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Good service, easy to use but bit too heavy on the hard sell when ordering. I wanted to order flowers but pressure to buy chocolates, vase, teddy bear.
Great service, beautiful flowers and fast delivery and great at providing information on delivery etc. Couldn't ask for more. Highly recommend.
My Order never arrived to my daughter on her birthday and up to today, despite the instruction on how important that to me, because this is her first birthday in 17 years that she will be alone.
After writing an email complaining they promised delivery will be made the next day at 11. That unfortunately did not happen. And the answer I got from website is we will check with the delivery please allow us 48 hours... that means the flowers and the chocolate is really in a very bad condition.
As usual, you have not let me down with the orders I have given to you and flowers have always arrived fresh.
I did make one mistake by not jotting down the code to allow me a £10 discount so lost out this time around.
Ordered a bouquet for my cousins 80th birthday, she was delighted with the flowers, they were beautiful, I will certainly use Serenata again.
This is the 3rd time I have used them. Great service, Good communication, Fantastic flowers.
Overall Very Happy.
Fab fast service delivered early... flowers were lovely too. Easy to order. Cards were nice. Will deffo order again soon
Dispite trying to contact you on numerous occasions the flowers I ordered to be delivered on 18th October still haven't arrived
Flowers arrived next day, good quality flowers for the price, however I ordered a Happy Birthday balloon and they sent an I Love You balloon instead.
Hi there flowers arrived on time but were the wrong flowers than I ordered. Specifically I wanted the Aztec Sun and a bunch of roses arrived instead. Never mind my daughter seemed happy,
Ordered what they call a grandissmo or huge in English basket of flowers which says on website 32 stems, only 24 stems and other bits. Not worth 39.99. Customer service rubbish. Told nothing they can do about it. Never again
I had not used Serenata Flowers and found them online. They were able to deliver on the same day through their agent in Italy which was essential because the funeral was the next day. The flowers received compliments from the recipient. Their prices were competitive.
Strongly recommend serenata flowers the flowers are so fresh and beautiful, the delivery service was excellent to thank you Mrs k hewetson.
I needed to send flowers to my cousin overseas in England. The process was simple, the delivery was on time, and she tells me they are "lovely". Would do it all again with no hesitation. The reason for only four stars is that it did not take my Visa card even tho site said it did. Had to pull out the rusty Master Card!--- that went thru with no problem.
My Mothers words after she received a bouquet for a miss you Mum,
You ve changed the flower company, these flowers are fresh and NOT half dead
Delivery was prompt correct and the delivery person had time to help Mum get the flowers into her kitchen thank you.
Thank you Serenata Flowers, I needed to say a quick Thank You with a bunch of pre prepared flowers and you certainly delivered.
Totally recommend. Will use again
Delivered of a dozen red roses Thursday 26th October. Flowers looked blown and despite carrying out all the instructions and keeping them cool, now after 2 days they are in very poor condition. This was for our anniversary and am bitterly disappointed with the quality of these flowers. Will not use Serenata again.
I didn't see the flowers but the recipient in Bradford seems to be very happy.
Delivery was on time and accurate.
Thanks Serenata.
So Impressed, my friend was so delighted, and the flowers were in perfect condition. Will definitely order flowers from serenata again.
Used Serenata quite a few times over the past 12 months and the quality and delivery are always spot on. Great communication on order progress and will continue to use them