead do what you want.

Had a problem where my car would stop while driving and all electrical power was lost. After finally getting them to pick up my car (4 days in) they came back to me saying they checked and all is ok with my car and noting is wrong. I ended up sending them internet links so they understand what's wrong with it (alternator). Ok so they fixed it and charged a huge amount of AED 2,900 (after "kindly" giving me an AED 100 discount). All good you would think?! Not at all… now they found a new problem and they are "investigating". 13 days after the car broke down and I still don't have my car back. The service adviser tells me it's now an electrical problem (that wasn't there before they "fixed" it) and they are testing the car. And "it takes time". The service advisor has also stopped to respond to me. At this stage I don't know what state my car is in. AVOID the guys at all cost!

They are just counting number of cars serviced, Not the quality of service, my car got worst after serviced by service my car team,.

I was really an agency person, when it comes to my car services, but with stablished approach received from #ServiceMyCar.AE
I was so overwhelmed & satisfied, with high service standards, polite and upfront communications and 100% commitment delivery withinTAT (turnaroundtime)
I will always recommend this company with 5* ratings, specifically #Harsh, it was his constant follow up and high tech professionalism that he bags an annual contract from me for his company.
I look forward to be a permanent book holder with him.
Kudos to you guys you are making life easy.
Wishing you all the very best.
Cheers

They made an incomplete repair and cause another problem while not fixing the issue. I paid 2000 aed to get my car back in worse shape than when they took it.

Nothing I can say that hasn't already been stated by others- super high costs (800 aed for a battery), car sits in the workshop for days without being serviced, no one responds and you spend your entire day chasing them down. What an awful service. Do not use!

If you want to go for cheap service go to any local garage or if u want a good service then go to authorized service center. But never ever fall in the trap of Service my car.
In the beginning they will gv u a good deal for service and promise to do it in quick time.
1s u confirm then u will see real colors,
1. You will never get your car back in a days or 2 days time.
2. no body will give you a proper reply.
3. they will give u a long list of faults and services required
4. They will cal you for there benefits only
5. Once u confirm then for everything they will take 24 to 48 hrs to reply.
The list goes on and on
6. Without taking the money they wont deliver.
Its a real trap, I just got all the things done for my care not even a month before and u can check the list what they hv provided. My car is in a working condition and completely fine.
So i completely opposed for any additional service.
Plz check the attachments for better clarity.
They delete the links once u reject or approve. So no evidence is left behind the fraud billing.
I manager to hv the screen shot of 2 but there was 1 more sheet for additional services required.

After purchasing a service contract, issues arose from the first major service related to the sudden stalling of my Lincoln MKC. I sent back the car and I was told that these issues had been resolved after I forked out another 1625 AED for new parts and labour.

Two weeks in to then driving the car, it was obvious that the same problems remained and that previous repair work done by "Service My Car" had resolved nothing! These guys don't know what they are doing and are working on the basis of "trial and error"!

Now, they are asking for payment of 4685 AED, for work which they are not certain will resolve the stalling issues for good. Absolute timewasters and a dishonest company with no basic business ethics!

I now want a full refund for the service contract and for the work done so far!

Syed Naqvi

Most unprofessional. I had an issue with my car window not rolling up so gave it to this company. They are misleading about how much they'll charge. They could not repair my window because they said they do not have the parts but still charged me 350/. Of course, 150/ was for pick up and delivery ( although I personally went to get my car back). They did not tell me how long it would take to get the spare parts- maybe a month, maybe a week? Who knows. I will never go back there. Good lesson learnt. Go to the tried and tested places who may charge more but do the job or else tell you clearly before charging that they do not have the required parts.

They kept my car for 4 days to do a routine service check and minor repairs. The charges applied were really overpriced. It was impossible to get hold of the person in charge of the case, with a time consuming hotline always saying that he will call me back later. They even made some scratches to my car and dared telling me that it was already there before... I will definitively avoid them in the future

I went for major service they informed AC problem and replaced my parts
DOnt know what they are replaced as when asked for original spare parts receipt they said NO

Unprofessional and over charged Frauds

Im not sure where the company stands at this moment, i had a fair experience with them at the first time keeping in mind that they are not cheap at all (their charges are way too much) but still okay with the service. However the second time the car went there for 7 days and literally nothing has been done in the car until i pushed them to return it back. They used to be professional however now they are not. Even you dont get any replies on complaints and you cant also talk to any responsible person over the phone. Its like they hide themselves very good because they are expecting such issues. You send an email to *******@servicemycar.com and then you need to wait until their majesty calls you (mostly no) unless you run behind them like a dog. I'm not recommending them at all. Additional to all the above, i found after 2 days a huge scratch below the right door, and i was surprised by that, and i am referring it to them because i am pretty sure that it wasn't done by me.

Please don't even think of this brand ever for car servicing in UAE. I have given my car for major servicing on 3rd Jan and today is 13th Jan. The car is still with them.
There is not proper communication on the status of my car after I gave them approval on last Friday 7th Jan. I have called customer care for more than 20 to 30 times since then just get the update, but these people are just not bothered to even call the customer once and give the update. It is only me who is following up for my car. There is no single call or message from them. This is extremely unprofessional and ridiculous. My service adviser Mr. Needal is doing work from home and just trying bully me by avoiding to talk to me and give me proper update.
After giving approval a week back now they say repair work takes 15 hours, so I am wondering what 15 hours of work they are doing with my car from last Friday. I am paying more than aed 4000 and have gone through tremendous frustration and inconvenience from last 10 days.
This is the worst ever experience I have had with Servicemycar.ae and I will never never recommend them to anyone. They are fraud and cheat customers.
Avoid giving your car to Servicemycar because god knows what they have for you...