Serenata

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1 review
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My 'go to' every time
November 29, 2017

Have used this service before and it could not be easier or more efficient. Next day delivery that is free cannot be rivalled. Have never seen the flowers as they have gone half way up the country but recipient is always pleased! Give them a try definitely!

Date of experience: November 28, 2017
GB
1 review
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Giving someone a metaphorical hug.
November 29, 2017

Although I didnt see the flowers delivered to a friend who needed cheering up, she was delighted with them. Service was excellent and I was kept informed of tracking and delivery every step of the way.

Date of experience: November 28, 2017
GB
1 review
0 helpful votes
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Fantastic service
November 29, 2017

Ordered Saturday evening as needed flowers for next day, quick delivery fantastic price!
Would def buy again from
This company

Date of experience: November 28, 2017
GB
1 review
0 helpful votes
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Somewhat confused
November 29, 2017

By all accounts DPD registered a fair delivery to the hospital. So contacted customer services and arranged alternative address. I then received an e mail saying delivery was successful at Hospital? I then find out the delivery was sent Saturday not Sunday as requested.
The flowers were not a pictured and not very healthy. Will not use again

Date of experience: November 28, 2017
Ireland
1 review
0 helpful votes
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Excellent
November 28, 2017

A friend was in need of cheering up as she lives in the UK and I don't it's hard to cheer up a friend from a distance. You made it easy good communication when it was delivered thank you!

Date of experience: November 28, 2017
Portugal
1 review
0 helpful votes
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Improvements
November 28, 2017

Delay in sending confirmation
N, had to send several emails to sort it out, very time consuming.
Woul like to have be3n sent a photo of the flowers sent out.

Date of experience: November 27, 2017
GB
1 review
0 helpful votes
Follow Aileen S.
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Excellent service, fabulous quality
November 27, 2017

I am extremely pleased with the Peace bouquet I ordered for my friend last week. I ordered online on Friday afternoon and the delivery was received early afternoon on Saturday, fantastic service. The flowers were an accurate representation of the picture I had seen online and were of excellent quality and arranged beautifully. The packaging was intact and all of the flowers were unbroken or damaged ( a problem I have encountered with other online flower delivery services).
All in all I would recommend Serenta flowers to anyone, my experience was definitely a positive one.

Date of experience: November 27, 2017
GB
1 review
0 helpful votes
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Efficient
November 27, 2017

The service was efficient nand kept me updated all the way. My wife liked the flowers although they didn't fit the pot supplied.

Date of experience: November 27, 2017
Washington
1 review
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Fab service again
November 27, 2017

All made so easy. Great website. Good choice of flowers at good prices. Delivered the next day as requested and was kept informed. My friend was delighted with them.

Date of experience: November 27, 2017
GB
1 review
0 helpful votes
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Great reliable service
November 27, 2017

Always a great service and the recipients are always delighted with the flowers.
They are my preferred choice for flower delivery on any occasion.

Date of experience: November 27, 2017
Washington
1 review
0 helpful votes
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First time of ordering and couldnt be more pleased. Free delivery was a bonus. Will certainly use this service and passed on details to friends. The recipient was well pleased so all in all a win win situation. Thank you very much

Date of experience: November 27, 2017
GB
1 review
0 helpful votes
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Flowers are very good. Size description seems quite over exaggerated. The biggest option is what i would describe as an just over average bunch especially for the cost.

The cards are a folded printed a4 page not a small flower card so be aware. A better description is needed so I could have avoided payıng 2.99 for something not in keeping with the style I was after.

Delivery is prompt and flowers arrive safe in the box.

Great flowers, simple order process, speedy delivery. Just small touches are a little basic if the small things matter and you have a traditional view of flower delivery for a romantic gesture.

Date of experience: November 27, 2017
GB
1 review
0 helpful votes
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Brilliant
November 27, 2017

Quality of flowers and Service Brilliant,
My Wife was over the moon with her surprise Anniversary Roses
Will use again

Date of experience: November 27, 2017
GB
1 review
0 helpful votes
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Excellent Service
November 29, 2017

Fast quick and as stated on the website. Although this review has a character count so I wouldnt recommmend completing this afterwards.

Date of experience: November 27, 2017
Australia
1 review
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A breeze to use and reliable!
November 27, 2017

Have been ordering from Australia for delivery to friends in UK so have no idea what the flowers look like but the receipients have been very impressed! Delivery is very reliable and the flowers look great on the website and reasonably priced!

Date of experience: November 26, 2017
Washington
1 review
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Gaurd petals
November 26, 2017

Sent 12 roses to my partner but when they arrived the outer petals were brown and falling off. After complaining to serenta they emailed about the use of gaurd petals for transport. As myself and my partner were unaware of what gaurd petals were. We googled it and discovered what to do. When sending flowers like this just a little bit of literature regarding gaurd petals would have avoided any problems. The flowers are fine now but initial disappointment could've been avoided.

Date of experience: November 26, 2017
Australia
1 review
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Arrived as expected
November 26, 2017

I ordered flowers for my daughter, who lives in UK, from Australia, so obviously i haven't seen them, but I believe they were very nice.

Date of experience: November 26, 2017
South Africa
1 review
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Excellent and efficient
November 26, 2017

Thanks so much. Found the online ordering efficient as always. Delivery was well communicated and punctual and the orchid was beautiful made by mom-in-laws birthday very special.

Date of experience: November 26, 2017
GB
1 review
1 helpful vote
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Brilliant service, again and again.
November 26, 2017

I initially came across Serenata Flowers when a friend had some flowers delivered to me. The flowers were beautifully arranged and lasted for ages! For the past 5 years I have ordered flowers for many occasions and have ONLY used Serenatas service. I would particularly like to comment on the outstanding staff, who time and time again deliver great customer service - so kind and helpful. I last ordered from Serenata Flowers a couple of days ago for my sisters 30th Birthday, and she absolutely loved the arrangement! Thank you Serenata Flowers for always being the best!

Date of experience: November 26, 2017
GB
1 review
0 helpful votes
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Great service great flowers
November 26, 2017

Being a typical man left the flowers last minute but no problem with Serenata Flowers, arrived on time and beautiful flowers not to mention the reasonable price, would recommend

Date of experience: November 26, 2017