Serenata

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Belgium
1 review
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SURPRISE PLANT
December 7, 2017

THE PLANT WAS DELIVERED ON THE DAY AS PROMISED BUT IT WOULD NOT HAVE MATTERED EARLY OR LATE AS IT WAS A SURPRISE; MY SISTER WAS VERY HAPPY AND THE RIGHT PLANT TO CHEER UP THE ROOM.

Date of experience: December 7, 2017
Texas
1 review
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Disappointing!
December 6, 2017

Paid extra for guaranteed morning delivery & they weren't delivered until late afternoon. Ordered deluxe level of flowers and they were puny. Flowers were in a piece of oasis that was too big to fit in the vase. The flowers were not even in the vase! My 90 year-old mother shouldn't have to arrange the flowers in the vase herself! Very poor service, value, and quality.

Date of experience: December 6, 2017
Illinois
1 review
0 helpful votes
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Outstanding!
December 7, 2017

Had some trouble but not with this company, just the courier. I had to deal with their customer service and it was top notch! Went above and beyond to make me happy! I would definitely order from these people again. Cant give 10 stars or I would. Thank you

Date of experience: December 6, 2017
GB
1 review
1 helpful vote
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Birthday flowers ordered a week in advance arrived a day late. Avoid this company... choose an established flower delivery for Scottish orders. Very unhappy wife.

Date of experience: December 6, 2017
GB
1 review
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Brilliant
December 7, 2017

My daughter was delighted and impressed upon receiving her birthday flowers which were delivered on time and looked great

Date of experience: December 6, 2017
Colorado
1 review
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Excellent
December 6, 2017

The flowers were beautiful and I appreciated the notifications when they were out for delivery and when they arrived.

Date of experience: December 5, 2017
GB
1 review
0 helpful votes
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Never arrived
December 5, 2017

I got an email confirming delivery but the person the flowers were supposed to go to never got them, I double checked the address and theres not an issue with it

Date of experience: December 5, 2017
New York
1 review
0 helpful votes
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Fantastic service
December 6, 2017

Easy to order, delivered on time and excellent tracking. Love the humour too
Will definitely use again

Date of experience: December 5, 2017
GB
1 review
0 helpful votes
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Brilliant
December 6, 2017

Niece loves the flowers excellent service will be using again good quality flowers I've seen good reviews also easy too track with order number

Date of experience: December 5, 2017
Dave R.
GB
1 review
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first class service
December 6, 2017

flowers delivered on time and excellent communication over the weekend when delivery re-attempted, the spray was expertly done and card nicely typed out

Date of experience: December 5, 2017
GB
1 review
1 helpful vote
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Happy recipient!
December 6, 2017

My step daughter was delighted with her new home flowers. Photos look lovely too and we never have an issue with the quality of Seranata and use a lot. Also if ever a problem they rectify very quickly.

Date of experience: December 5, 2017
GB
1 review
0 helpful votes
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Fabulous flowers and 5* service
December 6, 2017

So pleased with the service and the flowers were gorgeous. My mum loved them. I will definitely be using Serenata again.

Date of experience: December 5, 2017
AE
1 review
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Partly Happy
December 5, 2017

Good and punctual delivery. However, some flowers were not in good condition and the note written in the card was incomplete.

Date of experience: December 5, 2017
GB
1 review
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All round great job
December 5, 2017

The flowers were delivered on time and looked beautiful. My mum was very happy with her lovely roses and Happy Birthday balloon.

Date of experience: December 5, 2017
GB
1 review
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Flowers for Daughter
December 5, 2017

Ordered flowers for my daughter and son in law who have just found out they are expecting a baby girl. Ordered flowers at just before 10 p.m. and they were delivered by 1. P.m. The following day. Can't fault the customer service. Flowers are still opening so willl probably look better when fully opened. This was my first order with serenata and I would be happy to use them again

Date of experience: December 4, 2017
New Zealand
1 review
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Great Service
December 5, 2017

Super effecient easy ordering the flowers were just as described. Serenata Flowers kept me uodated on deliver status. Highly recommend this company:-)

Date of experience: December 4, 2017
GB
1 review
0 helpful votes
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A little bit different.
December 5, 2017

Great service and recipient happy. Ordered the striking blue flowers and they did look the same as picture. Only wee thing was that there was not that many stems. Would use again.

Date of experience: December 4, 2017
GB
1 review
0 helpful votes
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Birthday flowers
December 5, 2017

Good service - kept informed and they were delivered on time - will happily use serenata again - many thanks

Date of experience: December 4, 2017
Norway
1 review
1 helpful vote
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Not good customer service
December 4, 2017

I order from Norway, flower to a friend in England. Somewhere in the registration I had to put a phone number, can't remember if it was my friend in England or mine i Norway. I expect them to call either or us if there was a problem with delivery, but that was not done. I only go a mail with info about problems with delivery an was only given the choice to answer in pre written centenes. The end of the story was - they took my money but did not deliver the flowers, due to a minor mistake in the adress:-( WHY DID THEY NOT CALL?

Date of experience: December 4, 2017
GB
1 review
0 helpful votes
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Always dependable
December 4, 2017

I have used Serenata to deliver flowers for birthdays and other occasions, and they always look lovely, are nicely arranged, and are delivered precisely as planned. Even when my sister wasn't in last week to receive them, they were left with a neighbour and she was delighted. Maybe the gushy emails could be toned down a bit, haha, but the flowers themselves are always beautiful.

Date of experience: December 4, 2017